business logo of Ross-Simons

Ross-SimonsReviews 13,304

4.7

From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,382
shipping
50
quality
11,762
This company responds to reviews on average within 2 days

Instant Feedback

61,893 reviews
California
2 reviews
0 helpful votes
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Anklet
July 27, 2022

I chose this product as a birthday gift. It was exactly what I was looking for. I love this product and very happy with the quality

Date of experience: July 26, 2022
New York
2 reviews
0 helpful votes
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Returned merchandise
July 27, 2022

The bracelet would flip - too bad the colors weren't on both sides then I'd have kept it.

Date of experience: July 26, 2022
California
1 review
0 helpful votes
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Easy and Friendly website, Ross-Simon is a constant quality company which is important to me. Always a good selection to choose what I want to buy.
Speedy delivery!

Date of experience: July 26, 2022
New Hampshire
1 review
0 helpful votes
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Great website -- like seeing the earrings on a model

Date of experience: July 26, 2022
Connecticut
1 review
0 helpful votes
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Birthday Gift
July 26, 2022

I received the gift I ordered for our daughter's birthday in perfect condition. Thank you.

Date of experience: July 26, 2022
Texas
1 review
0 helpful votes
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Love y'all!
July 26, 2022

I love all of the products I have received from you. Great products and great service!

Date of experience: July 26, 2022
Virginia
2 reviews
0 helpful votes
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Outstanding
July 26, 2022

Very easy as usual to beautiful products that you show on line

Date of experience: July 26, 2022
California
1 review
0 helpful votes
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Earrings
July 26, 2022

Been looking fr these for a year, have one lost one. Now I have 3, mile. My fav and they are exactly like the ones I bought at Sam's, moe expensive however. But the price of gold? Going up

Date of experience: July 26, 2022
Ohio
1 review
0 helpful votes
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Blue Topaz Ring
July 26, 2022

Quick and easy and my girlfriend absolutely loved it..

Date of experience: July 26, 2022
Illinois
1 review
0 helpful votes
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Bracelet
July 26, 2022

I do love the bracelet but thought it would be a little heavier & sturdier. Hope it doesn't break.

Date of experience: July 26, 2022
Florida
1 review
0 helpful votes
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Disappointment
July 26, 2022
Updated review

I am just returning to shop for the first time is several years. I received the sale catalog and saw a pair of earings in the style I've been wanting. I order immediately. I received the order and to my disappointment what I thought would be a regular size hoop earing turned out to be the size of a huggie. To add insult to injury I must now return it at my expense and pay for insurance! I'll think thrice before ordering again.

Date of experience: July 26, 2022

Very easy, like this style
July 16, 2022
Previous review

Very easy, like this style

Date of experience: July 16, 2022
Virginia
1 review
0 helpful votes
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Beautiful necklace
July 26, 2022

Very quick and simple. The necklace is a gift for my boss. It's beautiful. The package came in quickly.

Date of experience: July 26, 2022
New York
1 review
0 helpful votes
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Beautiful bracelet
July 26, 2022

Again… the best! Fast beautiful I love my new bracelet!

Date of experience: July 26, 2022
Minnesota
1 review
0 helpful votes
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Ginko Necklace
July 26, 2022

The necklace was lovely and as I expected in size and beauty.

Date of experience: July 26, 2022
Michigan
1 review
0 helpful votes
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Love RS
July 26, 2022

I have bought jewelry from RS for years.
It's fashionable good quality jewelry.

Date of experience: July 26, 2022
Ohio
1 review
8 helpful votes
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Terrible Product
August 25, 2022

I ordered the pearl band stretch ring not even a month ago. While in Florida it broke apart. A disgrace. I will never order anything from this company again and will tell my friends not to order. I just threw $50 in the garbage.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 26, 2022
Barbara J. — Ross-Simons Rep
over a year old

We appreciate your feedback. We regret to learn of the issues you have had with the item you have received. As a trusted business for over 70 years we always want our customers to know what they are buying and can trust they will get what they order. We stand behind our jewelry and will work with you towards a resolution. We do offer a 30-day return policy. Please contact us at 1-800-835-0919 and our agent will assist you.

Indiana
1 review
0 helpful votes
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Product
July 26, 2022

Received product as described in the order very satisfied

Date of experience: July 26, 2022
New York
1 review
0 helpful votes
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Purchased as a gift
July 26, 2022

The flatware chest was as advertised and in perfect condition.

Date of experience: July 26, 2022
New Jersey
1 review
0 helpful votes
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Order ID: I7790066
July 26, 2022

I like long drop earrings. This earrings are beautiful and good price.

Date of experience: July 26, 2022
Florida
1 review
0 helpful votes
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Dolly's review
July 26, 2022

Always good very polite and knowledgeable staff. Who are easy to understand!

Date of experience: July 26, 2022