Secret Sales

I have shopped a couple of times now with secret sales and have had no issues with them. The sizing guide is brilliant, despatch always tells you when to expect the delivery which can sometimes take a bit longer due to the sale and when it ends. Nothing has ever been late, the quality of all the goods is wow. They have always arrived on time. I am quite happy to continue with secretsales.

I've ordered a number of designer Balenciaga bags from secretsales and ive not been disappointed. Love this site. The order process is easy and by collecting loyalty points on your purchases you can put these towards future purchases.
Returns process is super easy too.

Wrong size shoe delivered on two separate occasions very late being despatched and zero interest from the company that they have got it wrong! Twice
Size 4 ordered size 7 arrived
Refunds take weeks
They should look and see how company's like the outnet work!
The absolute best bargains on designer goods despatched same day very often
Returns collected at no charge
And refunds very quick
Fantastic telephone service when needed
That's a business model to emulate

Good quality items and genuinely low prices.

Problem I had was not being able to return earrings which turned out to be far too big but you could not tell that from the picture. To be fair SecretSales do state that they will not take back earrings for pierced ears.

E-mailing does not get results like phoning if you do have to contact someone. Return labels are available to pre-purchase and Click and Collect can be used. If you were to have a faulty item you can be sent a return label.

Taking into account that on-line shopping does have it's difficulties as you cannot see and judge item as you would if it were in front of you, the quality of SecretSales items is really good. The prices are great too.

I love shopping with secret sales. They offer a great selection of products of my favourite brands and designers. The sales are very frequent and the products are pretty much current collections and the discounts are amazing. There has been many time when I found products on secret sales that I previously bought in the shop for way more money so I really appreciate the possibility to shop my favourite brands at discounted rates. Absolutely great service and fantastic choice constantly updated on their website. Highly recommended.

I have ordered lots of stuff from Secret Sales. The quality is always very good, the selection of goods on offer is varied and desirable. I have only ever sent shoes back because they were too narrow but I loved them and was willing them to fit me. Service is great and you never need to worry about anything, Staff are always available to help you.

What an outstanding service! Certainly won't be going anywhere else in the future. You are the best shop online I have found online. Great prices, a wonderfully easy to use website and your shipping prices are also the best I've seen. I love you!

Have been shopping at Secret sales for about a year now. I love the products, the design of the website, the offers and of course the vouchers. The customer service is excellent. Goods almost always arrive before the estimated time. Returning unsuitable goods to the shop is easy too. No questions asked. Refunds are made in a timely manner. Did I mention the customer service? Very communicative and honest. My queries have always been dealt with the same day or the day after at the latest. All and all shopping at Secret Sales has been a pleasure.

Big brands with low cost value... Worth to spend money with. Very helpful customer service; if you have any queries, they will get back to you ASAP. Customers being valued.
Will definitely keep coming back to their website

Brought a coat and they didn't send it no explanation why and then they tried to take my postage I had to email them several times eventually I got all my money back won't be buying from here again.

Didn't realise I've been shopping with Secret Sales for 2+ yrs now. I've notice that they been trying to improve customer experience since and that makes me wanting to go and check what's up there on a daily basis.

I've used Secretsales many times now having initially heard about the website from a friend. I now visit the site almost on a daily basis, such are the range of new product offers they have every day. The shopping experience with Secretsales is very good. The website is quick and simple, the ordering process is straightforward and the customer service provided is more than sufficient. Best of all are of course the offers available; you won't find better prices on such a huge range of product types in one place anywhere else on the internet!