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Shapermint

How would you rate Shapermint?
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California
1 review
0 helpful votes
Follow Marie T.
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Absolutely love the Truekind Wireless Bra but my last order was never delivered and I can't seem to get to a live person (at least I'm hoping I've never gotten a real person because they would be terribly incompetent) - only AI bots that ask the same question over and over and promise a credit that never comes. There is no phone number - only "chats" and email and this has been going on for 3 weeks.

Date of experience: November 12, 2024
Shapermint R. Shapermint Rep
5 months ago

I’m so sorry to hear about the frustrating experience you’ve had, Marie! We completely understand how disappointing this must be, especially since you love the Truekind® Wireless Bra! We truly value your patience and want to make this right for you.

While our automated system is designed to assist quickly, it can sometimes fall short when a more personal touch is needed. We’d like to assure you that we’re here to help and resolve this for you. Please send us a private message via Facebook Messenger here 👉🏻 https://m.me/shapermint, and one of our team members will personally look into your issue and ensure you get the credit or resolution you deserve.

We appreciate you sticking with us, and we’re committed to turning this around for you! ❤️

Canada
1 review
1 helpful vote
Follow Micheline B.
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I have bought so many items...4 Cami 's.boy short.yoga pants. Capri's. Bras and bralettes and probably soooo much more. And. Every time I wear any of them.I feel confident.great about myself and fee sooo comfortable...I can't live without any of these items.try it.u will feel great.

Date of experience: July 12, 2024
Shapermint R. Shapermint Rep
9 months ago

Awww! You're making our heart melt, Micheline. We're happy to be in your life, and we're very glad that our product serves you the support and comfort you deserve😍Why not add more to your collection during our Black Friday in July Sale? Shop now and enjoy great discounts! 🛒

Washington
1 review
1 helpful vote
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They are comfortable and doesn't roll down stayed in place I can walk around and no problem and I liked it thank you alot this is my first time purchase this was hearing a alot of good reviews

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Date of experience: July 5, 2024
Shapermint R. Shapermint Rep
9 months ago

Thank you for your feedback, Tinethia! We're so glad to hear that you found our product comfortable and that it stayed in place. It's wonderful that your first purchase lived up to the good reviews you heard. If you need any further assistance or have any questions, please don't hesitate to reach out 👉🏻 https://m.me/shapermint. Thank you for choosing us!

California
3 reviews
0 helpful votes
Follow Donna J.
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I was very happy with the fabric on Shapermint, & it didn't feel too confining. I love the biker shorts with dresses as your thighs don't rub together and all my fluffies are kept in check. Fabric is soft & comfortable. Will definitely be buying more from Shapermint in the future.

Date of experience: July 12, 2024
Shapermint R. Shapermint Rep
9 months ago

We're glad to know that it works perfectly well on you, Donna! Now is a great time to buy more as we celebrate our Black Friday in July Sale. Get up to 70% off on your next purchase. Shop here 👉🏻 https://shapermint.com/collections/black-friday-in-july🖤

Canada
1 review
1 helpful vote
Follow Cheryl P.
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I strongly suggest to steer clear of this company. If you encounter a problem or have a question, you have to chat with a less than intelligent robot who will not address your problem. Interesting way of passing you off! Their sizing chart is not accurate and they make it impossible to make the changes to correct the situation. Significant money down the tube! Thanks Shapermint!

Date of experience: September 4, 2024
Shapermint R. Shapermint Rep
8 months ago

We're truly sorry to learn about your experience and the frustration you've encountered with us, Cheryl. It’s disappointing that our chatbot wasn’t able to assist you effectively, and we recognize how crucial it is to have the right fit. Your input regarding the sizing chart and website is very important to us, and we’ll definitely consider it for future improvements. Please get in touch with us directly with your order details, and we’ll do our best to resolve this issue for you here, http://m.me/shapermint Thank you for bringing this to our attention.

Florida
1 review
1 helpful vote
Follow Jean N.
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Is this company legit? Ordered 1 bra through Amazon and liked it. Ordered 2 more from shapermint and need to return for different size. Can not get in touch with customer service. Can not find evidence of my order on their website. Have I been taken?

Date of experience: June 2, 2024
Shapermint R. Shapermint Rep
10 months ago

So sorry to hear that Jean. Please send us a private message here https://m.me/shapermint and please include your email address so we can assist you. Thank you!

Canada
1 review
10 helpful votes
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Still waiting...
June 26, 2022

I've been waiting over 6 weeks for my order. Had 4 different conversations on the chat with no resolution. Now they've reordered it but tracking shows no movement in 3 days. Terrible customer service, no explanations just blame the courier. I will never order from them again.

