There is nothing negative about any of my purchases from Sailrite. I am on my 4th dodger that I build for friends using their video. Product support is outstanding. You know you are getting the best products at a good price and the inventory must be huge because never have to wait.
Products are great quality, and arrive very quickly, and are fairly priced. Just getting started with my upholstery shop which is almost a year old, looking forward to buying lots more parts and items from sale right, and even hoping to get one of your fabricator machines in the near future
Sailrite is THE place to shop for sewing supplies, fabrics, and kits for all the projects around your boat. Comprehensive selection, high quality products, quick & accurate shipping, plus advice & how-to videos - they've got it together!
Received my order in a very timely manner. I was looking on line for instructions on the construction of a french mattress style cushion, for a banquette my Husband built for our kitchen. Loved the look, but had no clue how to start. That is when I came across the Sailrite site. I am so glad I did. They show exactly, with step by step directions, how to make these lovely cushions, including a genius way to make stuffing them so much easier. Thank you Sailrite! I feel confident I can do this, and they will look great. Ready to open package up, and get started this weekend.
Sailrite's website is so easy to use and has so much great information, not only on products but also all of the how-to videos and guides. Their customer service is the best, too! Very responsive, professional and instructive. I have now purchased 2 sewing machines and made major projects for 3 boats. I never would have been able to tackle half of them without Sailrite!
My order was shipped complete on same day. Goods arrived well packaged and in perfect order. Unfortunately, I had to ship and pickup at a border location in NY state because rates for shipping to Canada are excessive.
Was about to order fabric from Sailrite but decided to give them a call in advance to make sure my fabric was sent rolled and not folded. I needed to order 2 yards and they assured me that anything over a yard would be rolled. Well, I received my fabric folded in a 12x14 plastic envelope. Reached out to customer service to replace the fabric and their solution was to refund the shipping cost and for me to work out the folds on my own with a wet cloth and iron. I even sent pictures on what I was using the material for and why it was important it not be creased. Not the product I intended to get. They should honor their word by replacing it shipped rolled as I was told in the first place.
The basting tape worked great sticking to the fabric, but when sewing the zipper in place, my needle kept getting gunked up with the glue. I would have to stop multiple times and clean my needle with a solvent.
So happy I found these. The aluminum ones at Amazon are so flimsy but these really hold up well through daily wearing. I wish they were a little wider for people with flatter noses, though. I just placed my second order!
Sailrite has a wide selection of all materials I need for canvas and seating repairs/rebuild/creation for my boat. Competitive prices, great customer service, fast delivery and excellent project videos.
I was very sad and a bit perturbed to have the zipper pull for the main zip on my much beloved, lightly worn and expensive to replace Gore-Tex jacket crumble in my hand a couple of months ago, just before the winter rain really started coming down here in the Bay Area. I looked at sending the jacket back to the manufacturer for repair under warranty but it would have meant being without it potentially for weeks when I needed it most. In searching Google for some kind of temporary hack, I found you (thanks Patagonia!) and could hardly believe, on visiting your site and watching a how-to video, that the perfect repair could be done in just a few minutes for a couple of bucks. I ordered 2 extra zipper pulls (exact replacement of the original) just to be prepared for future mishaps, and after speedy delivery and about 5 minutes of my time, my jacket is like new again. Thank you, Sailrite!
Web site is easy to use, a wide variety of fabrics, fasteners, hardware, tools and even sewing machines are available. Shipping is prompt, prices are very competitive. The "how to" videos explain project steps that help ensure a near-professional grade project.
Was sewing with slippery velvet and kept having the fabric slip while sewing cushions. After ripping apart the cushion 3 times, I tried seam stitch and had it sew perfectly - can't recommend this product enough!
Shipment has been 17 days out with USPS first class mail. Last tracking was almost two weeks ago from 4 hrs away by highway. Nothing since. I have communicated several times with them but it is obviously lost. Bad customer service. Will never do business with the again. I have started a PayPal dispute. I needed the parts and ordered from a different vendor from further away and have already received my parts.
Great company! They ship quickly. Thier products are good quality and affordable prices. I have bought several products from they and have been happy with everything I have purchased. My favorite being the hole punch drill attachment. It cuts perfect holes through 2 layers of nylon webbing in seconds! It cut my production time by 75%.
Very happy customer, I was able to order everything required for my jobs, all from the same place, and have it delivered in under 4 days! The quality of the products is outstanding and I will be sure to shop again for my future marine sewing jobs.
The Twist Lock components and tools arrived quickly. I chose the oversized metal and plastic washers, which are not offered in kit form with the cloth to surface set 5/8" stud, so I had to order everything separately. The Sailrite website is excellent, even stating, "you may also like...", but being new to Sailrite and unfamiliar with turn fastener components, I omitted the associated fastener eyelets. I just ordered them with 2 day shipping, which costs three times the cost of the eyelets! Learned from my error.
I started my upholstery business last June. Since then, I've called Sailrite with questions about their products, and they've been an amazing source of help. They know this products well, and will make sure you get the answers you need! I own the long nose staple gun, which is fantastic quality, and order their supplies regularly. They have a wealth of knowledge about boat and residential upholstery, and share that in their well explained You tube videos. Thank you, Sailrite for what you bring to the industry!
If you happen to make a mistake on your order... forget it. No way to change online or by calling the company.
All I wanted to do was change order, but was told no, had to order twice at $75 extra shipping fee only to see that both orders went out at exactly the same time. You got my money once but why twice... never again and web site looks like such a personal CO.
Hi Brent, I will need the order number(s) to look into this for you but I wanted to clarify our process. We do change and add to orders all the time. But if an order is already in the picked or shipped stage our customer service people cannot make changes to that order since it is already through the warehouse. When this happens and a second order is then placed on the same day it does appear that both shipped at the same time since they will be picked up by the FedEx truck on the same day. So the point in time of not being able to change an order is once it is picked in the warehouse. Prior to that we can alter the order in any number of ways. I hope this makes sense. Best Regards, Matt Grant with Sailrite
Haven't tried my new sewing machine yet. But I know it will work beautifully on canvas.
I have watched the videos and tutorials and they are so helpful. When I have asked a question, it has been answered promptly. Great company! Thank you!
Overview
Sailrite has a rating of 2.9 stars from 433 reviews, indicating that most customers are generally dissatisfied with their purchases. Sailrite ranks 2nd among Sewing sites.
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- Columbia City, IN, United States
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We are sorry to learn that your package has not yet delivered. Our customer service team does their best to work with carriers to determine where and why packages get held up, but sometimes we aren’t able to gather much information due to the carrier’s backlog. Your package has not been determined to be lost, just delayed. We ask our customers to be patient so that any replacement packages don’t suffer a similar fate and further add to the package backlog.