SearsOutlet

I was our first trip to the outlet on the Dallas N Tollway. Jordan was totally attentive to our needs and not distracted by others activities around us. My wife was very focused on getting a quality mattress. He was knowledgeable of the stock and showed us the differences and the values of your higher priced mattress. He was very courteous and seemed to earnestly care about satisfying our needs. If I owned my own business I would try to hire Jordan.

I purchased a refrigerator online. When I arrived to pick it up it had a large dent in the front. When I told them I would like to return it they were pleasant but showed me other options and offered an exchange. There were so many that I was over whelmed but the sales person listened to what I wanted and narrowed it down. I was very unhappy with my purchase but the sales person quickly fixed my frustration. I will never purchase online again but I will go to the store in person.

Purchased a "floor model" (i. E. open box, no damage, brand new) dishwasher online, pick up from Portland Oregon store. The store says they ONLY have 'scratch and dents', and admit the website is misleading.

Dishwasher looks pretty good, there is a slight inconspicuous dent, so I take it home. Sure enough, the frame is bent (almost impossible to tell until you install it) and the unit leaks like a sieve at the (non) seal between the door and the chassis.

There is no repair or replacement option, just uninstall and return to store for refund. Lots of trouble for no gain.

Sears Outlet website (corporate) has no shame.

Having said all this, there are bargains to be had at the Sears Outlet store, in person, if you are knowledgeable and keenly aware. The store is full of appliances, and with time and attention you can sift out the bargain pearls (good pricing, no obvious defects) from the crowd of damaged and suspect units. If you see bent frames, stay away, for example. Unless you can un-bend the frame without compromising function or performance, in which case you can buy a 'good as new' unit for the price of a damaged unit. You are taking a chance in the hopes of scoring a bargain, and it is better to being home an appliance which fails immediately rather than one which works just long enough to outlast the return window.

P.S. I returned my dishwasher, and instead of asking for a refund I rummaged through a dozen or more models before I found one worth taking home, and the good folks at the store gave me an extra 10% discount.

Had great customer service on phone. I ordered a glass top range online and called after to confirm I could pick up (local store scratch/dent item). No problem. Arrived and inspected and seemed ok. Got it home and next day in the daylight I started to realize it was pretty beat up - well beyond the dented drawer handle that was advertised. The drawer was all screwed up and as I began taking it apart to fix it (which required a good amount of hammering) - I saw the caster locations were all bent up and it was impossible to adjust them to level the unit. Also found a 2" Long crack In glass top caused by missing foam sealer section on the edge of the glass. No idea if it happened intransit or was like that as it's hard to initially see. But if it happened on the way home it was inevitable. They try so hard to sell you the extra sears insurance policy and I'd believe that's because a lot of this "floor model" / "dented" item equipment often has more wrong with it than meets the eye.

Also bought a washer/Dryer while there that was a floor model' and in getting it the house realized there was water in it and dryer lint in the pipe and all over the lint filter. Haven't tried it yet but worried now it was a return and is broken. Def not a floor model - bs.

Next time I'd skip the scratch Nd dent discount and buy new. Less worry, less hassle, arrives in good condition in a box with a manual.

Also ridiculous that they don't provide any info on the stuff in the store - model #, features, etc. just seems super scammy overall and sales people were mostly clueless about items.

I PURCHASED GAS RANGE, WASHER AND REFRIGERATOR ONLINE. THE WASHER AND FRIDGE WERE DELIVERED 3/4/2020, BUT THEY HAD NO RECORD OF MY RANGE. I CALLED CUST SERVICE # AND THEY COULD NOT LOCATE IT. THEY HAD ME CALL THE STORE, AND AGAIN NO ONE COULD HELP ME. THEY ENDED UP DELIVERING THE WRONG RANGE, HAD TO GO TO STORE. THE LADY THAT HELPED ME WAS NO HELP. SO ON SUNDAY MORN 3/8/2020 I RECEIVED A CALL FROM SHAWNAH FROM ARLINGTON, TX SEARS OUTLET. SHE HELPED ME AND THE RANGE WAS DELIVERED THE SAME DAY, SHE WAS SO HELPFUL I ENDED UP GETTING AN EXTENDED WARRANTY ON THE RANGE. FOR A FEW DAYS OF CHAOS, SHAWNAH
REALLY HELP CHANGE MY MIND ABOUT THIS PURCHASE. I GAVE 3 STARS BECAUSE IT TOOK A FEW DAYS FOR EVERYTHING TO TURN AROUND. GOOD LUCK SHAWNAH.

