Shipito

I received a package via UPS. Shipito would not mail it out to me unless I get a USPS (nothing to do with UPS) form 1583 notarized and sent to them. The customer service representative, Erisa, gave me the link to an online service to notarize the form, saying that if I use the service with the link she gave me. I would not have to mail to form, the service would send it to them directly. This costed more than $100, but I did it. Now, Shipito is refusing this notarized form by the site THEY told me to use, and are asking me to get the form notarized via a different link than what the customer representative initially sent me.
I am trapped, have to pay hundreds of dollars to get my package mailed to me, and powerless unless I give up on my package, which I absolutely refuse to do. This is a total rip off, I am beyond furious. Do NOT use their service, you will only pay insane mailing charges, and sometimes be stuck having to pay ridiculous amounts of money for a notarized form that should not be required.

Since it was bought by another company and changed the visuals, shipito has changed from the company that we used to love into what you'll read below. Before we had problems 1-2 per year but now it's 1-2 per WEEK.
- Before we could talk with a real person: Jason (customer service manager), Ryan (warehouse manager) or even John (CEO and owner). Now we only talk with receptionists whose only job is to apologize. Recently some of them are even unpleasant over the chat, not showing any willing to help the customer to work out the issue.
- New look of the website is complete pain. It's quite messy, a lot of great features that we loved before have gone for some unknown reason.
- Handling with items is poor. They've ruined a lot of my expensive and sensitive items although I've messaged them numerous times saying how NOT to handle with them. Quality of photos they take is also unacceptable. 20 years old cheap camera would make better ones.
Though they still charge customers anywhere they can, even for what is not special request actually.
- They lost my item and after weeks of back and forths, I was never refunded for my loss. They suddenly just stopped replying about that issue, like it's quite normal to get stuff lost. Completely unprofessional. This never happened before.
- They offer ONLY FedEx shipping within USA! Not even largest carriers like USPS or UPS. One more thing that is hard to believe. FedEx prices are ridiculously high btw.
- Price have hiked with no explanation. Shipito is now run by people like Nicole, Katrina, Mariana, Nancy, which are toddlers with no responsibility. Everyone is a supervisor, all email accounts redirect to the same inbox.
- It takes them very long to respond on Support Tickets filled by customer. Before we used to get reply almost instantly.
- They also removed their support forum, I guess they were overwhelmed by their incompetence.

Stay away and look for other alternatives.

I tried shipito because I was desperate needing a few item from the states that doesn't ship oversea. You need $5 deposit to start the account, an other small charge to be on your card in order to have it verified. $1 processing fee for each package to be shipped. Although they have free account option and comes with 180 days on hold on warehouse, if you have more than 1 parcel in the warehouse you are not allow to ship out anything unelss you pay another $10~50 dollar for virtual mailbox to consolidate your packages.

You will not know how much your shipping is for consolidated package until it is done (dah!), and for each parcel you have consolidated will be charged $1.

After seeing all these add on charge, restrictions, and so on. I got fed up with this whole ordeal and just wanted to get over with it. I wanted to charge my account just enough so there won't be any remainders. However the shipping cost the site showed me was over charged so I have left over in my account. Now the agent told me how I can refund the money, but they didn't mention there is a $5 "administration fee" plus 4.3% bank fee, not to mention if you want to do wire transfer, there's additional $32 transfer fee. So now not only I'm overcharged, I can't even get that little money back after paying all those ridiculous charges I've paid.

Oh, and they sure do blame the carrier. For my items, there are only 5 carriers available, and they are either too expensive, or the cheapest one will charge customs upon arrival (one more adding on your grand total!)

One time is enough, I will never go back to this business again, and hopefully this will help others avoid making the same mistake as I did.

Avoid this company!
I found a poorly built web site, poor customer service, slow to respond to emails and issues, and a final point to note -- a post on their own web site forum that talks about how they wish customers that ask too many questions would go away. This post was from their own employee, on their own web site!

What they fail to realize is that if Shipito provided the service as stated people wouldn't be sending them emails and demanding answers.

One final item to note if you are even considering this company is that when I called after a week of trying to solve a problem with their web site and services, and I asked to speak to a supervisor, they told me she (Lindsay) does NOT take customer calls because "she's too busy doing other more important things". Really? Amazing!

Here's the quote from their employee named John from their ShipIto archived forum:
If the text below describes your actual behavior please pay close attention. We honestly wish that you switch from Shipito to some other competition. We would tell you that in your face, but we just don't know how, so we don't hurt your feelings. I am willing to offer you refunds even for non-refundable services. I will help you to make the switch! There are certain things we are really tired of. It is not usual for company to saying something like that to customers. I just hope it helps. There are people who really abuse the system and make our job difficult. We want to focus on good customers and give them our best. We don't want to spend majority of our time with extremely difficult customers."

It goes on from there and you can read the entire diatribe he wrote at:
http://www.shipito.com/forum/forum/22-what-should-customers-improve/813-customers-we-want-to-switch-to-competition

Working with shipito from 2011 - so today is 2017 year - looks like need to find another forwarder! Clue in relation!
My parcel came to shipito warehouse in Hawthorne, CA, ******* at 21st of december by tracking info 1Z601V*******816, but didnt enter in my acount (a lot of users know that in this case u need to open an issue, not later than 10 days after item came by tracking, in your account and u will get reply in couple of days MAX).
I've written few mails and opened issue at 27 of december and repeated in chat!- so, main complain is! Today is 6th of january and still no answer on my issue - besides i\ve written two more times to chat for push the process and written mails to *******@shipito.com and *******@shipito.com - support agents lied me at 31st of december that item will come in 2 days and that stuff will reply me about my problem - i have still no reply from shipito and a lot of empty promises, and item is not entered account for sure.
For now - the 1st problem is - i don't know what to do next - who to write, who to call - all adresses that in charge don't reply, so looks like company executives have been changed recently and who in charge now - they don't care about processes and just trying to get profit out a name that established for years.
So now it is getting down - and i know that customer complains about shipito in 2016 end increased widely!
Danilov Mihail, Irkutsk, Russia

I used shipito 2 times, excellent quality of service, high professionalism.

Hamza from Algeria. May 2016.