Scotiabank

Scotia has made some terrible mistakes. I called the customer care to block one of my credit cards, that i misplaced by accident. The customer care actually cancelled my debit card, as a result i lost my online access to debit card and other accounts. Grave mistake!

They will randomly decide to hold all of your money without notice for 7 days. I know it says 5 business days but that is actually one week. I've been with Scotia for 5 plus years and always had anything over 1000 held. Last week they decided pit of the blue and without notice to hold everything over 100 dollars. LMAO. 100 bucks to life on for a week. And I deposit 5 grand a month into that account. So no notice remember I said. So I didn't realize my car payment wouldn't go through until it didn't. Both my bank and car lenders charged me nsf fees. Even though the money was in my account. I've never had an issues, no red flags etc to make them change it from 1000 to 100. And they won't return my calls nor will they change it back. WORST BANK. And I'm
Spreading the word. I've already got 4 people to close their accounts and move to TD or RBC. ANYTHING BUT Scotia is good. Say no to Scotia. If you like to actually spend your hard earned money

If zero stars were an option I would put that but its not. Please if you asre with Scotiabank, GTFO! I had been with them since I was a kid and just left in 2024. In the last 5 years (2019 - 2024) I have been scammed, had multiple Visa cards fraudulently impacted and from this, people who had gotten ahold of my credit card number then were able to get into MY bank account and attempt to move TSFA money around! Insanity. I have never recieved any accomidations for any of my troubles over the years in having to go in and deal with all these impacted credit cards and the rest of what follows in the fraud claims. I worry all the time now that people are in my bank account and know my credit card number so I am always checking in on my RBC accounts. Switch to RBC, TD, literally anyone else but Scotiabank. This company is like having a 13 year old control your finances. They have destroyed my credit score which then I had to contact Trns Union and EquaFax to get sorted out. Since then they have been calling me non stop, hanging up the phone when I answer, and saying I have to pay them more money from the fraud charges on the last credit card I had cancelled.
An absolute mess and disaster of a company and a complete joke to call a bank. I feel bad for anyone who has to work there in any department. Sincerely - LDog NADALUTTI

Do not open a account here. They are archaic and have no idea what they are doing. Going into my second week waiting for my pay to be released to me. And if you try to send a email to their complaints department thet block you. We are forced to trust them with our money and get charged fees foe services we are not getting. They are fraudulent thieves.

If i can give a zero star i will give it them.

Branch and the online/call support keeps passing me between them. I think noone can can solve my issue with my mobile banking.

Please stay away from this bank if you dont want to deal with thier costumer service.

I'm so sorry that I cannot give zero or half a star to this business.
Zero or even negative stars to customer care and system taking care of customers.
The mortgage system and managing to increase the interest as per BOC approved
rate is unbelievable in comparison with TD, RBC and BMO.
2% increment in 2 months lol
It's like a bitter joke.

I am an existing customer and when you try to get anything done the people they have answering the phones are completely useless.

This is one of the most incompetent companies i have elver delt with they are even worse than the royal bank

For 20 years I have had the same mail address and residence. Today I tried to get a new debit card, I get cheques and statements at this address but for some reason the girl could not understand that the mail address that for some reason was on my debit card was changed by Canada Post so she would not mail me one. I will take a long ride to my branch on Monday and transfer my money to a different bank. Visa and other debit cards have come to my address for years and years. She locked me out of online banking also.

This bank is notorious in restricting business banking. It is also notorious in delaying wire transfers. I am a business that deals with Cuba. This bank decided to close our account without giving a reason. My assumption is their fear of their masters in the US.

Stolen money multiple times. The bank and service is multiply by zero even federal regulated bank. The staff with authority to override security and automated transaction is simple diverse my money to their investing account and making profit on it. $******* now in inactive account making money someone els. The money was transfer to my broker investing account but never drives. In the same day someone on my web banking page create bill payment to Scotia I trade and simply revered my money there, in inactive and cancelled account that I never have exes to it. Staff was terrible, no one know anything, finally some buddy told me I have to wait 10 to 15 business days to get my money back. Shame on you!

I tried to pull some money from a ATM, the machine did not dispense any money but still deducted the money from my account. I reported the matter and over a month and a half later my money hasn't been returned. If you were pulling the money for an emergency and this happened to you, Scotia Bank would leave you high and dry. They only care about the customers money not the customer. I also have another bank account with a different bank, and this same incident occurred and my money was returned to my account in exactly three working days after reporting the incident to that bank; that shows you the difference in characteristics and customer care of Scotia Bank and other banks.

27-year issue cannot be resolved. Beyond ridiculous. The bank reached out to me and told me it would be worth my while to pay them back fees... and they will not release assets. Do not work with this bank, I warn you. I want to speak to any media or journalist that will listen to warn others about this issue that is happening to others.

I recently contacted Scotia bank regarding my queries and they guided my very well and help to sort all problems. I specially like to thank Miriam mam, she is really a good person as well as a employee. Thank you.

Zero rating for their customer service which is almost non-existent. Their credit cards and mobile app are very unreliable. You just get locked out for no reason. The branch tells you it's not their problem and they ask you to call customer service which you'd have to wait 2-3 hours for. Then you get passed around different departments for 2 more hours only to be told to go to the branch for help. They use third party customer service which you can't understand on the phone. They avoid trying to help you and try to refer everything to their incompetent phone customer service. They don't have any accountability. The WORST customer service in any business I have dealt with in Canada.

I opened a saving account, but I did not get the interest, and their staff told me I will get it later since I just signed up for the account. After a couple of months of the investigation, the investigator, Hannah B, promised she will credit me back the interest and sent me a letter to sign it. She also mentioned I will get my fund back within 5-7 business days. It had been a month now, and she never credit me back the fund, and she just did not reply. Very dishonest and unprofessional banking service.

Ive tried to reach their credit card support and I have to wait over 40 mins reaching close to 2hrs all the time. Such a waste of time. The customer reps are not helpful at all. I was told to activate the card via web since they cant do it on their side. Web was getting errors and now I have to wait over 40 mins again. I will never get another Scotiabank product after I cancel everything from them.

Was on the phone for an hour. Trying to get these nsf charges reversed. Due to unauthorized transaction on my account. The agent and manager did not want to refund the account. Even when i called those merchants it was fraud. Even though i did not authorize it. I still had to pay. The agent kept on telling me it wasnt the banks fault that i got charged the nsf. It wasnt my fault either. But i still had to pay. This bank just ripped me off. For something i did not authorize.

1-long waiting to reach them in the phone
2-Bad customer service, many times i called and explain to solve my problem but the didn't, my problem was i did a balance transfer on the phone one time but they repeated twice, and they didn't fixed their mistake. Now I called my other bank and i solved my problem by my self...
3.I had %0 interest rate for balance transfer and thats why i used but now they are charging me for interest and i called them they said yes you have 0 interest but we charging you for (balance transfer fee interest) but this is first time for me to hear interest on fees.

The web site is not working and the staff in the branches are masters of NOT doing things! Big, slow and lazy type of organizations that you should stay away...