SkaDate

I am an actual customer of Skadate. I am not a competitor. I will give a detail investigative report on their customer support, software security, access to source code, and possible bugs found. If Skadate does something good I will post it. If they do as they promise, they will get a good grade and more people will buy their products. Good service always equal more sales. Let's begin: Before I purchased the software, Skadate Pre-Sale team promised "in writing" that they will upon installation 1. Remove their branding everywhere on the script. 2. basic customization of the index/homepage (add languages, replace image, edit Search box age 18-103 instead of 20-103, one template for the homepage and a different for the internal pages). ***Nothing was done***. After I purchased the software for $400 they did not keep their promise and stated I should hire a dating site developer to have the script customized or do it myself. They suggested the "client area" has a forum and I may find answers to most of my questions. By the way they took 3 days to install the software. Remember they only give you 30 days of free support. I asked them for access to the back end (administration) so I can I play around with the code since I am familiar with programming. It has been 4 days now they have not sent my username and password for both back end and client area. I had to asked my hosting company for access to the administration area which they gave me. After finding out the URL path of the administration area, it was so simple that anyone can hack your site. The administration path should be complicated so that no one can figure it out. Major security flaw! Because the hosting company gave me access to the administration area (not the client area, skadate is suppose to do that), I was just trying to fix the homepage and a few other things to begin with. Well, there are hidden codes, (documentation) that makes it impossible to edit the script correctly. For example, I could not remove all of the branding, I could not add languages, I could not login as a user and could not do a search on the homepage. Now, 7 days have passed. I only have 3 more weeks of free support, let's see what is going to happen this week. I think they are playing games to get you pass the 1 month free support so that they can charge you $95 per month thereafter and play some more games until you are locked in at the $95 per month support for life. I hope I am wrong. Let's see if they can redeem themselves. Pre-Sales (they will tell you anything so you can buy the product). Grade: A+ before you buy. After purchase (they save your IP address, you can't talk to them after purchase of the product): F Customer Support Grade: F Administration URL Path Security: F Administration source code provided: F Training Manual (I have not seen any training manuals: F Video Tutorials (I saw that they have 19 short videos on Youtube not detailed): D