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Silkletter Reviews Summary
Silkletter has a rating of 3.8 stars from 735 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Silkletter most frequently mention customer service, water bottles and final product. Silkletter ranks 4th among Promotional Products sites.
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Smooth
Quick turn around on the proofs!
Everything was great except about 10 of the 200 cups were broken! Either cracked ring around the straw, cracked lid, or cracked cup itself. Disappointing.
Great selection - great prices - free shipping! First time customer, hoping to become a repeat customer!
We were looking for a new gift idea for our new "Partners" at our church and SilkLetter came through in a big way. We had looked at, and priced, printed tumblers from other companies and no one came close to the price from SilkLetter. The art staff quickly answered any questions I had and the tumblers look amazing. I am sure we will be ordering from you again in the future.
Very easy site to navigate through. Had great choices and was happy that I could select multiple colors and still receive the quantity discount****follow-up***I was not completely happy with the final product. The bottles had scratches and bubbles in them. To the point that it was very noticeable.
This is not my first Silk Letter order. I love the quick shipping time.
I was highly frustrated that the price was different when I tried to place the order the first time. I used the date given me by your representative at the end of last year. Somehow extra charges were added and I had to scramble to change the graphic to fit our budget. I tried to be very careful with the pricing since this is for a school club, This has delayed me placing an order by a month due to the pricing.
Super simple!
Great and the lady I ask for help was very nice and helpful. The bags were sent in a timely fashion and will be a great addition to our school store.
This was probably the easiest order I have ever placed. You all are the best!
Tried to set up a t-shirt order with custom logo through the website, and the page was not loading the print color options to choose from. Because it wasn't loading, I wasn't able to finish the order or the transaction. Tried to set up the same t-shirt using the side tap "request a proof." In my e-mails with silkletter, I told whoever was responding to me about my issues with the site and they were very condescending.
I did not purchase the shirts because it was too frustrating of an experience and no solution was given to me via customer service. I did end up purchasing another product and have yet to receive them.
Can't say I will use this company again. I would rather spend my time shopping around or work with someone local.
There was a time that I thought Chuck Palco was the best Silkletter had. I was wrong---Lindsay is the best.
I purchased some custom aluminum water bottles. The graphics were done beautifully and the bottles are nice. The one issue I have is the snap clip to hang the bottles is very poor quality and people have complained. Some even came out of the box broken!
It was very easy to design and order the portfolio. They arrived in a timely manner, in fact sooner than I had expected. The portfolio was a very good quality. I would definitely order from Silkletter again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members