From the business
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
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Ease of website use with catalog received, great options
I talked with customer service and they were helpful in answering my questions!
Easy to order from the web site. Received my order the next day via USPS.
Glad I purchased the bracelet I love the color and it fit perfectly
Great selection of products. I only wish items were clearly defined as solid or hallow I know I would buy more if this was noted
Ordering, and delivery was extremely easy. Thank you
Found in an ad you pushed. Missed by multiple prior searched
The service was quick and product is stunning. Excellent service.
Iam very satisfied with Ross-Simons jewelry. They Never tarnish and I even take showers with them on! Thanks for the beautiful jewelry
I made a simple error: In my order on Saturday, July 16, I sent the delivery to my winter address when I should have sent it to my summer address. Carelessness on my part, as the default address that came up, which I didn't check carefully enough, was the wrong one.
I called Ross immediately. Nothing could be done - the computers were down. Call back later today and we'll fix it.
I called again, same day - same response, call tomorrow
I called again the next day, Sunday, computers down, can't be fixed, already scheduled for shipping, etc.
Shipped, forwarded by agreement with USPS, arrived in our summer address.
My issue: the world has to have an alternative to serve customers in simple situation like this - For example: send email on an online-capable computer (probably YOUR SYSTEM was down, not the entire internet) to shipping to make the simple change on Saturday when they had yet to schedule, etc.) Employees need to be a little creative to solve problems rather than reflexive (it's not my problem, etc.)
Disappointed in your procedures, etc.
Great company great products and services! Expedient shipping and beautiful earrings as well. 10/10 would recommend.
Shopping is easy because the site has sorting and pricing information. The description of the jewelry is accurate. The prices are very competitive. And the estate jewelry is unique.
Great experience, great prices great quality would come back
So far you are handling the return so quickly. Excellent!
Love Ross-Simons…. Have for years! I used to get so excited to get the catalogs in the mail. But the website is easy to use and you still have the same great jewelry!
Second time I've been disappointed with the quality of the jewelry offered by Ross Simons.
It's just plain cheap crap.
I have no problem with shopping on line. My order comes within a few days. On time, good quality merchandise.
I recently purchased a few items that were on clearance that arrived fast, I've never had a bad interaction.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize for your recent experience. We agree that this situation could have been handled better during our recent system outage. We will circle back with our team to advise how to be more proactive in handling these types of concerns.