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Scribd

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Germany
1 review
4 helpful votes
Follow Amanda E.
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I once had a subscription, paid for it and cancelled. Unfortunately I gave them my credit card number. When I just accessed the site two years later, my subscription was immediatlely renewed without me even being asked. Now they kept charging me their monthly fee. Saw no other possibility than changing my credit card.

Date of experience: March 15, 2017
Scribd S. Scribd Rep
over a year old

Hi Amanda. I left you a message on 3/15/17 to request more information to look up your account. Please let me know if you still need assistance with your account by email us at help@scribd.com, message me your ticket number and I'll be happy to further assist you. Thanks! -Donni, Scribd Customer Support

Australia
1 review
16 helpful votes
Follow Gayele B.
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Had a quick browse of scribd using a free trial it was of no use to me so i didn't
Sign on. I thought no more of it, only to find a false account had been set up using my name advertising spam Asian dating sites. It's nothing but one big scam.

Date of experience: April 15, 2014
Philippines
1 review
0 helpful votes
Follow Benjamine P.
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I cancelled my membership before my free trial even ended because I was not using it too often. I double-checked and then didn't think about it anymore. I've just found out that they've been charging my cards since then. Not a single email sent to inform me that I was even going to be charged. I have no idea if I will even even get my money back anymore but for the love of god do not get it subscribe unless you are absolutely sure that you will be using it a lot.

Date of experience: September 27, 2020
Scribd S. Scribd Rep
over a year old

Thank you for letting us know, and I am sorry for the trouble here with canceling your account! We can absolutely help review your account and make this right for you. To contact support, please be sure to submit a ticket through this link https://scr.bi/assist and you'll be forwarded to the top of my queue so I can help you ASAP.

Michigan
1 review
0 helpful votes
Follow Jacquelyn M.
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No support at Scribd
September 28, 2020

I want to use this service. I have an account but it keeps saying my payment can't be processed. I've called my bank-- no issues there. Tried to other credit cards, still can't be processed. Contacted Scribd. It has been al lost 2 weeks, have yet to hear back from Scribd support.

Date of experience: September 28, 2020
Scribd S. Scribd Rep
over a year old

Oh no! I am so sorry for the trouble with your payment method and the delay in response! We currently have a major backlog of tickets, which has delayed our response times. However, so we can help you sooner, please update here with your ticket number and we'll use that to respond to you ASAP

GB
1 review
0 helpful votes
Follow Angela W.
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I have been a subscriber for years and always find something new to read or listen to. Scribd has probably saved me thousands of pounds on books over the years and hours waiting for them to turn up in my local library. I like that I can dip into anything I fancy and then wander off onto something else if I don't find it engaging without the clutter and commitment of having to pay for a physical item. It's perfect for someone like me with adhd and a wandering inquisitive mind.

Date of experience: December 15, 2022
Scribd S. Scribd Rep
over a year old

Thanks for your feedback, Angela! We're so happy that you're enjoying your subscription with us. Please let us know if we can be of assistance and we're happy to help. Happy reading! -VG

New York
1 review
3 helpful votes
Follow Ashley G.
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This website has committed fraudulence on hundreds of people. I have had $83.54 stolen from me. THIS IS A SCAM! I urge anyone who is thinking about subscribing to this website, to look away immediately. I hate this because I am a broke, college kid who pays for school independently! I had never even heard of the website until I saw monthly charges on my account! And no, Jerry G, I don't need or want your response. I believe you are the sole creator of this monstrosity and I am very upset by the decisions you have made. How dare you.

Date of experience: February 20, 2020
Scribd S. Scribd Rep
over a year old

Hey Ashley - We apologize for any confusion or frustration here! Just to clarify, Scribd does not "sign up" or "start subscriptions" for our users without their consent. In order for someone to have an active subscription with us, the only way to do so would be for them to sign up when creating an account or restart/renew their membership from their Account Settings page. We'd be more than happy to look into this for you and make things right. If you could please email us at help@scribd.com and provide your support ticket #, we can get you connected with someone who can help with this right away. Thanks!

