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Ross-Simons

Overview

Ross-Simons has a rating of 4.7 stars from 11,586 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.

service
1,199
shipping
48
quality
9,974
This company responds to reviews on average within 3 days

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56,320 reviews
+39
How would you rate Ross-Simons?
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Florida
1 review
0 helpful votes
Follow Lesley B.
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Easy ordering and very quick shipping.
March 29, 2025

My toe ring was shipped much earlier than expected and arrived in a pouch inside a reasonably solid little jewelery box. Very pleased with the entire experience.

Date of experience: March 19, 2025
Maryland
1 review
0 helpful votes
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Beautiful, Glittery Gems!
March 14, 2025
Updated review

I ordered this necklace because I thought it would look good with sweaters and t-shirts. Well, it absolutely exceeded my expectations. The "stones" are "gems," sapphires to be exact, and they sparkle and shine as light hits them and I move around. The clasp is tight, and the silver wire is strong. I got the shorter length of the two offered, but I might get the longer one and wear them together. Anyway, I'm happy to endorse this product's quality and Ross-Simons' excellent customer service.

Date of experience: March 3, 2025

The website is easy to navigate
June 15, 2024
Previous review

The website is easy to navigate. I got a discount.

Date of experience: June 5, 2024
New York
1 review
0 helpful votes
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Poor quality ruby!
March 22, 2025

I have bought a good amount from Ross Simon. I was brought up in Rhode Island and we only went there.
I returned a ruby and diamond cocktail ring. The main ruby was milky cloudy. I own several other ruby rings from Roth Simon and none had a bad stone. I am hoping the ring I get will be of Roth Simon quality.

Date of experience: March 12, 2025
Washington
1 review
0 helpful votes
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Love my is print bracelet
April 18, 2025

I lost my little miniature schnauzer to pancreatitis in January. Miss him so. The paw print bracelet does help soothe me. I have a new co pup but it isn't the same. Thank you for the engraving!

Date of experience: April 8, 2025
New Jersey
1 review
0 helpful votes
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Post Holiday Sale
January 31, 2025

Purchased 3 pair of earrings and one necklace. Quite pleased with the appearance and style of the jewelry. Two pair of earrings were inside outside design: one a paper clip shape of white topaz and the other a hooo with hinge of multigen stones. The final oair were Valentine's Day theme: a post style of a bee with a Be Mine heart dangling. The necklace matched Valentine's Day earrings.

Date of experience: January 21, 2025
Florida
1 review
0 helpful votes
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Beautiful Bracelet
May 14, 2025
Updated review

This is for my grand daughter. Her 16th birthday is not until December and I thought I better get a head start on gold prices jumping. The bracelet is beautiful, I'm sure she will love it.

Date of experience: May 4, 2025

My Grand Daughter was thrilled with her birthday gift!
December 26, 2024
Previous review

Gold bracelet purchased for 15th birthday gift for my grand daughter. The quality is outstanding and she was thrilled. Price was reasonable, customer service excellent, and I hope I will be able to purchase many more gifts for her in the coming years. Thank you.

Date of experience: December 16, 2024
Michigan
1 review
0 helpful votes
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Disappointed
January 25, 2025

There were two problems with the solitaire diamond necklace I purchased: 1) the spots where the chain attached to the diamond mount were too low causing the diamond to flip to the reverse side; and 2) the spring clasp was faulty, making it possible that the chain might detach and fall off.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 5, 2025
Barbara J. Ross-Simons Rep
4 months ago

We regret that there was an issue with the Diamond Solitaire Necklace, but glad that you were able to secure a return reference number with one of our friendly representatives. Providing quality merchandise and easy online returns is important to us, and we will forward these concerns to the appropriate departments. Private message sent.

Florida
1 review
2 helpful votes
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Excellent Service
May 15, 2025
Updated review

I am a long-standing customer of Ross Simons and always enjoy looking at the catalog for the latest selections. Customer service is great and willing to work with you!

