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Ross-SimonsReviews 13,352

4.7

From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,390
shipping
50
quality
11,812
This company responds to reviews on average within 2 days

Instant Feedback

62,004 reviews
Tennessee
1 review
1 helpful vote
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Half Sizes Needed!
July 27, 2025

Most of the rings I wear are half sizes! The one I just ordered was actually too small, but I had already worn it so it could not be returned.

Date of experience: July 17, 2025
New York
1 review
0 helpful votes
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Gift to me
July 27, 2025

Very easy shopping experience. Website easy to navigate. Thank you.

Date of experience: July 17, 2025
South Carolina
1 review
0 helpful votes
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Return
July 27, 2025

I returned my order but haven't heard back from you. Did you receive it?

Date of experience: July 17, 2025
Connecticut
1 review
0 helpful votes
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Love my 3 purchases!
July 27, 2025

Trusted company and beautiful merchandise! Bracelets arrived beautifully packaged and with a brillance to them.

Date of experience: July 17, 2025
New Hampshire
1 review
0 helpful votes
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Great products and always quality craftmanship
July 27, 2025
Updated review

Awesome ring really comfy and different and pretty I love all your jewelry

Date of experience: July 17, 2025

Love the beauty and quality of all my R& purchases...
July 17, 2025
Previous review

Love the beauty and quality of all my R& purchases over the years!

Date of experience: July 7, 2025
Virginia
1 review
0 helpful votes
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They phone you: Six of one
July 27, 2025

Somehow they have my phone number and phone me to make a sale. Really annoying. I appreciate their catalogs and online ads, as I am unlikely ever to enter a jewelry store, and the selection in jewelry stores is not so great. Their necklaces come with barely-there chains that slide down the drain. They want to sell you insurance rather than make a better product.

Date of experience: July 17, 2025
New York
1 review
0 helpful votes
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ROSS-SIMONS CAN BE COUNTED ON FOR CREATING TIMELESS, TASTEFUL PIECES SUITABLE FOR
ANY OCCASION. PRICES ARE REASONABLE MAKING IT POSSIBLE TO OWN MORE THAN ONE PIECE.

Date of experience: July 17, 2025
Hawaii
1 review
0 helpful votes
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None
July 27, 2025

Item appears to be smaller then the website, not sure if the necklace is not going to fade or turn color.

Date of experience: July 16, 2025
New York
1 review
0 helpful votes
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Received my order very quickly
July 27, 2025

Website and delivery very efficient. Got my jewelery very quick. Also, there is a very large collection to chose from

Date of experience: July 16, 2025
California
1 review
0 helpful votes
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Sent it back already
July 27, 2025

The gold is very light colored. And the beads were not strung smoothly as if the string is too short for the number of beads on it. I sent the bracelet back due to its poor quality. And the weight is super light too. It would be helpful to have the weight listed in the description.

Date of experience: July 16, 2025
Barbara J. — Ross-Simons Rep
4 weeks ago

We regret that you were not pleased with the bracelet. Our Pure collection is designed to be lightweight and dainty, and we always include the gold weight on our pieces in the Product Details section. We see you have sent this back for a refund, and hope you are able to find something else you love.

Pennsylvania
1 review
0 helpful votes
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Ross-Simons experience
July 27, 2025

This is my second piece from them, and both are beautifully crafted, always get many compliments on them.

Date of experience: July 16, 2025
Michigan
1 review
0 helpful votes
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Easy to Navigate
July 27, 2025

The website works well. Filters are accurate. Photos depict product as is, although stones are somewhat enhanced.

Date of experience: July 16, 2025
Oregon
1 review
0 helpful votes
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Jewelry is always lovely and exactly what I expect. I've had some pieces for years and they wear so well. I get many compliments. Very trusted company for beautiful jewelry. Thank you!

Date of experience: July 16, 2025
California
1 review
0 helpful votes
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I was able to shop online looking for a medallion. I got a locket instead, the size of a nickel. It's pretty, but can't see the detail as plainly as I'd hoped.

Date of experience: July 16, 2025
Louisiana
1 review
0 helpful votes
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Lovely items
July 26, 2025
Updated review

The items I received were as advertised, even nicer than expected.

Date of experience: July 16, 2025

Easy to search and find what I wanted
July 16, 2025
Previous review

Easy to search and find what I wanted.

Date of experience: July 6, 2025
Pennsylvania
1 review
0 helpful votes
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Been a customer for many years
July 26, 2025

I have shopped your catalogs since the 1980's, there is something for everyone, customer service is always helpful and the jewelry is among my favorites! Thank you

Date of experience: July 16, 2025
Texas
1 review
0 helpful votes
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Very nice customer service experience
July 26, 2025
Updated review

The customer service girl was very nice and pleasant to speak with, and she was very helpful as well.

Date of experience: July 6, 2025

Thank you!
July 16, 2025
Previous review

Thank you! Perfect

Date of experience: July 6, 2025
Florida
1 review
0 helpful votes
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Beautiful
July 26, 2025
Updated review

Love my pieces but realized I can only wear solid gold jewelry.

Date of experience: July 16, 2025

Excellent beautiful pieces
July 16, 2025
Previous review

Excellent beautiful pieces

Date of experience: July 6, 2025
Pennsylvania
1 review
0 helpful votes
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Great experience overall
July 26, 2025

I'm very pleased with my purchase. It was easy to find what I was looking for, and the photos and description were spot on. I will look to purchase more in the future.

Date of experience: July 16, 2025
Indiana
1 review
0 helpful votes
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I have already completed the return form and sent it back with the 2 items I returned,

Date of experience: July 16, 2025