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Ross-Simons

Overview

Ross-Simons has a rating of 4.7 stars from 11,609 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.

service
1,200
shipping
48
quality
9,999
This company responds to reviews on average within 3 days

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56,361 reviews
+39
How would you rate Ross-Simons?
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Pennsylvania
1 review
0 helpful votes
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Shopping at R-S is EASY
March 11, 2025

Perhaps too easy! Nearly half of all my jewelry is from Ross-Simon. I see something I like either in the catalog or on-line, wait hopefully for it to be on sale and when that comes, I snatch it. Not only a lovely piece, but also the thrill of the successful hunt. I also like your instructional pages about the names of different chain links, or how to wear a ring stack etc,

Date of experience: March 1, 2025
Ohio
1 review
0 helpful votes
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Stunning simple earrings
March 22, 2025

The shopping online process is seamless. The earrings are absolutely incredible and so minimalist but very impactful. Thank you for being the only place who had exactly what I was looking for.

Date of experience: March 12, 2025
California
1 review
0 helpful votes
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Not sure
March 24, 2025

The two gold necklaces are what I expected. The silver chain is nice. I purchased it primarily because it's adjustable. However, I'm not sure how to adjust it?

Date of experience: March 14, 2025
Wisconsin
1 review
0 helpful votes
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Lovely
March 16, 2025

The ring is beautiful. Very white sparkling diamonds at a good price. Your checkout is not great! I thought my order went through. I received no notice, so I called. I had to reorder. You need to rearrange your checkout page so buy is more visible to people ordering on their phone.

Date of experience: March 6, 2025
Barbara J. Ross-Simons Rep
2 months ago

Our goal is a smooth checkout experience; we appreciate your persistence in placing your order. We will forward your suggestion regarding checkout on a mobile device to our team. We are glad you love the ring!

South Carolina
1 review
0 helpful votes
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Special night bracelet
December 25, 2024

Web site nice and easy to find what I was looking for….the web site is very nice and easy to look at. I loved browsing at all the nice things. I love my bracelet of the nativity I ordered. I also got one for a dear friend and I think she will love it. It's very well made and just beautiful…

Date of experience: January 2, 2025
Mississippi
1 review
0 helpful votes
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Great product all the way around
January 7, 2025

My shopping experience couldn't have been any easier from beginning to end. My girl absolutely loved this item, it was a perfect fit. It looks gorgeous on her. The price point was just right as well, making this a great, high quality choice for what I paid. It even arrived in a beautiful wrapping a little early too! I most definitely recommend this product and Ross-Simons for all your jewelry needs…they have never let me down over the many years I have been a customer.

Date of experience: December 25, 2024
Pennsylvania
3 reviews
1 helpful vote
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So beautiful!
April 14, 2025

The necklace is very feminine. It is dainty and petite but that's what makes it look even more precious! The diamonds are nice quality and have a lot of sparkle! I'm very pleased with my purchase!

Date of experience: April 3, 2025
Illinois
1 review
0 helpful votes
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Perfect
March 23, 2025

I lost a bracelet like this that my husband gave me so I had to purchase one so he did not find out I lost it. I got my bracelet and it was actually nicer than the original one and seemed stronger. I love it and wear it everyday.

Date of experience: March 13, 2025
New York
1 review
0 helpful votes
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Sparkling delight!
January 5, 2025

I've been a Ross-Simons customer for many years and I am always pleased with their service. This Christmas I brought earrings for my daughter which she loved and I am waiting for a necklace that is on back-order. They are very good with keeping you updated on your orders.

Date of experience: December 26, 2024
Illinois
1 review
0 helpful votes
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Underwhelming Pin.
April 2, 2025

I bought the pin for my wife. As a Mother's Day gift. The pin was much smaller than expected, not a broach size. I will likely return it and choose something else.

Date of experience: March 22, 2025
New Hampshire
1 review
0 helpful votes
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Wish there was a middle length
January 31, 2025
Updated review

I had purchased a different bracelet at 8" which lays too low on my wrist. I ordered this in 7" and it's practically impossible to put on. 😌 I'll keep it and wear it when someone else is home.

Date of experience: January 21, 2025

Cute bracelet but...
December 22, 2024
Previous review

This is a cute bracelet - just as presented in the pictures but it is so tightly strung, it does not lay in a nice circle around my wrist. I have it coiled to try and train it to not be a bangle bracelet.