Date of experience: June 26, 2022
Shapermint R. Shapermint Rep
over a year old

We totally understand your frustration, Joan. Let's dig into your order and check what may have happened. Please send us your order details here https://m.me/Shapermint?ref=w15260378. We'll get this sorted out.

Florida
1 review
10 helpful votes
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Terrible product and company
September 10, 2022

Their supposed shaper briefs do absolutely nothing! And they also state easy returns but the in fine print keep your shipping charges! Online shopping is hard enough without having to incur shipping charges when the product is not as stated! Beware do not purchase from Shapermint! Also no phone customer service only through messenger

Date of experience: September 10, 2022
Shapermint R. Shapermint Rep
over a year old

Sorry if it didn’t work well, Laura. Exchanges are FREE within 60 days, and we’re here to help you find your SupportiveWear Match. DM us your order number, and email address, so we can better assist. https://m.me/Shapermint?ref=w15260442

Canada
1 review
3 helpful votes
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Canadian Buyers Beware
November 23, 2022

If you're a Canadian customer, beware that even if you order using the website Canada.shapermint.com you will be charged duties big time! I'm being charged close to $90 for an order worth $200. It's very deceiving and I think the company should've done a better job at making this clear.

Date of experience: November 22, 2022
Virginia
1 review
0 helpful votes
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Don't like my bras
July 7, 2024
Updated review

I recently purchased 4 of the wire-free support bras. My mistake. I should have bought one and tried it. I do not like the fit. The band around the bottom will not stay down. It is more like a padded bra than one yo give extra support. It makes my boobs look even bigger than they already are. I look like a football player with pads! I know people love them. Not me! And I have drawers full of other products from you that I love. After many years, this is my 1st BIG DISAPPOINTMENT!

Date of experience: July 6, 2024
Shapermint R. Shapermint Rep
10 months ago

We're sorry that the band of our bra won't stay down, Linda. We're here to help! DM us here 👉 https://m.me/Shapermint?ref=w15260442 so we can address your concerns about the issues you have with the bra as swiftly as we can.


Love my things!
March 3, 2021
Previous review

Great experience with Shapermint. Love the products and sale prices are right on.

Date of experience: March 3, 2021
Utah
1 review
0 helpful votes
Follow Brittani L.
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Love every item I have purchased. 10 days ago I placed my third order it has still not shipped. Seriously takes forever. Irritating, and don't use online chat it will upset you more. But if you can be patient the bras and underwear are awesome. It's like wearing a cloud. Fix the shipping issue please!

Date of experience: July 19, 2022
Shapermint R. Shapermint Rep
over a year old

Glad you love your SupportiveWear, Brittani. We also really appreciate your feedback about both our shipping and service. Our team is already taking the steps to get our orders back on track, and improve your experience with us. You can always drop us a DM here: https://m.me/shapermint

Canada
1 review
0 helpful votes
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Need a Real person
March 7, 2021

Really loved the fit and comfort of the bra but my straps slide down my shoulders, I keep getting I'm guessing what is computer generated customer experience survey's with no satisfaction. Very disappointed. Just want a suggestion or solution.

Date of experience: March 5, 2021
Shapermint R. Shapermint Rep
over a year old

We hear you, Denise! We'll help you find your ShaperMatch! Exchange is absolutely FREE. Send us a DM here: http://m.me/shapermint anytime so we can work on your free exchange.

Colorado
1 review
0 helpful votes
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WHY ARE THEY ROLLING?
February 27, 2020

Funny how my bra rolls up and my leggings roll down. For me, disappointingly enough, it is not what I expected at all. I could have spent half of the price on something from a retail store and gotten the same affect. Overrated!

Date of experience: February 25, 2020
Shapermint R. Shapermint Rep
over a year old

Sorry to hear that, Cristy. How about we send you a new one for free? Simply DM us your order number on Facebook, and we'll take care of it for you.

Wisconsin
1 review
1 helpful vote
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Poorly fitting
November 24, 2023

I bought 3 different types of bras
Non of them.fit well. The ones with a back clasp have shoulder straps that sit so far out they constantly fall down. The other two without clasps roll up and they sort of spread your breast toward your armpits giving this tube look. I followed the size charts. I guess if your are not plus size or have average size breasts this might be ok. I was really disappointed.

Date of experience: November 24, 2023
Shapermint R. Shapermint Rep
over a year old

We see something's not right with your experience, Melissa. Allow us to check and look into this. Send us a message here 🔗https://m.me/shapermint and we'll get right on it.

Canada
1 review
0 helpful votes
Follow Joy Y.
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I shared my feedback of 6/10 based on the fact that I found the material didn't 'breathe' well and that adding some natural fabric into it or making it with the type of material used in sports bras might be helpful. They contacted me 5-6 times trying to get me to try another product made out of the same material, or offering me a refund or exchange and while great customer service is always appreciated, the emails stated in the subject that it was in response to getting a 6/10 star rating. Once or twice would have been one thing, but it became too much.