I used to love Sears, no more. We needed a new washer & chose a Kenmore which we have used for years. We were promised delivery, hookup & hsul away for 3 days away. Next day the auto attendant started calling in a recorded message stating that our order would be delayed. We tried soeaking with Sears 22 times over the next 24 hours with mostly lousy connection quality. Some of the Sears agents almost spoke English. Several said Sears does not install but will leave washer in driveway. Some agents said they would call back with answers, but didn't. Finally an agent who could communicate said delivery would be delayed 3 weeks because the warehouse was out of inventory.

It seems rather basic that inventory would be checked at the time of the sale one day before. Duh!

We canceled & purchased a different brand, an even better washer at an even better price with next day delivery.

We will never buy Sears again. So sad.

Ordered a dishwasher online to be picked up. A day later they tell me they no longer have that dishwasher in stock. The email was a so sorry email. In the middle was the sentence "Let us make it up to you." So I call the store to see how this might happen. They said they didn't write it, customer service did. Call them Goodbye.
I call customer service and they tell me that the order had been canceled and they didn't write the email, the store did. Well, I've got no dishwasher and my credit is still processing. No wonder Sears is going out of business. A sad end for a once decient company.

Don't buy from Sears Outlet. I purchased an Out of Box refrigerator which included pictures. What was delivered was not the refrigerator that I purchased. The delivered refrigerator was severely damaged and had been previously used. I called Customer Service whom agreed that the refrigerator could be returned since it wasn't what I purchased. The CS rep tried calling the Marietta, GA store *******737) and no one answered. Since the CS rep couldn't get them on the phone I was instructed to call. No one answered the phone after two days of calling.

Purchased an AC unit 3 weeks ago, has yet to be shipped. I called in almost daily after the first week, the only response I got was "we will contact you with updates within 24-48 hours" or "we have acknowledged your concern"... I am still waiting for my order to get shipped, this is 3+ week now, unbelievable. The most frustrating part is they don't care, and shoots you away when you call with false promises of finding out what the problem is. Incredibly frustrated, please be careful purchasing from these guys. They hold onto your money and doesn't make an effort to ship, and they don't even have the courtesy of informing you about delays or problems. You will just sit there and wait wondering where your order is.

Stay away from these guys, simply incompetent shipping system and customer service.

I purchased a washing machine and clothes dryer from SearsOutlet/American Freight in Kansas City MO. My prior experiences with Sears has always been 100% positive. This was my first "outlet store" purchase and it was a MAJOR mistake. The dryer, which we have used 3 or 4 times seems to work just fine. The washer - a Kenmore - is very noisy, bangs and knocks and then stops during the spin cycle about 50% of the time we use it. The screen displays an out of balance message. SearsOutlet/American Freight will quickly inform you that you cannot receive a refund of your money. I called Sears home services and have been on hold for what seems like more than 60 minutes. Recorded message directs me to "searshomeservices.com/chat" I did that. There I was automatically transferred to another site where for $5.00 I could pay for advice. I did that (foolish I know) and was told that in 7 days I would be billed something like $40.00 per month for this service. I really hate to say this because I have held Sears in such high regard for so many years but I think it is time to let Sears go. Stay AWAY from the outlet store/American freight. No service, NO refunds!

Paid a ridiculous $250 to have a microwave shipped. Arrived in an open top box with almost no packing. Once I posted a poor review after repeated no responses from customer service, the store manager responded publicly with her email address and claiming to want to help with the situation. It is a sham and all for show. She did not respond to repeated emails and a hard copy letter. Stay away from these guys. They are the worst!

They told me there is at least a year warranty which in fact totally lies!
The electric oven brand "whirlpool" told me this is a category C product and Whirlpool won't fix it free.
I called searsoutlet many times, they just kicked the ball back and forth in different departments.
The worst company I have dealt with!
They never told me the new product is without manufacturer's warranty when I bought it.
They just cheated me to sell the product. Once there is something wrong, they refused to do anything!

Scam!
How may I get my money back? At least part from them? They are robbers and liars!

Online order for product listed as new from Sears Outlet. I live over a hundred miles from store from which I ordered. I Spoke on phone with store clerk and was reassured no scratches. When it arrived, parts were missing and stainless steel had multiple scratches. I have been spending weeks trying to get replacement parts. I spent too much money to replace this product with something that does not have scratches.

I purchased a refrigerator Sept. 1, I called today 9/12 because I had not been contacted with delivery information. They have no information and need to call the local store, I was on hold for 30 minutes while the rep. Checked and then the phone hung up. I called back the representative said she would help find one that was in stock. She gave me an item number and the dimensions were different than the original one. She insisted it was the same item, I asked if she could contact the store for measurements. The rep. For the store tried to sell me a refrigerator $400 more and said they didn't have the one the original rep. Assured me was in stock. No apology, no nothing. I've wasted 12 days thinking the refrigerator would be delivered and no one had bothered to check its availability prior to running my AMEX. Terrible service/ bait and switch! RUN!