Date of experience: May 5, 2025

Excellent videos and pictures to view the items you...
May 1, 2025
Previous review

Excellent videos and pictures to view the items you are interested in, which allows decision making easier.

Date of experience: April 20, 2025
Florida
1 review
0 helpful votes
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You send a beautiful product with a presentation
January 20, 2025

The CZ Tennis Necklace that I purchased did not fix me properly. It was 16" which was too long for me. I would have been better off with a14". The 16" rolled and the underside would show. I had to return the necklace.

Date of experience: January 10, 2025
Washington
1 review
0 helpful votes
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Good not great
March 17, 2025

Looked way nicer online than in person. Looks a lot bigger and more bold online if that makes sense. Have not given it to my wife yet but my first impression of it wasn't great.

Date of experience: March 7, 2025
Wisconsin
1 review
0 helpful votes
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Beautiful jewelry
February 3, 2025

Excellent customer service, Completely satisfied.
Thank you for working with me and providing outstanding service. Every piece I ordered was beautiful.

Date of experience: January 23, 2025
Florida
1 review
0 helpful votes
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Easy buy not so easy return
January 7, 2025

Was very easy to buy jewelry gift. One of the earing pairs she wanted to return and was an involved process: you have to call customer srv first, complete multiple info fields and put them in right places and then drive to Post Office and mail unless u want to ship without proof

Date of experience: December 28, 2024
Tennessee
1 review
0 helpful votes
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Incredibly dainty
February 20, 2025

This chain is very dainty- which for the price I paid makes sense. I'm having a hard time keeping the toggle closed so that the chain doesn't fall off.

Date of experience: February 10, 2025
New York
1 review
0 helpful votes
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Website ordering difficult.
February 20, 2025

In your catalogues, the silver and gold chains were on one page, pictured next to one another, making it easy to compare and choose. Not so with online ordering

Date of experience: February 10, 2025
California
1 review
1 helpful vote
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Diamond heart pendant
April 2, 2025
Updated review

I bought this diamond heart pendant for my daughter's 40th birthday. It's stunning! The quality is outstanding. I'm sure she will love it as much as I do.

Date of experience: March 23, 2025

Easy and fast
January 8, 2025
Previous review

Easy and fast. Beautiful selection.

Date of experience: December 28, 2024
Minnesota
1 review
0 helpful votes
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Very Nice Website
February 11, 2025

I enjoy shopping at Ross-Simons, and I've gotten a number of things I love. Unfortunately, this ring was not one of them. It looks and feels like cheap costume jewelry.

Date of experience: February 1, 2025
North Dakota
1 review
0 helpful votes
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Wonderful says it all!
December 31, 2024

I ordered a beautiful matching necklace and earrings set as z Christmas present for my wife. The came on time, the date promised with no additional shipping cost. Beautifully boxed, and inside drawstring pouches. Very special!

Date of experience: December 21, 2024
New York
1 review
0 helpful votes
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Lovely earrings
January 13, 2025

I purchased a pair of fresh water pearl earrings in Japan and lost one of them. I was happy to see that you had a similar pair. Purchase was easy and fast. I only wish I could have purchased just one earring rather than a pair. C'est la vie.

Date of experience: January 2, 2025
Tennessee
1 review
0 helpful votes
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Jewelry Doesn't look like the website
March 8, 2025

I'm not too pleased with my purchase. A pair of the earrings doesn't quite look like the website display and the necklace feels cheap. It's my first purchase but doubt I'll buy again.

Date of experience: February 25, 2025
California
1 review
0 helpful votes
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Perfectly made for a feminine lady wanting sparkling diamonds!
May 2, 2025
Updated review

Loved the packaging, the quick shipment with USPS, the exceptional quality of the ring, the availability of affordable options that are beautiful, and the availability of sterling silver rings with diamonds!

Date of experience: April 21, 2025

Great offer and I have always had good experiences...
April 20, 2025
Previous review

Great offer and I have always had good experiences with the ordering process.

Date of experience: April 9, 2025