Date of experience: January 31, 2021
Shapermint R. Shapermint Rep
over a year old

We're for what happened, Joy. No worries, we will take note of your suggestion so that we can improve our products. If you need help with other concerns, just send us a DM on this link. http://m.me/shapermint

Florida
1 review
0 helpful votes
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Just wonderful!
July 12, 2024

Ordered my mother a small size bra since I am so crazy about these bras. The size was too small so I ordered a Medium bra. The customer service chat lady was so nice and told me to donate the small bra to charity. They then sent me the medium bra. I was so impressed by their customer service departmant that I ordered me two more bras, her two more bras and some leggings for the fall. I will tell everyone that they mean what they say about quality and returns.

Date of experience: July 12, 2024
Shapermint R. Shapermint Rep
9 months ago

Thank you for sharing your experience, Stacy! We're glad to hear you love our bras and that our customer service team could assist you so well. We appreciate your continued support and your kind words about our quality and return policy. Enjoy your new bras and leggings, and thank you for spreading the word! If you have any concerns or questions, please don't hesitate to reach out by sending us a private message here 👉🏻 https://m.me/shapermint Thank you!

New York
1 review
1 helpful vote
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Awesome everyday shapewear!
July 12, 2024

I've tried the tanks as well as high-waist shorts for shaping and smoothing. They work pretty well and I recommend them! The compression is about medium firmness, so it won't squeeze you into clothes that are sizes too small, but it will help you look less bumpy which is what I needed. The only complaint I have is that the materials are uncomfortably hot in the summer weather. So, if you'll be in air conditioning or inside most of the time, these are great. Just don't go out in the sun for too long with them or be prepared to sweat.

Date of experience: July 12, 2024
Shapermint R. Shapermint Rep
9 months ago

Thank you for your feedback, Mara! We understand your concern about the materials being hot in the summer and will take it into consideration. No worries—we offer free exchanges for any style that suits you better or makes you more comfortable. Just send us your order details here 👉🏻 https://m.me/Shapermint?ref=w15260442. We appreciate you sharing your experience! In the meantime, our Black Friday in July Sale is still ongoing. Feel free to explore more of our products 💕

North Carolina
1 review
1 helpful vote
Follow APRIL C.
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Best Bra Ever!
July 14, 2024

I was looking for a bra that didn't feel like the typical bra but still giving you full coverage. After trying my first one, I ordered two more. I look forward to purchasing more bras and more from Shapermint.

Date of experience: July 12, 2024
Shapermint R. Shapermint Rep
9 months ago

Thank you for your feedback, April! We're delighted our bras have met your expectations for comfort and coverage. We're thrilled you've already ordered more and look forward to continuing to provide you with products you love. Now is a perfect time to buy more during our Black Friday in July Sale, with up to 70% off your next purchase 🛒

Louisiana
1 review
1 helpful vote
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Super comfortable and effective!
July 12, 2024

I love my Shapermint bras and camis. They're incredibly comfortable. I'm always amazed when I wear them about how often I forget I have them on. The only things stopping me from giving a 5-star review is that I haven't tried everything yet and I'm still working on finding the exact correct size for my body. I also wish the prices were a bit lower, but I appreciate Shapermint's efforts to give discounts, coupon codes and sales.

Date of experience: July 12, 2024
Shapermint R. Shapermint Rep
9 months ago

We’ve got you covered, Beth! Our Black Friday in July Sale is happening now 👉 https://shapermint.com/collections/black-friday-in-july! Enjoy up to 70% off and more coupons. Just send us a private message here 👉🏻 https://m.me/shapermint🙂

Canada
1 review
2 helpful votes
Follow Wendy W.
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I've ordered from this company a few times and am generally satisfied, especially with the quality. It's important to measure yourself for proper sizing, and know that "high-waisted" can be higher than you might think! The prices aren't always consistent, so watch them for a while to know what's a good deal. You'll also get more offers just before checking out. Please pay attention to precisely what the offer is before choosing it.

Date of experience: July 12, 2024
Shapermint R. Shapermint Rep
9 months ago

Thank you for your thoughtful feedback, Wendy! We're glad to hear you're generally satisfied with the quality of our products. Your advice on measuring for proper sizing is spot on, and we appreciate you highlighting the importance of understanding the fit of high-waisted items. If you have any concerns or questions, please don't hesitate to reach out by sending us a private message here 👉🏻 https://m.me/shapermint Thank you!

Overview

Shapermint has a rating of 3.6 stars from 7,365 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapermint most frequently mention customer service, wrong size and comfortable bra. Shapermint ranks 2nd among Underwear sites.

service
357
value
345
shipping
366
returns
240
quality
335
This company responds to reviews on average within 13 days
+149