Date of experience: December 12, 2024
Pennsylvania
1 review
0 helpful votes
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Small
February 21, 2025

I expected it to be bigger stones. Very hard to find size so happy with that. Could get bigger but Just can't spend that kind of money with out seeing item first.

Date of experience: February 10, 2025
Florida
1 review
0 helpful votes
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Diamond has already fallen out
February 16, 2025

Less than a week with this item and the diamond from the pendant has fallen out. Wouldn't recommend.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 19, 2025
Barbara J. Ross-Simons Rep
3 months ago

Thank you for your recent order. When the shipping method is selected in the shopping cart, the estimated delivery date is shown below the shipping method selected. You will also receive a shipping confirmation when the order is shipped via email with a link to the tracking number for the shipment. Private message sent with shipping details.

California
1 review
0 helpful votes
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Cutest little Santa hat necklace!
January 4, 2025

This is such a cute little necklace for Christmas. I love it. The chain has an extender which lets you change the length a bit. The pearl is a nice size and the Santa hat is bright and cute. It looks great and stands out on any solid top background. I'll be sad to take it off after Christmas is over! Lol

Date of experience: December 25, 2024
California
1 review
0 helpful votes
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Gold peace sign with chain
March 23, 2025

I was disappointed with this purchase. Chain is cheap and the clasp so small it's hard to attach and this chain isn't going to last, so thin and fragile for what I paid for this set. $180.00 for cheap jewelry. Won't buy anything else from your company.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 12, 2025
Barbara J. Ross-Simons Rep
2 months ago

We always want our customers to love their jewelry purchases and offer a 30-day money back guarantee. It can be challenging to depict size online and always include the product dimensions in the Product Details section as well as include a photograph to scale of the piece on a model. We hope you will find something else you love. Private message sent.

North Dakota
1 review
0 helpful votes
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Buying jewelry on line
February 10, 2025

Buying jewelry from CANARIA is a waste of money. The products don't last, they break and are cheaply made. I hope that's not true with this bracelet I just bought.

Date of experience: January 31, 2025
Barbara J. Ross-Simons Rep
3 months ago

We offer a range of jewelry to fit all budgets and tastes, and we regret that you were not pleased with some of our pieces. We offer a 30-day money back guarantee on all of our jewelry, should you receive a piece not to your liking.

North Carolina
1 review
0 helpful votes
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So YOU-nique!
March 15, 2025

I LOVE everthing I've bought from this company. I don't want what everyone else has and Ross-Simons delivers with unique designs. One of my favorite places to buy jewelry!

Date of experience: March 5, 2025
Florida
1 review
0 helpful votes
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Blue and white diamond earrings are stunning.
March 20, 2025

My experience was easy to order. Service was great. They let you know when your order has shipped. I got my order quickly, it was packaged well. The necklace chain was wrapped without it getting twisted. I recommend Ross Simmons. I give them 5 stars.

Date of experience: March 9, 2025
Connecticut
1 review
0 helpful votes
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Beautiful CZ band
March 10, 2025

Order and delivery were flawless
Ring is absolutely beautiful, I just did not realize the stones went completely around thus making my pinky and middle finger feel irritated and constricted otherwise a perfect 10 for me!

Date of experience: February 27, 2025
Texas
1 review
1 helpful vote
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Shipped to the wrong address
February 5, 2025

The first email I received from RS, confirmation of order, showed bill to and ship to addresses. The bill to was wrong but the ship to was correct so I didn't worry. The 2nd email, the order has shipped, somehow the ship to address changed to the bill to address which would be wrong. The 3rd email, delivery confirmation, still had the bill to and ship to addresses wrong. I didn't notice this until I couldn't find my package. Luckily the ship to address was a previous address of mine and I was able to get my package from the current inhabitants. I had called RS when I didn't receive my package but before I realized it was shipped to the wrong address. I called RS a second time when I realized the address problem. I don't know why RS didn't use the correct ship to address in my RS profile.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 26, 2025
Barbara J. Ross-Simons Rep
3 months ago

Thank you for the feedback regarding this situation. We have brought it to the attention to the appropriate department so they can investigate. We think it may be a situation between the address on file with us, and the address in your Apple Pay wallet. When placing your order online, always make sure you select that the billing and shipping address are different, and manually enter both addresses, so the addresses don't inadvertently revert. We appreciate your business, and hope you love the ring! Private message sent.