SHOFUR

I had two reservations -- one for two buses and another for one bus -- all for the same timing. I received two text messages the day before the trip -- one with one driver name and the other with two. As I was on a boat trip when the texts came through, I didn't analyze them but I assumed I had all three names. On Saturday morning when I went to contact the drivers to confirm logistics, I realized one of the drivers names was repeated in the second texts so I only had 2 names. Needless to say, I was a little panicked but got the name of the third driver. When I contacted him he said he was stuck in traffic but should be there around 12:15pm. When I called him shortly after that time, he said he had a mechanical problem and was waiting for a mechanic and thought someone was going to call me. He then called around 12:30pm and said he was on his way. He arrived closer to 1pm and we took off.

The bus that arrived was extremely old and much different than the other two. No where near what is pictured or described on your website. The air conditioning was not functioning, there was no wi-fi, the power outlets didn't work, the seats were tattered, the televisions and radio didn't work, and there was no toilet paper in the bathroom. Then there was a loud piercing beeping that would go for minutes at a time for most of the trip in both directions. It would stop for a couple minutes and then restart. Some of the people got ill in both directions because of the heat. It was a disaster. I was embarrassed to be the organizer. Instead of enjoying the trip, I was apologizing. It was a disaster. Some of the people ended up hiring a car to return to the city because they said they could not handle the noise or the heat for the return. It was probably one of my worst bus travel experiences ever. I submitted feedback and talk to a rep a few days after the trip. Then I didn't hear anything. I called him back as I had his cell. He said I would hear back in a few days. It's been over two weeks and he hasn't called back. When I tried to call today, he answered and then hung up and didn't pick up when I called again.