Sanrico

I in the same boat as others here. I bought the drill bit set and the first time I used one the tip broke. Have emailed multiple times and can't get anyone to respond. The drill bits are junk and I think they know it that's why they don't respond and worse it's looking like a scam. I'll never buy from them again.

Ordered a tool was not delivered, the tracking number provided was invalid. Email address for Sanrico was undeliverable. Wish I could have rated at zero stars.
Would never order from them again.

I would like to thank Sanrico for the amazing job they did on the order we placed and also for the outstanding customer service. This is my second time ordering and I received the same top-notch customer service and the products were excellent and we received in a timely manner by the deadline we asked for. I want to thank Ashley for her patience with me, she walked me through the process and made it very easy. I would highly recommend Sanrico!

This is a scam. The rods are worthless. 100%Sh**! Please don't waist your money. No one could possibly give this company a positive review. Don't let the comercial fool you. Even tired using it whit flux.

This is not the first time I have bought from Sanrico and, as always, the customer service is excellent. The quality of the products are excellent too. Good value for money! I would not hesitate in recommending Sanrico

Placed an order two weeks ago, didn't get a confirmation e-mail, sent an e-mail to their customer support they gave me my order number. However, they would not give me the tracking # for the shipment. Sent 4 e-mails, received another one today advising that my shipment was lost and they were resending, but still refuse to give me a tracking number

My update... As others have included their automated response emails from SCAMRICO, I won't again... I already included a picture of their product which disintegrated on 1st use.
The asses hide behind what it turns out is a French company, with numerous "cutouts" making it impossible to get to anyone... Again, another Pinterest advertised company, SCAMRICO, they should be considered the worst of the worst, as they delay and delay and then tell you the time has passed for them to do anything... They truly suck as human beings and as a business.

I paid for the router bits and they never came!
Send me my bits or my money.
How about a phone number that works?! Hello!

This company is stealing your money with a jerky product. I have emailed them 20 times and no response. They do not have a landline or any phone number. Total scam.

I'm a handyman, and adds about tools and hardware appear in my feed all the time. I decided to click on it and check out new tools I may need. The website was easy to navigate and there was a sale. I love sales! But save your money. I bought what I thought was a set, but only one item came. It was advertised as a set and sold as a set. Even the sale receipt says "set" I wrote to Custermer service about the confusion, and I got an automated replay saying that "I'm an important client and they care about Custermer satisfaction, and they will get back to me as soon as they can"... and nothing. A week later, I wrote back again saying I need to process a return and get off the mailing list, and nothing. This company is 100% a scam. Its so easy to make a website now and days to sell bogus items. I felt duped. I wanted too support other business instead of going to Home Depot or Ace, but save your money and buy your tools on Amazon for the same price. At least they have have a return policy and a process to go through. They have No Custermer service, the stuff I bought looked cheap. The only thing that looked good was their website, don't let that fool you. If I could put negative stars, I would. I still get email from them after I have told them twice I wanted to get off their mailing list.

Sanrico's customer service is non-responsive, you can't contact them!

I got a defect delivery but can't return it.
10 emails to their customer support - no reply.

The plans were lousy. Didn't give enough actual info but lots of worthless info and diagrams. Gives an idea but not enough specifics

These bits honestly are the best drill bits I've ever used! These bits are exactly as in the description. Very sharp and produced great work. Very happy with this purchase. Thank you!

Sanrico is a total scam of a company selling cheap garbage made in china. The tools and items they sell wouldn't even qualify as toys. I bought the drill bits they rave about that they show drilling into railway ties like butter. As soon as they arrived I tried drilling a 1/4 inch whole in a 1/8 thick piece of metal (never mind a railway tie) and the tip of the drill bit just popped off like a cheap toy. Like it had been glued on. Absolute junk. Then I called to complain and James from customer service said he understood, and would get back to me to resolve the issue within the next business day. Two months later he hasn't responded to my dozen emails or calls. Now, when Pay Pal got involved, they surfaced again and they want me to mail the items back to a company in France called eKomerco at a cost of more than I paid for the drill bits. They know that's not going to happen so they get to keep my money and I have to keep their garbage drill bits. Save your money and aggravation, don't trust Sanrico or eKomerco. They are Scammers selling junk tools on the internet.

I have ordered several items from Sanrico over the past 6 months. I have found their customer communication to be outstanding and the quality of the items to be very good. Highly recommended!

Item received was as stated in add works very well! Ideal on soft and hard wood. I would have preferred it bigger but it is like described.