Canada
1 review
0 helpful votes
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STOLE $130CAD from me
September 16, 2023

I unsubscribed from this service a month after joining to use a single textbook for a university essay I was writing in DECEMBER 2022... NOPE, never mind. Flash forward to SEPTEMBER 2023 and I see a sneaky lil $14.55 on my Scotia app... Check back months and months and I'm being charged again and again for a service I DID NOT USE and UNSUBSCRIBED from. Absolute dog$#!t. How can this company continue to operate with reviews that repeat over and over that people were SCAMMED? Life is hard enough, trying to pay rent, groceries, wifi, phone, etc... already drowning without scam artists taking MY hard earned money. This is such garbage. I hope those who work for this disgusting company get what they deserve. I know I won't get a refund, though I and the others who have complained should. Learn how to run an honest company you DECEITFUL SCUM. Respectfully, I hope it is slow and painful when the time comes :)

Date of experience: September 15, 2023
Scribd S. Scribd Rep
over a year old

Hi Megan, we're truly sorry for any concern this has caused you! It does sound like the charges you've received are linked to an unsuccessful cancelation or potentially a duplicate account in our system - either way, we'd be happy to investigate this to ensure there are no further charges. If you haven't done so already, please create a support ticket using this link: http://bit.ly/social-support-help. After receiving your 7-digit ticket number, please update your review here with that information and we'll have a specialist get back to you as soon as possible. Thank you!

Tennessee
1 review
7 helpful votes
Follow Kim R.
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I was trying to sign up for the free 30-day trial, and there were a few problems when it suddenly went straight to credit card information and then created a fake account that I can't access. I even tried linking it to my facebook, but every time I log in it doesn't show up. Worst of all, my credit card information is now on the account, on the website, I can't access the account, and I am being charged. When I was able to be on the account, I tried everything to stop the membership or change the credit card information, but nothing is working. I have never had a problem with Scribd before, and now its completely $#*!ting on me. I've contacted, or tried, and nothing back. They are literally stealing from me now, and I can't do a single thing about it.

Date of experience: July 8, 2019
Scribd S. Scribd Rep
over a year old

Hey Kim! We're really sorry to hear about this issue. That is very frustrating and absolutely something we can fix for you. It sounds like you've already written into Customer Support at help@scribd.com? Can you please update this review to include your active ticket number? We want to escalate your case and make this right for you asap. Thanks!

Florida
1 review
6 helpful votes
Follow Tania P.
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I was actually so impressed with their digital library and selection of audiobooks that I joined for a year prepaid well before the expiration of a 60 day trial period. I initially quite liked their app, also. Today Scribd removed an audiobook from my library that I was already listening to because I started a second book, which was a short story. Now they tell me that my book will not be available to me again for another ten days. All of the books that I had saved for future reading were removed from my library. Access is not unlimited.

Date of experience: July 25, 2019
Scribd S. Scribd Rep
over a year old

Hi Tania - We apologize for any confusion with your Scribd membership. While some titles may not be immediately available, there will always be something you can read! Please feel free to email us at help@scribd.com with any questions or concerns, our support team is more than happy to assist you. Thanks!

Utah
1 review
7 helpful votes
Follow Jason W.
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Horrible company. I too was continued to be charged a monthly fee after I closed my account. I was ignored repeatedly with my request for refund and confirmation of account closed (I already had email confirmation from representative but that did not stop the charge's). I too had to dispute the charge with my Credit Card company and ultimately get a new card. Thanks for the annoyance of trying to do business with you Scribd.

