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Shutterstock

How would you rate Shutterstock?
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Ukraine
1 review
5 helpful votes
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Greedy Company
June 2, 2020

Does not respect people they work with.
Their crated a new kind of dependance/slavery, in the name of God money.

Date of experience: June 2, 2020
Virginia
1 review
0 helpful votes
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After you order you will find they add a Covid charge. These low life's are profiteering out of the pandemic.

Date of experience: December 19, 2020
Canada
1 review
0 helpful votes
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Total scam - Beware- You will get your image but for 1 image it cost us in the end 400$ and they activated automatic renawals for 400$ per month.

Date of experience: April 27, 2021
Hawaii
1 review
0 helpful votes
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Money grab
April 16, 2021

Needed and used only one graphic. Signed up to the minimum of 10. Certainly didn't see that I was signing up for 10 per month FOR THE REST OF MY LIFE!

Date of experience: April 15, 2021
Canada
1 review
0 helpful votes
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Renew the subscription without authorization, impossible to cancel, forced to change the credit card number so they stop charging

Date of experience: May 23, 2022
Texas
1 review
0 helpful votes
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They start wit a " free "trial then switch it to a year contract the charge you $60 to cancel
Stay away!

Date of experience: February 4, 2022
Iowa
3 reviews
4 helpful votes
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Horrible company
October 17, 2020

In the middle of COVID they charged me $60 to just cancel my annual membership. Look at the other reviews, not a good company.

Date of experience: October 17, 2020
California
1 review
2 helpful votes
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Scam!
April 11, 2023

This website is a scam they promised me a free trial and they actually charged me 29$ upfront. Then promised me a refund and they never did

Date of experience: April 11, 2023
Philippines
1 review
0 helpful votes
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SUCKS!
December 28, 2021

They won't remove my billing information. I'm always being charged on the service I'm not using -__-

Date of experience: December 28, 2021
GB
1 review
3 helpful votes
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S C A M!
April 11, 2022

I had no idea I was signing up to a 6 month subscription. The whole process was misleading. No receipts or reminders. Plain and simple scam.

Date of experience: April 11, 2022
Florida
1 review
1 helpful vote
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Double Billed
October 23, 2017

Billed twice on two identical plans. Obvious error that they were unwillingly to correct. Never using this company again.

Date of experience: October 23, 2017
Texas
1 review
1 helpful vote
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Yet another business putting itself before customers. Free month, but cancel or pay for 1 year. SCAM

Date of experience: December 28, 2021
Australia
1 review
0 helpful votes
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They are literally a rip off! Keep clear and save your money charged me $140 to cancel after one months free subscription!

Date of experience: November 27, 2022
Spain
2 reviews
4 helpful votes
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I reccomend other sites such as iStock. Shutterstock has a quite poor variety of images compared to them, also pricing is quite high.

Date of experience: March 2, 2017
GB
1 review
3 helpful votes
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Dishonest
August 28, 2019

Dishonest. Tells you photos are royalty free then asks you to pay once you've opened an account. Will also spam you

Date of experience: August 28, 2019
Ukraine
1 review
0 helpful votes
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After ended trial period automatically created invoice and payment was debited. Any notices, any question, any warnings! Looks like a steal.

Date of experience: June 30, 2022
Florida
1 review
0 helpful votes
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BE WARE DO USE SOMEONE ELSE BECAUSE THEY WILL NEVER HELP YOU. AUTOBILL SCAMMERS. 16 DIFFERENT REPS TO HELP WITH ONE ISSUE, 3 REFRENCE NUMBERS STILL NO HELP YET

Date of experience: March 22, 2022
Israel
1 review
4 helpful votes
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They are a fraud!
October 1, 2019

All the images that you will download will be in a poor quality!
Please be aware! I paid for nothing!

Date of experience: October 1, 2019
New York
1 review
0 helpful votes
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Scumbags
December 23, 2022

Absolute scumbag type business tactics. I cancelled a trial and they kept billing me for 7 months. I had to cancel my debit card for it to stop.

Date of experience: December 23, 2022
Ireland
1 review
0 helpful votes
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They make it so hard to cancel, it's so annoying. Also you can't get your refund you forget to turn off the automatic payment.

Date of experience: January 27, 2021

Overview

Shutterstock has a rating of 1.1 stars from 532 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shutterstock most frequently mention customer service, free trial and credit card. Shutterstock ranks 494th among Graphic Design sites.

service
167
value
168
shipping
82
returns
119
quality
144
This company does not typically respond to reviews
+65