Shoes

I ordered a pair of Shoes for my wife from Shoebuy on 12/14/15 for Christmas. My wife had three new pairs of shoes this month so I assumed one was the pair I ordered for her. On 12/27 she said. "Hey, what happened to thoses shoes you ordere for me?" I contacted Shoebuy and they said they were delivered on my porch on 12/18/15. I told them I never got them so they told me they had to open an investigation and it would take 10 business days. What is being investigated? Today, 01/11/2016, I contacted them and they told me it would be another day since they had not heard from UPS. I don't care about UPS I am dealing with ShoeBuy. It is not my job to get money back from them, it is theirs. The customer shouldn't be penalized because ShoeBuy wants to insure their bottom line. I disputed the transaction with my credit card company. They are doing the right thing by issuing me credit first, opening an investigation and if the product is found, charging me back. That's the right thing to do ShoeBuy! I have no doubt I will not be charged back because I never got or signed for the product. In the end, I am getting a refund for something I never received, which is all I wanted 15 days ago and ShoeBuy has lost me as a customer and as many people as I can tell about this experience. I told ShoeBuy to Never Contact me again, TERRIBLE company!

I wrote a review explaining that I ordered 2 pairs of shoe. I did not get one of them I let them know straight away. They launched an investigation with UPS and made me wait for the results. I had to wait 1 1/2 months to finally get a reply stating that UPS said it was delivered. I already knew that UPS stated that it was delivered! That is why I said that it showed delivered, but it was not there. I don't understand this, I paid for the product and somehow it either got lost, delivered accidentally to another persons door. Etc. They have provided no proof of it being received by anyone. This is why you have insurance and cover the customer. This is the only company that will make you pay if it gets lost in the mail. I am disgusted with their shady business practices and horrible customer service. If you call to ask for a supervisor they will not give you one and will not even give the name of one. This shows that they are hiding things and not at all reputable. It appears this company is going under. SHOEBUY YOU HAVE TOO MUCH COMPETITION TO TREAT YOUR CUSTOMERS THIS WAY! You are going out of business real soon with this kind of shady business practices. Good luck!

I went through all the cahnnels at ShoeBuy when I reeived someone else's order (they sent men's shoes). I found out the corporate owner of ShoeBuy is IAC so I looked up VP-Jason Stewart for help. His assistant called me back (a week later) she was very rude and obnoxious. Kept saying things like: "isn't there a customer service number for ShoeBuy?" (tried that, didn't work); "this is IAC, I can't do anything' (really? IAC OWNS SboBuy pretty sure YOU CAN DO SOETHING) and the best one when I said I would post a poor review "Ok you do that! (and hung up on me)" She didn't think it through because I called her back and said "I WILL DO THAT" -- maybe if Mr Stewart's assistant gets enough calls, she will change her mind and do something (LIKE GETTING MR STEWART TO FIND OUT WHY THERE ARE SO MANY MISTAKES AT SHOEBUY). If you would like to let IAC know you're unhappy with Shoebuy call them at *******383.

Wowsers. I am one of the irate customers caught in this new, unadvertised, and hidden policy to charge a $6.95 restocking fee for EACH PAIR of shoes. Objectively unreasonable. I had a fantastic experience with this company last summer before my wedding, and turned immediately to them this summer, when needing to try a variety of sizes and styles to accommodate my growing pregnancy feet. I bought NINE pair, and plan to keep two. I was SHOCKED to learn when organzing my returns that I was going to get dinged $7 for EACH pair in a restocking fee. Fine -- change your policy, but they did it with no announcement, and did not make it clear anywhere on their website.

I called to complain, willing to pay it once, or even twice for what will end up being two boxes of returned shoeboxes. NOPE. Not even willing to consider it. I was made to wait on hold to talk to a "supervisor" where I thought I was going to be able to plead my case. She told me to send an email. Are you kidding me? I did. And received a pithy and unhelpful response within an hour. No flexibility whatsoever.

I'm done as a customer. Too bad, because I've referred others to this company. Good riddance. I predict they'll be out of business within a year.

I love shoes.com. Their products are affordable but with good quality. Fast shipping and great products. Recommended 5 thumbs up

This site is most definitely fraudulent. I was naive enough to ignore the 98% of negative reviews for this site and stupidly purchased a pair of "Doc Martens" oxford shoes a few weeks ago. Not only did I not receive an order confirmation email (first red flag), but I didn't receive a shipping email either (second red flag) nor was I able to get a hold of a customer service rep before OR after the item was received.

The nightmare continued when I received an obviously counterfeit, completely fraudulent pair of "Doc Martens" oxfords in the WRONG SIZE and WRONG WIDTH. I own several pairs of DMs and I KNOW what real ones look like, and what I received was most definitely fake -- how disgusting. I should've been wary of the negative reviews but I digress. Anyway, after attempting to call their awful and nonresponsive customer service line and trying to reach out via email, I received absolutely no response, and ended up having to settle the dispute via my bank and I'm still debating on filing a complaint with the BBB. Don't believe the positive reviews -- even if there's a slight chance that you'll receive a real, genuine product, you're working against the odds with this sham of a company.