Date of experience: September 7, 2016
Scribd S. Scribd Rep
over a year old

Hi Jason! I sent you a message on Sitejabber last week and have yet to hear back. I'm happy to assist you with this, but will need to know your account email address, or the ticket # you received when you wrote in about this issue. Thanks! - Zoë, Scribd Customer Support

RU
1 review
4 helpful votes
Follow Dmit D.
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Trial scam
April 21, 2020

Support Request #*******
This website is a fraud. You have to click 10 times to cancel the trial, i thought i cancelled it, but it looks like i didn't click that tiny button at the last page. They will ask you several times if you 'actually' want to cancel your subscription which is scammy as hell.
And scribd support probably doesn't even read requests, so maybe their pr person will see this message.

Date of experience: April 21, 2020
Scribd S. Scribd Rep
over a year old

Hi Dmit, we're sorry for the confusion here. Generally, we do have a set of confirmations to finalize your cancellation with us. If you do not cancel your subscription entirely, then your account remains active. We recommend looking at our support article on how to successfully cancel your subscription located here: https://support.scribd.com/hc/en-us/articles/210134046

With that being said, it looks like one of our specialists was able to assist you with a cancellation and refund. You will not be billed further by us, and your refund will be processed within 3-5 business days. Please don't hesitate to reach out to us again in the future if you need additional assistance. Thanks!

Canada
1 review
0 helpful votes
Follow Bianca T.
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I cancelled my Scribd account two months ago, but I am continually being charged $12.53 every month for the past two months for an account that I don't even use. After reading several reviews of other people experiencing the exact same thing as I am, I am sending another message regarding this issue.
I have bank statements stating that I am being charged. It also says on the scribd website that I am not subscribed to any service and that I don't have a card on file.
I have an order number as well if this is required to receive refunds for the charges.
I would very much appreciate a refund and an explanation as to why I am continually being charged when my account was cancelled so long ago.

Date of experience: July 14, 2020
Scribd S. Scribd Rep
over a year old

Hi Bianca, thank you for bringing this to our attention. We're truly sorry for the cancellation difficulties you experienced. Please submit a ticket through this link https://scr.bi/assist so your request is escalated immediately for assistance. Thank you.

New Hampshire
3 reviews
7 helpful votes
Follow adam o.
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This company kept charging my debit card 7 times, once for $8.99 each month. I only wanted one month of the subscription and have never received any invoices or bills from Scribd regarding the six extra monthly charges. I want a refund for the six months of monthly charges!

Date of experience: September 21, 2017
Scribd S. Scribd Rep
over a year old

Hey Adam. We sent you a message last week for additional information to assist you with the issue you're having with this textbook and your computer. Please email us at help@scribd.com and we'll be able to further assist you. Thank you. -Donni, Scribd Customer Support

Spain
1 review
1 helpful vote
Follow Ricardo M.
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They have charged 2 times my bank account with an ammount of 9.99 each time. I had cancelled my free trial subscription right after I created my account, however, it appeared as if it was on when I went to my account to see what happened.

Ticket number: #*******.

Date of experience: November 19, 2021
Scribd S. Scribd Rep
over a year old

Hi Ricardo! We apologize for any difficulty you experienced. After further review, it looks one of our agents has already reached out to you. If you have any further questions feel free to reach back out to the specialist who is already assisting you to ensure your concerns are answered as quickly as possible. Thanks again, have a wonderful day! - MR

Canada
1 review
2 helpful votes
Follow Laura M.
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I'm still being charged. I have no way of accessing the account to make sure I cancelled my subscription properly because I deleted it! Can't stop the payments which have been coming since July for a service I have never used. I even changed my credit card and I'm still being charged on the new one. Don't know what to do. Ticket #*******. I want a refund for all the charges since July.

Date of experience: December 3, 2018
Scribd S. Scribd Rep
over a year old

Hi Laura - I'm sorry to hear about your unexpected charges. Since your primary account (mcg*****@vid******. Ca) was deleted, you most likely have a second account you created with us that was not cancelled. We'll be happy to issue a refund once we are able to locate the account, so please either update your review with any other emails you may have or send us an email to help@scribd.com so we can track it down. Thank you!

