business logo of Sitejabber

Sitejabber

Overview

Sitejabber has a rating of 3.4 stars from 724 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sitejabber most frequently mention online shopping, customer service and great job. Sitejabber ranks 1st among Consumer Protection sites.

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How would you rate Sitejabber?
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Arkansas
2 reviews
5 helpful votes
Follow M L.
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Great site but still needs some work. I find it awesome to be able to search for reviews on businesses; good or bad to let me know before I make a business decision what I am up against and that you include yourself in the reviews as well.
The main reason I didn't rate it a 5 star rating, is because like so many other businesses lately, you have provided no option for me to remove myself from this site. I understand why you have to establish an account at the beginning, to ensure that the review given is a legitimate one and not just from someone trying to get even with a business. I've had written my review some time last year I believe, so I believe that the company had enough time to respond back if they had wanted to and I should be able to close my account.

Date of experience: June 29, 2015
Jackie V. Sitejabber Rep
over a year old

Thanks for the feedback - much appreciated.

Canada
2 reviews
6 helpful votes
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I don't think sitejabber.com's gonna work. It's nothing compared to yelp. Most reviews cannot be trusted both good and bad reviews. I also read many complaints about spam emails sent by sitejabber.com. I start to believe because the only way for them to survive to provide free service is selling people's email address. Also sitejabber.com is designed for people to complaint. If you are a business owner, you know how easy is to get a complaint and how hard is to get good review from your customers. I think the ratio 100-1. I think sitejabber.com will ruin many businesses. The site simply sucks!

Date of experience: March 31, 2011
New York
3 reviews
11 helpful votes
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The concept of sitejabber is fantastic and you can really rely on it for website reviews. As a person who tried to claim a site though, on here, I can honestly say that it's terrible with e-mail requirements. Not everyone has an e-mail address that matches their site domain, but almost everyone has some type of e-mail. Other than that, very useful site.

Date of experience: December 2, 2013
Mississippi
21 reviews
130 helpful votes
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Zero Customer Service
September 1, 2016

This site gives you insight into the website or company you are visiting and the button for it is pretty helpful but there is one glaring mistake. I've seen reviews by people saying they hated a site, yet they had it under 5 star rating. Someone needs to be managing that because that is very misleading. It raises the average rating for a site that doesn't deserve so, and I suppose the same could be said for the opposite even though I have yet to see that. They are pretty fair with the reviews they allow you to give, yet again, some people write many reviews that aren't reviews and need to be taken down, so I suggest moderators should get busy on that. Those are only my suggestions on which I would raise my rating for this site.
The extension doesn't save your reviews to be shown on your profile or the site itself. EDIT: Just completely deleted an entire review I did for a competition site... terrible.

Their one and only review since they joined which I will at least say has been over a year. Notice they gave it a 5, but then read their review... not a 5 star review at all.
My report on the person.
Report on the reviewer...
+1
Date of experience: August 29, 2016
France
2 reviews
11 helpful votes
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This site has started a good online business review. In which all fake company's such as Mouthshut etc can be revealed in-front of world. This sites founder has taken a very good step by launching this site. So, I strongly recommend sitejabber.com for all those who need it.

Date of experience: March 29, 2017
Jackie V. Sitejabber Rep
over a year old

Thank you so much. Cheers.

Florida
1 review
0 helpful votes
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I write a great review
October 7, 2023

Employers and employees find value in performance reviews. The feedback can range from guidance to praise, thus allowing for both parties to engage in discussion regarding what's working and what isn't. It's for that reason leaders need to learn how to write a performance review using these guidelines.

Date of experience: April 1, 2023
New Jersey
39 reviews
76 helpful votes
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Wanted to Change to 4
August 9, 2018
Updated review

I still enjoy the site, but I see that my negative reviews have been removed by companies who claimed I did not make a purchase. My negative experiences led me to not making a purchase, so I think that is kind of garbage. I made sure to post my bad reviews on different websites, and to note that they are basically trying to inflate their reputation for this method. Roomster and Ultius, you are not going to get away with it.

Date of experience: August 9, 2018
Jackie V. Sitejabber Rep
over a year old

Hey there, although this is from a while ago, thank you for sharing your experience. Reviews are not removed unless they are against our TOS. Instead, missing reviews might have been filtered since Sitejabber utilizes a Review Filter and algorithm that aims to show only real, helpful content. If you have further concerns please email us at sayhello@sitejabber.com.


Reviewing Awayyyyy
August 8, 2018
Previous review

I didn't realize it could be so entertaining and calming to compliment and complain about my customer experiences.

Date of experience: August 7, 2018
India
1 review
1 helpful vote
Follow Sayani G.
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Sitejabber, It is suitable for the online shopping experience. It gives confidence when you buy on a website you just came to know, and it has good ratings on Sitejabber. The AI-enabled online platform that unites millions of buyers with businesses and their products.Thanks for everything you do, you're a blessing to us in this world we live in. I only wish there were more people out there who want to do what is right for others. Software is good and very reliable to use. I recommend it.

Date of experience: January 8, 2024
Jackie V. Sitejabber Rep
over a year old

Hi Sayani, thank you so much for taking the time to give us feedback. We're absolutely thrilled that you enjoy using Sitejabber! 🙂

New Jersey
1 review
4 helpful votes
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I don't know where sitejabber collects their reviews on clothing but it does not represent true reviews. Clothing sites that in all other reviews get under 1- 3 stars they give 4.5 or higher. Clothing sites that steal pics from reputable clothing stores and replicate with poor quality material, workmanship and customer service almost always have high reviews on sitejabber site. Do not make any purchases based on their reviews!

