Signpost

I signed up with Signpost so I could easily text customers for last minute changes or sales. The hidden bonus of their services... The much higher star ratings and increased positive reviews I'm getting on FB, Google & Yelp.

I admit, their sales technique to have you learn about their product may feel overwhelming... but their product is not. It systematically approaches the customers a few at a time with weeks in between to increase those ratings & reviews. It's easy to use and I set up a monthly call with my rep. For me, it keep me accountable to my marketing tasks which often take a backseat to the daily operations of my small business.

We switched to Signposts about a year ago, after trying out another very popular online site to try to enhance our online presence. We have been very pleased that we did. Though we did receive some complaints from our email list that they were getting too many requests (from Signposts), I recently was able to speak with a service rep and we have adjusted both WHO gets the emails, the language IN the emails and the frequency. True, I wish I had been aware of the options earlier, but I'm glad to have them now. AND, we are VERY pleased with the online reviews Signposts has generated for us!

Iggy was the person I was in communication with. I wrote everything down he told me about the service. I told him I was looking to update my marketing plan etc going forward, but I needed to review my finances. He called back a few times (before I was ready and really busy). When we finally spoke as soon as I mentioned I could not afford their service at this time - Iggy just hung up on me! Wow. Thank god I didn't do business with them. And it's a lot of my, automatically deducted from your card every month ~ $200. They have gotten mostly bad reviews, which goes along with my experience. Iggy, I'd find a new job, because your customer service is terrible and the whole company doesn't merit trust. Ps... I put one star, because that is the only way to write a review. Sign Post deserves NO STARS. Buyer beware.

This is a very bad company. They charged me for three months instead of two and took more money then was supposed to be and stealing money from contractors.

I signed up for a year of their service. They did some helpful things with my social media accounts at first, but this person disappeared and I never heard from them after the first few months. WORSE, they continue to try to charge me after the contract expired and I cancelled in writing. Have notified them several times, they always acknowledge by automated response, but never do anything. I got an email from a representative about a month ago. Told them to quit charging me and close my account, as I had already cancelled within their terms. No response from this person at all. And they are still trying to charge me. HUGE hassle. NOT worth it.

They added no value to my business. Everyone is sweet talking with empty shell in the back-end. I am a software programmer. Have worked at it for sixteen years. There is no artificial intelligence behind it. I can get the same reviews from my past clients. The campaign manager is all controlled by them. Even the editor does not work. I cannot automate an email campaign. Everything is geared for reviews. I feel my clients will be beaten up to get reviews. When I asked to cancel, they said I would have to pay $1350 as cancellation fee. Terrible company - STAY AWAY.

I contracted with Signpost for a 1 year period. I mainly wanted to increase reviews online for the company. For $1,750.00 I got 3 reviews on Google, 6 reviews on Yelp and 2 re-marketing sales. I also receive multiple complaints a month from non customers they spam from my email. The concept sounds good but does not work very well in practice.

We did over 700 projects this year. Seems like it would of generated more than 9 reviews and 2 sales. Seems like it works for some people just did not work for us. Taking a cruise with the $1,750.00 this year.

They call and call, make huge promises, use persistent sales tactics. So, I decide to look around online at the reviews. What I find is that Signpost is disingenuously using/abusing the review sites to try to counteract all of the horrible reviews they are getting from real customers.

Sure I found positive reviews on every review site - but most of them were obviously written by employees of Signpost, not their clients. The few that might be clients are obviously guided by Signpost because they say virtually the same thing each time.

I could have gone either way after the calls, but seeing this orchestrated campaign of online deception tells me all I need to know about this company. I will stay far, far away.