business logo of Ross-Simons

Ross-SimonsReviews 13,304

4.7

From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,382
shipping
50
quality
11,762
This company responds to reviews on average within 2 days

Instant Feedback

61,893 reviews
North Carolina
1 review
0 helpful votes
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Exactly What I Wanted
July 31, 2025

This bracelet is dainty, but also very strong for everyday wear. I love the sparkle too!

Date of experience: July 21, 2025
California
1 review
0 helpful votes
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I went on line purchased the pearl necklaces and they arrived soon after

Date of experience: July 21, 2025
Texas
1 review
0 helpful votes
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Nice but fragile
July 31, 2025
Updated review

Received the pearl bracelet, it was nice, but it was tangled. No where on the packaging or necklace was the message I added. The bracelet broke 15 min into wearing it. A little disappointing

Date of experience: July 21, 2025

A lot of great jewelry and great shipping accommodations!
July 13, 2025
Previous review

A lot of great jewelry and great shipping accommodations! Will recommend.

Date of experience: July 2, 2025
Wisconsin
1 review
0 helpful votes
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Absolutely Beautiful!
July 31, 2025

I recieved my ring and it is beautiful as was everything else I have ordered thank you for the fast delivery! I will order again

Date of experience: July 21, 2025
Indiana
1 review
0 helpful votes
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Blue topaz ring
July 31, 2025

Always a pleasure shopping at Ross Simons. Love shopping with your store

Date of experience: July 21, 2025
Texas
2 reviews
1 helpful vote
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She Loved It
July 31, 2025

Left her speechless, she was so unbelievably happy and excited

Date of experience: July 21, 2025
Texas
1 review
1 helpful vote
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Absolutely beautiful
July 31, 2025

I never take it off. It is beautiful. I was never a fan of gold but now I'm sold. I'm looking for my next piece!

Date of experience: July 21, 2025
Massachusetts
1 review
0 helpful votes
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Birthday stone
July 31, 2025

The 18 ktgos ruby gold dangly necklace and matching bracelet were lovely. My husband bought it for me for my upcoming Birthday. I had also purchased a silver ring which was too small, however, went to the actual Store to exchange the size and per usual, everyone was very helpful.

Date of experience: July 18, 2025
New York
1 review
0 helpful votes
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Perfect!
July 30, 2025

No complaints... easy to order Reasonable shipping time
I wear it all the time!

Date of experience: June 16, 2025
California
1 review
1 helpful vote
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Good website
July 30, 2025
Updated review

The website is easy to use and photos are accurate. Checkout can be tricky if you don't know how to bypass some of the popups. As with most search engines, it sometimes returns items irrelevant to your search and other times misses something. But it's better than most.

Date of experience: July 20, 2025

Site is easy to use for shopping, but difficult to...
July 20, 2025
Previous review

Site is easy to use for shopping, but difficult to reach checkout - pop up windows need to be bypassed and it isn't clear how to do that. I had to mess around for some time to reach checkout.

Date of experience: July 9, 2025
California
1 review
0 helpful votes
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I love these beautiful turquoise strap earrings. The price was perfect and I received an extra percentage off with a sale that was running at the time. What could be better? Happy all the way around.

Date of experience: July 20, 2025
Texas
1 review
0 helpful votes
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Turquoise earrings
July 30, 2025

Good price and prompt delivery. Came with box and pouch. It's a gift

Date of experience: July 20, 2025
New York
1 review
0 helpful votes
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Beautiful jewelry
July 30, 2025

I am thrilled with my earrings! They are so unique! I love them! Quick shipping!

Date of experience: July 20, 2025
Florida
1 review
0 helpful votes
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Love it!
July 30, 2025
Updated review

Always good quality and fast delivery. Just as expected. Very satisfied,

Date of experience: July 20, 2025

Not as expected and I am returning the item
April 3, 2025
Previous review

The Ross-Simons customer service is fantastic.
I printed my return label and sent the item back easily.

Date of experience: March 24, 2025
Arkansas
1 review
0 helpful votes
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The representative handled my request to return the merchandise efficiently and professionally.

Date of experience: July 20, 2025
Maine
1 review
0 helpful votes
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Review
July 30, 2025

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Date of experience: July 20, 2025
New York
1 review
0 helpful votes
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Ross-Simons is great!
July 30, 2025
Updated review

Simply returned it and got my account refunded, no questions asked. I'm completely satisfied with the process.

Date of experience: July 20, 2025

I have ordered from you many, many times previously
July 18, 2025
Previous review

I have ordered from you many, many times previously. When I attempted to place my order today the check out system would not accept my password. I may have ordered as a guest previously...? Whatever the reason; I had to open a new account to place this order and the process was frustrating 😣

Date of experience: July 8, 2025
South Carolina
1 review
0 helpful votes
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Birthday gift.
July 30, 2025
Updated review

Very good experience. I'll be a repeat customer. Very satisfied.

Date of experience: July 20, 2025

Very friendly experience!
July 20, 2025
Previous review

Very friendly experience!

Date of experience: July 10, 2025
New Jersey
1 review
0 helpful votes
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Unhappy
July 30, 2025
Updated review

The necklace is very beautiful but keeps falling off, at one instant that i wore it and stepped out and saw it hanging on my chest if i didn't noticed it i would have lost it, you guys should do better

Date of experience: July 20, 2025

Shopping was easy and i love that jewelry waiting to...
July 18, 2025
Previous review

Shopping was easy and i love that jewelry waiting to receive it

Date of experience: July 8, 2025
Washington
1 review
0 helpful votes
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Not Happy
July 30, 2025

The necklace is dull and tarnished looking. It doesn't lay flat and it's just not pretty!

Date of experience: July 20, 2025