Date of experience: August 20, 2022
Canada
1 review
3 helpful votes
Follow JANEE S.
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I'm happy to sign up for whatever acc necessary to achieve my goal. This however, letting me write the review, add a bunch of details, pretend I can post... and THEN ask for my info? If you're a worthy website why do you need to trick people into writing a review? Get a grip. I made an account just to give this website the review it deserves.

Date of experience: August 4, 2023
Jackie V. Sitejabber Rep
over a year old

Hi Janee, we apologize for this inconvenience. By requiring everyone to sign up for an account, we can ensure that reviews on sitejabber.com are from real people like you (and not bots). We take the privacy of our reviewers’ personal information very seriously – you can learn more at sitejabber.com/terms and sitejabber.com/privacy. Thank you for the feedback, we’ve passed it on to our developers.

Romania
1 review
0 helpful votes
Follow Lidia D.
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I like this site because it provides a consumer protection service which helps consumers avoid fraudulent websites and find sites they will love using community.
The site has reviewed many health websites, to help consumers learn from their experiences of their peers.
Consumers can have now a lot of information when making the decision to use a health website.

Date of experience: August 12, 2012
Maryland
2 reviews
0 helpful votes
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I just noticed a typo in a review I wrote some time ago. I tried to correct the mistake with your edit feature, but it did not display all the review and allow me to make the necessary change. This is really basic stuff, guys. Come on.

Date of experience: April 6, 2015
Nigeria
1 review
2 helpful votes
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Great app
June 5, 2023

Wonderful app, really helpful and simple enough for anyone to use, with an easy interface. The company has an excellent and expeditious customer service, extremely professional company, they go the extra mile until you are satisfied. The app functions perfectly (without any glitches) - I highly recommend it; go for it! You will be more than glad to have it on your website. And for free, no other app can beat it.

Date of experience: June 2, 2023
Jackie V. Sitejabber Rep
over a year old

Thank you for sharing your experience with us Ayodele!

New Jersey
5 reviews
25 helpful votes
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Fake Reviews
March 31, 2018

I see a pattern in some reviews - 1 negative reviews and then 2-3 positive would follows the next day and that cycle goes on and on. I also see reviews (and advertisements) that has nothing to do with site being reviewed. E. g a review(advertisement actually) on handmade jewels under a game site.

Sitejabber system is obviously flawed and they are not doing anything about it. Looks like they are not concern about the authenticity of the reviews and perhaps more concerned about making money.

Date of experience: March 31, 2018
California
18 reviews
140 helpful votes
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After you visit sitejabber, the premise seems so obvious that you almost can't believe that no one has thought of it before. The need for it is tremendous, and I only see this growing to the point where it becomes a staple for all web consumers. I don't know what the site looked like prior to the redesign, but based on what I am seeing now, the execution of this site is exceptional. Great job!

Date of experience: February 22, 2010
India
4 reviews
3 helpful votes
Follow Aiken s.
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Recently I was faced a serious problem on my website and its because of some internet issues. Thanks to team Sitejabber, They resolve the issue and I am very satisfied with their amazing service. I am feeling proud to get such amazing place for internet security.

Date of experience: December 6, 2017
Jackie V. Sitejabber Rep
over a year old

Thank you for your review, Aiken.

Bangladesh
1 review
0 helpful votes
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They are great! I am the Customer Experience Manager at our company, and I worked with them for the last year. Indeed, they helped me to resolve many issues with our customers for this time. They get me in touch with our clients so that I can satisfy their requirements! Many of them returned even after bad reviews. Now I am capable of offering compensations for the inconvenience caused by our service. Also, they are pretty good at blocking fraud reviewers as our competitors use it again and again!
Thank you for cooperation!

Date of experience: February 14, 2017
Jackie V. Sitejabber Rep
over a year old

We’re thrilled to hear how Sitejabber has helped you get in touch with your clients, Betty. Thank you for sharing your experience.

Hong Kong
3 reviews
2 helpful votes
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It seems Sitejabber Trusts more on Negative reviews. My several partner says. They don't allow customers positive reviews often and marked as spam and delete them. I have several business. I have created accounts on trustpilot. But I am afraid of Sitejabber really. I am still thinking about if I should create one here too or not.

Date of experience: March 22, 2022
Washington
67 reviews
1003 helpful votes
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I'm sure I am not the first person the review SiteJabber.com... but I do think it is one of the most useful sites on the Internet. I like the thing they say about helping to build a "transparent" internet. So... if you are reading this, you probably agree with me. It's easy to navigate (that counts BIG in my book) and I have a great pace to go when I want to say something negative or positive about the internet and it's billions of sites.

So, I say... keep up the great work guys! And thank you for creating this space for those of us who need a place that's easy to find and use for how we feel about sites.

Date of experience: May 21, 2010
Kentucky
2 reviews
13 helpful votes
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Why can't I add additional information regarding my review and complaint with LegalZoom? Do you not want to see that your site was successful in mostly resolving my complaint? I would quickly change my rating to 5 stars if this was possible.

Date of experience: January 9, 2015