Norway
1 review
1 helpful vote
Follow Jakob G.
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Scam
May 13, 2023

I was lured into their online site to download a pdf. However I tried to cancel multiple times afterwards as I didn't find anything else of value. Close to impossible to cancel, and after months of trying to cancel I'm not yet sure if off the hook. Stay away!

Date of experience: May 13, 2023
Scribd S. Scribd Rep
over a year old

Hello Jakob, Sorry to hear about the difficulty you had canceling your account. I would like to confirm the cancellation and address any questions you may have. Please submit a ticket through this link and your request will be escalated straight to my inbox: bit.ly/social-support-help
Thanks! -LC

Canada
1 review
2 helpful votes
Follow Gautam J.
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1) i do not have any email regarding activation of scribd account
2) If i have membership it should show up in my account (it is not showing up!)
3) I still see last two months charged by scribd on my account.
4) don't know whom to contact. How to generate ticket. No contact number found on website

Ticket Request #*******

Date of experience: July 18, 2018
Scribd S. Scribd Rep
over a year old

Hi Gautam - I've taken over your ticket and sent you an email. It looks like you purchased a subscription with us using an alternate email address and may have forgotten about it. We've refunded your most recent charge and canceled your subscription. If you have any further questions, please reply back to the email that was sent to you. Thank you!

Georgia
1 review
5 helpful votes
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Truly not unlimited
June 29, 2019

I was elated when I saw Scribd reinstated their unlimited program. Their website advertises that they are "truly unlimited". As of June, 2019, it appears that this is not true. After listening to 2 full audiobooks, I started seeing "Available Soon". The initial top books are not available after reading, listening, or just skimming.
Message to Scribd, your advertising is disceptive and dishonest. If you need to raise your price, mention it in your advertising.

Date of experience: June 29, 2019
Scribd S. Scribd Rep
over a year old

Hi Kristina - We apologize for any confusion with your Scribd membership. You'll notice the catalog rotate as you read. While some titles may not be immediately available, there will always be something you can read! Please feel free to email us at help@scribd.com with any questions or concerns, our support team is more than happy to assist you. Thanks!

Idaho
1 review
4 helpful votes
Follow Jolie M.
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Very deceptive. This is not an unlimited service. After you listen to 2 audiobooks during a billing cycle you are cut off. After you are cut off you can see the title and the date it will be available. I researched this and found countless reviews with the same issue. They were told that they "throttle abusers of the system". I am not sure how paying for a service and then trying to use it can be considered abusive. Very disappointed since I prepaid for a year. Will be requesting a refund. Audible may be a little more expensive but they are upfront about their service, offer discounts and you can purchase more books if you'd like. With Scrid you just have ti wait.

Date of experience: January 16, 2019
Scribd S. Scribd Rep
over a year old

Hi Jolie - I'm very sorry to hear about your disappointment with our service and that specific books are temporarily unavailable to you right now. While we cannot guarantee the immediate availability of every title, all titles found using our Explore page should be available right away: https://www.scribd.com/explore Still have questions? Email help@scribd.com - Thanks!

Florida
1 review
0 helpful votes
Follow Marina S.
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Although I cancelled my subscription back in 2020, Scribd continued to charge my credit card for the subscription fees. I have complained again July 2023, their AI responds with the same messages that the account is cancelled. And yes, they charged the amount again for Aug. 2023! I am now taking legal action and report them to the FBI as I am not the only victim. This is their business model!

Date of experience: July 16, 2023
Scribd S. Scribd Rep
over a year old

Hello Marina, I am sorry to hear about your experience! I am happy to help explain the charges and cancel the subscription. Please share your support ticket number or you can submit a new request through this link and your request will be escalated straight to my inbox: bit.ly/social-support-help
Thanks! -LC

Overview

Scribd has a rating of 1.1 stars from 881 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scribd most frequently mention free trial, credit card and customer service. Scribd ranks 188th among Ebook sites.

service
163
value
151
shipping
87
returns
120
quality
141
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