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RoseFeels Reviews Summary
The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.
This summary is generated by AI, based on text from customer reviews
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Everything was as promised! Great company to do business with.
Overall good experience and I love the pieces that came In.
Everything was smooth. Only complaint I have is that the letters are pretty much gone already.
I ordered two of their picture frames for my mother-in-law and mother that had all of the
Grand children's names written on a tree. The online picture was beautiful and looked like something both of the ladies would really love. What I received was too cheap plastic frames with plastic inserts instead of glass. The copy of the tree with the kids names was also really bad not at all like the picture on their website. I was very disappointed but since The ladies receiving the gift had not seen the original I thought they would think it was fine, unfortunately both of the frames were damaged in shipping. When I reached out to the company they replied back saying they would give me a 20% discount and I could buy my own frames. I explained that was not going to work and that I wanted completely new frames and new plastic films. I should've just returned them for a refund… after a few weeks of emailing back-and-forth and me getting very angry they finally said they would ship out two frames and two new films I asked for two day shipping because I originally paid for two day shipping, they said yes and that was last I heard from them. That was at The beginning of this month and I have not received the replacements…
I had a great experience. There were plenty of styles and designs to choose from.
Website user friendly, reasonable price and great quality. It did take a couple of weeks to get it after ordering.
I was so happy I found a customizable necklace at a discounted price. The necklace I had engraved with names was skewed on two of the sides. I wish the attention to detail was better.
Product is very beautiful and nicely crafted. It was shipped and received in a timely manner.
It was easy to order, product looks way different in actuality
I'm still trying to get refunded on the the item that was shipped to me. It arrived damaged and unrepairable, this is unacceptable!
Over all experience with Rosefeels was great. The necklace was nice but the wording was blurry and could barely read some of the words.
Everything was easy, and I would order a
Here at again.
The necklace was perfectly made and just as described. Thank you
The necklaces for my nieces were beautiful they loved it as a birthday gift
Shipping tracking info wasn't accurate & took longer than expected expected but overall good product.
Very straightforward process and easy user interface.
My daughter ordered gift for her mum, she was very happy with it but delivery did take a while
I purchased a wooden family tree plaque for a 50th wedding anniversary. When it arrived, there was a large ink stain on the very front of the plaque. I sent the company several photos, and after numerous emails back and forth, they refused to replace the plaque or refund my money. I was out $67. This was a terrible experience.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members