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The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.
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I got one for my mother and another for my mother in law and they were both in tears due to the meaning it held. The quality of the item and shipping time was great no complaints at all!
Took a while to ship but I mean it's everything the company promised
The ordering and shipping process was simple and arrived right on time. But the layout of the names could be improved as we wanted our mothers name in the middle with our dad and our(her kids) names connected to her name, hence she's the 1 that holds us together, but even still it was a nice gift and well described.
Easy with PayPal! Hope the bracelet is well made! PayPal is always convenient!
Great product and great customer service. Package was delivered on time and I got exactly what I expected.
The worst experience order this April 20th as a mother day gift never heard a word from these people. Received the item afterwards which defeated the purpose.
I have ordered more than one item which the products were great. Even better than I expected. I just had an issue with the delivery. I had ordered more than one thing and there was confusion about that. I will say after a few back and forth emails, the products were all delivered.
Beautiful mothers day product. My wife was thrilled with the family tree frame. Thanks. Only issue was that delivery was supposed to be before mothers day and arrived the day after mothers day.
I love it! It's a great mother's and Father's Day gift for my parents.
Easy to find what I was looking for. It seemed no different than shopping at amazon
Order was easy to place and pay. I love the bracelet with tiny hearts. I had the names of my furbabies that have crossed the rainbow bridge engraved on each heart. I love my bracelet.
The ounce came out very nice, but I wish I knew the caption on the bottom was case sensitive, would have used all caps instead. I didn't get any sort of tracking info, so I was just hoping it would arrive in time (it did).
Paid extra for expedited delivery but product received a week past designated timepoint. Inquired multiple times but poor response.
It was packaged nicely, protected well. Everything was exactly as it showed when I ordered it. Everything was spelt correctly.
Wife absolutely loves it. Got here the piece that holds us together puzzle.
It's a very pretty ring. I was expecting the names to be a little larger. You can barely even see that there's writing. The stones are pretty but the March one looks like a diamond instead of a light blue. I wish I could have it redone.