P.S. Returns are not free, and even if you try to return a pair of shoes, they'll make up a story about how they can't accept shoes that have been "worn", even if you never took them out of the box.

"Next Day" shipping for $20 actually means up to 5 days shipping. Customer service reps have horrible scripts.

I ordered two pairs of shoes from Shoes.com. I received the first pair with no problem, however, the second pair was a nightmare. First, they charged my credit card for both pairs of shoes even though one was not shipped. After checking the website several times, it still stated "processing" on the second pair. I waited a few days and then called customer service. They stated that they were having an issue with the vendor that is supplying the shoes and it should be resolved in a few days and that the shoes were available. I waited a week. When I emailed them and stated that these were still not shipped but were already paid for, they sent a "canned" response that the payment was "pending" with my credit card. I assured them, it was not, as I had already contacted the credit card company to confirm. So I called (instead of email) and got another nice rep on the phone who confirmed the error and apologized and gave me a discount code for the next time I ordered from them. (Seriously, like that would ever happen!) Long story short, after several emails that just ended up with "canned" responses - they don't look at any customer history when answering emails - and several phone calls, I gave up and cancelled the order. The very next day I received a phone message on my machine that said when they went to issue the credit for the cancellation they found that the shoes had shipped! - Oh joy! The next day after that, I got an email stating that the order was cancelled (see where I'm going with the email vs live person scenario?) So... one more call to customer service and it was confirmed that the message was an error and the shoes were indeed cancelled and a credit given. Two days later, the credit showed up on my credit card. This took six weeks to resolve! Needless to say, this site leaves a lot to be desired and I would definitely go elsewhere since there are so many shoe sites available.

I ordered a pair of boots from Canada so I paid for shipping (as expected). The order came quickly but when I opened the box, the boots had creases across both toes like someone had been wearing them. I emailed shoes.com and sent photos and was told to ship them back for refund and they apologized. When they received them, they refused to re-emburse my return shipment costs even though they sent me faulty shoes and said i would be re-embursed. I emailed them multiple times. I had told them I would never have bothered returning the boots if they had told me they wouldnt re-emburse for the shipping and they said they were looking into it. They said this each time i emailed and always someone else emailing. They never re-embursed me. So for the $30 for the return shipment (plus original shipping costs) i ended up paying almost as much money in shipping as the boots cost and i have no boots. Never will I order again. And would nevvvveerr recommend to anyone. Terrible customer service, poor product and they are liars.

This place is a scam!

I tried to order a pair of shoes online and it told me my order wouldn't go through, thinking maybe it was a server issue I tried again. But no luck. I was told the process couldn't be finished and the transaction was void.

Then I go and look at my bank account and see that $130 has been taken out! The price of two pairs of shoes. So it wouldn't let me buy them, but it was able to charge my account.

I immediately call to make sure the order wasn't confirmed and ask if they can send a fax to my bank so my bank can personally remove the charges. They tell me they can't do that (but they could) and the charges aren't actually there... What?!

They told me it was a hold so nothing was removed (which was BS). But they said it would fall off in a day. Three days later... Nothing's gone! I call again and tell the same story to another person. They tell me they'll put in a request to get the charges removed quicker and, once again, I should see them gone in a day.

Well it's been three more days and I finally called again. Supposedly they will be gone in an hour and if they're not gone by the end of today, I am going to raise hell.

This company is nothing but a scam.

I purchased a pair of running shoes in my usual size and after wearing them less than an hour in my house and one trip in the garage, I lost sensation to all of my toes. The toe box was extremely narrow. I then requested an exchange for a full size larger. After my order was complete, the small shoes were returned to me with a note which read, "Merchandise has been worn/used" and "unable to resell."

These were shoes that were never worn outside and were honestly on my feet for less than one hour because I couldn't feel my toes.

I called customer service to explain this and they would not accept a return. Do you honestly think I was wearing these too small shoes around town for several miles of walking when I ordered a full size larger for an exchange?

This, copied from the website is the official return policy, "If you are not happy with your order, we are happy to accept a return or an exchange." The website states this, however the company neither honors this nor practices this.

DO NOT BUY FROM THIS WEBSITE--- AVOID

Needed to return an item - let the nightmare begin... Learned the return "PROCESSING FEE" is 6.95 (it's really a return shipping fee). Anyhow, they are supposed to email you a PRE-PAID return shipping label via email within 24 hrs of requesting one. YEA RIGHT, I have requested a label on 3 separate occasions over the last week and a half and they keep sending me emails with BROKEN LINKS to the label or a USED Label. They can't explain this or fix it or re-send a link that actually works, so their solution is to send me the label via snail mail (which take 7 workings days - let's say what it really is 2 WEEKS). And if this label magically shows up, I will have already spend almost 4 weeks trying to get a label to ship this item back. Needless to say I think this is EXACTLY what they want. You miss their deadline to ship it back, they don't have to refund you. This was the first time I have ever used this site and IT IS MY LAST. BEWARE - DO NOT BUY from them if you expect to have to return something.