Sally Beauty

I made a purchase and due to items being out of stock it says my order couldn't be processed, then I get a message from my bank saying a purchase was made with the amount. I check my bank and the money is now pending and unavailable, this has happened to me before ordering online with another company but it's such an inconvenience now I have to wait 5-7 days to get my money back.

Be Aware, can't use a credit card to place an on-line order with Sally's! I tried to use a Gift Card + Credit Card online, then tried two, long waits for customer service by phone, and still, no luck as the 1st agent could not help me complete order, after waiting almost an hour on the phone. Then I tried calling back. Another 45-minute wait and a second agent could not help complete my order. Then my girlfriend got involved and found a workaround by using a different payment approach. As a first-time non-professional consumer, I can never trust Sally's sucky online OR phone ordering system. How will Sally's stay in business while shops are closed during the corona epidemic? Not with my business, I'm sorry to say!

Bought a pair of clippers and discovered they were used. Tried to exchange it at the store and they told me that policy won't allow me to return this because it was used, even though that's how I got it. If you're thinking about buying any clippers/ trimmers, do yourself a favor, don't get them at Sally's. If you somehow get a defect and/ or used item they won't provide you with any customer service, tell you take it up with the manufacturer and burn you. In other words they'll rob you. You're better off buying them online from the manufacturer since they'll direct you to them anyway. DON'T SHOP AT SALLY'S

I've had terrible experiences every time I order online but my closest Sally's is almost an hour away so it's not convenient to keep going there. I went to order hair dye, a hair filler, and developer and placed my order, no more than 10 minutes after I placed my order I instantly realized I placed the wrong wella hair color in the cart so I emailed and asked if I could either cancel my order or change the color and got a response 20 minutes later saying they cannot make any changes or cancel my order and only have a 30 minute window to do so? A large company should be able to cancel anybody's order especially 10 minutes after I placed it. They said I could refuse delivery and maybe that would refund my money? But with covid and everything that would be over two weeks away. Very disappointed with Sally's customer service

I want to thank jazmine for her recommendations for this product. I was having so much difficulties with my daughters hair and now I'm extremely happy with her hair now. It loosened up her curls a lot.

I ordered a nail file system on Oct 2021 for 159.00 and they sent it to another location, I still have not gotten the product but paid my charge card for sally's. I called customer service three time and two times they hung up on me, third time she couldn't even speak English and they will file complaint with UPS. Well still no product. I got credited on 151.65 on my instore card, instead of full price that I paid of 159.00 plus tax and shipping, which I have decided that they lost a customer.

The employee that was on the clock was very rude. All she wanted to do was stay on her phone. When I asked a question about where something was she pointed and said on the wall. I have been using this store for years but will not be going back. I used store #3572 1676 Montclair Rd. Ste100 Birmingham, Al. *******.

Britney at this location is a racist. She also doesnt greet visitors. She likes to insult customers and tell them their hair looks like $#*!. Her opinion is ultimately the only one that matters. Also if you dont agree with her she will get physically violent with you. BRITNEY sucks and will get fired. I reported her to not only the manager but the regional manager. I am about to escalate my complaint to the USA regional manager. This review is specific for the store on highway K in Ofallon MO.

I order online a blue a purple and a mint green... what I got was a purple bottle with pink/ red color that smelt like strawberries not grape! My hair was turned red pink! Then I tried to add blues and greens to try my best to fix the rest as best as I could. The mint green would not even take to my completely silver blonde hair nothing at all! I spent 50 dollars to have my hair completely destroyed. Do not ever purchase online from sallys beauty!

The discount digits that was given to me was invalid. I contacted customer service to give me a 15% discount for my order. I was told that a discount cannot be applied after I put the purchase through. Sally's support customer service ought to give me a discount especially for the trouble I had trying to put in an invalid code.
Poor customer service. Don't purchase online orders!

I attempted to contact the store in Parsippany to find out if they had an item in stock. The phone either rings away - with no one answering - or it rings once and then switches to a busy signal, making it impossible to talk to anyone there. I called another Sally's and was informed that the one in Parsippany is closing. This is not the first time I have been disappointed by the Parsipanny location.

I made the mistake of placing a couple of orders recently via sallybeauty.com. At the time, I qualified for free 2 day shipping. Orders were placed on a Tuesday. Three separate for different reasons, the first two did not even ship until late Friday. I won't receive them until Monday. Nothing on their website says that orders are subject to processing time, in addition to the shipping time. In addition, my last order didn't even process or show that it was going to ship until late Friday night. It now says that my order will not arrive until Thursday, more than a week will have passed since I placed the order. I placed all with in 20 minutes of each other, so it was not like I placed the first in the morning and the last late at night. Unfortunately, my local store did not have some of the products I needed in stock, which is why I had to resort to the online option. I won't purchase from them online, again.

Very bad lady works there, very rude and inconsiderate of Customer Service. She should not work! Their! She doesn't want to listen to the customer and very pushy that she is right! And customer is wrong!
She should fired!

I've been purchasing this item for many many years. However the last few times I've went to Sally's it's not in stock. So I decided to check online. I was floored to learn that this same item that is $10.99@ Sally's instore is $19.79 online. Yeah I bet I pay that. Never ever. I urge anyone and everyone to steer clear of Sallybeauty.com. You will want to Thank Me for offering my advice.

Sally in Miramichi has got to be the worst! The manager and most of the staff are so rude and show zero customer service. There is only one lady that I will ever purchase from there, if I decide to go back. I buy a lot from there and bring a lot of people in there. I'd rather drive two hours to go the Moncton store because of how ignorant they are there. The manager especially. They're not hair stylists, they have no clue what they are saying most of the time. I took a stylist in and they were so insulting to them. They ended up walking away and chatting quietly in the back room, we all know what and who they were talking about too! I wish I could video the service I get in there! It didn't happen just once either, it happens EVERY time I go there. It could be jealousy, I'm not sure, but no matter what, there is no excuse for poor customer service! Especially management!

I purchase 13 of the same item Jamaican castor oil with water with a buy one get one free and a 30% off coupon and Sally Beauty Company online said that my product was damaged and and would not issue me the same product for the same price. Basically they lied and said my product was damaged but it was really because of the coupon code I save 20 bucks and I a x customer care representative can't see honor it and she said no and gave me some fugazi story. I feel like it was very disrespectful as a company to not honor to a loyal customer