Rondevo

Dear Joseph,

Thank you for taking the time to leave your feedback.

Please, kindly note that you can easily browse profiles for free. However, in order to view personal photos or chat with other users, you will need to be a paid member and purchase credits.

You can choose among various packages and try the cheapest ones in order to understand how our project really works. Moreover, all our new users receive an offer of 20 free credits to try out our services upon registration. To continue communicating further on, the system will ask to obtain more credits.

We maintain a high level of customer support, which comes at a certain expense. There are different departments that care about our clients’ privacy and safety, investigate unusual cases to prevent different unexpected situations, and are aimed at providing only real and live communication. We are always at our customers’ service and ready to assist in any situations occurred.

However, we are always glad to offer some free credits to our customers, so please contact us via support@rondevo.com in order to learn the details. Moreover, we have various options to talk for free, so just reach us via email to learn the details.

We would also greatly appreciate it if you decide to review the feedback and rate us higher.
Looking forward to your reply!

Best Regards,
Support Team Rondevo

Dear User,

Thank you for taking the time to give us your feedback.

We value our new users and want you to get off to a good start. When you register, we'll give you 20 credits to get to know our platform. After that, we'll offer you a special deal on your first package at an exclusive price. This limited-time offer allows you to dive deeper into our services with other credits, so you have enough resources to make the most of your first experience.

Dating is at the heart of our platform, but it's not the only purpose. We encourage friendship building, leisure activities and cultural immersion. Recognizing the complexity of human relationships, our users approach the platform with different intentions, resulting in a variety of experiences and outcomes that reflect their personal motivations and desires.

If you have any questions, you can reach us at any time. We'll be happy to help you.

Best Wishes,
Rondevo Customer Support

Dear Grant,

Thank you for sharing your feedback. We take all user concerns very seriously and strive to maintain a transparent and secure platform for all our users. We are sorry to hear about your negative experience and would like to address your concerns.

We are committed to ensuring the authenticity and safety of our community. The profiles of our users are verified according to our Terms and Conditions. We believe in fostering genuine connections and encourage you to contact us if you have any doubts about the legitimacy of your interactions

We appreciate your feedback and encourage you to reach out to us at support@rondevo.com if you have encountered specific issues or would like to provide additional details about your observations. Our team is always ready to assist you and address any concerns or questions you may have.

Thank you for bringing this to our attention. Your feedback is crucial in helping us improve our services.

Best regards,
Rondevo Customer Support

Dear User,

Thank you for your questions.

You need credits to access certain services on our platform, but don't worry, you only pay for the services you actually use. You can choose the services that interest you the most and control your spending.

Every request is carefully handled by our moderation, finance and technical teams, and our customer service is available around the clock. Maintaining this level of quality comes at a cost, which is why we charge for some services.

If you want to manage your expenses efficiently, we offer several options. Get in touch with us at support@mirrorname.com and we'll be happy to help you.

Best Wishes,
Rondevo Customer Support

Dear Rodney,

Thank you for the feedback.

Please be kindly informed that our website is an online-international communication platform where our member’s satisfaction is our primary focus. We review every complaint individually and always strive to resolve any problem in a satisfactory way.

From our end, we do not tolerate such violations as scam or deception. We always do our best to make sure that every user follows the terms of our platform and take measures if we find any signs of violations.

When people make their decisions to initiate a conversation based on the information and pictures in a profile, looks are everything! Therefore, our members sometimes hire professional photographers to have the best pictures on their profiles.
When you make an acquaintance with new people through the Internet, there is always a risk that the person himself pretends to be the one, who you see in the pictures. Thereby, we take a number of preventive steps on our website to settle this question.
We are proud of this, because not all communication platforms take such precautions.

In case a user gives rise to our suspicion, we may take additional steps to verify the profile, such as asking him/her to record an identification video for us. This, of course, makes it much harder for unscrupulous people to create fake accounts.

We carefully consider all complaints received from members of our website. If such complaints allege the dishonesty of a member and breach of our terms, we investigate them. If we notice impersonation and deception, we block and blacklist the member. If representatives of the member appear to be guilty of some things or seem to be suspicious to us, so we apply sanctions to the representatives, which may bring about complete termination and blacklisting.

Be advised that our website is a standalone platform that was created for online communication. We cannot guarantee and do not promise members any specific results from using the platform. All the ladies registered on our platform are mere users with different reasons to communicate with other people.
Every member communicates the way he/she is used to in real life. We cannot and shall not control it and we can not force members to exchange personal contacts. They are here to communicate with other members, to find a pen-friend or even a partner, or for any other purpose they deem fit with our terms and conditions, and they are free to do so.

From our side, we try to provide every member with a positive communication experience at the platform. However, each separate member chooses their own manner of communication as well as whom they want to talk to. We recommend that you discuss everything with the person you are interested in directly to find out if your purposes actually match.

However, if you feel like you’ve encountered any suspicious activity while using our service, we would be more than happy to assist you in such a case.
Kindly contact us via support@rondevo.com

Best regards,
Ronddevo Customer Support

Dear Jeff,

Our platform is a simple and user-friendly tool that helps people all over the world to meet and connect with each other. Our main goal is to bring like-minded people together and help them create meaningful connections. We have no control over the behavior or intentions of the people who use our platform. However, we do provide tools to protect users from potentially harmful behavior: It is possible to report any user with suspicious behavior on the platform, and an investigation is carried out in every case. We also have preventative algorithms that detect potentially harmful activity and content. Violations of the platform's guidelines are punishable by profile blocking.

Best Wishes,
Rondevo Customer Support

Dear Mika,

Thanks for sharing your story! We really appreciate it.

To use some of the services you need to have enough credits, however, you only pay for the services you are provided with and you get to choose the services that are of your interest and control your spendings on those.

We always provide high-quality support services for our members which means that we have to go to certain expenses to maintain the same level of diligence for all our customers.

There are multiple options to reduce your expenses and use the platform in the most efficient way, please contact us via support@rondevo.com and we will be happy to help you.

Best Wishes,
Rondevo Customer Support

Dear Dennis,

Thank you for taking the time to give us your feedback.

As a global communication platform, we serve users from different countries, including Ukraine. Given the difficult circumstances created by the war, many of our members are seeking comfort and connection through our platform during these difficult times.

Meanwhile, you can use the Search option at the top of the list of users, registered with us. By clicking on the “Filters” button, you can sort users by location to find people who match your specific preferences.

If you have specific questions about our service or need help, don't hesitate to contact us at support@rondevo.com. We'll be happy to help you.

Best Wishes,
Rondevo Customer Support

Dear User,

Thank you for taking the time to give us your feedback.

While dating is a central aspect of our platform, we recognize that meaningful connections go beyond romantic relationships. Our community is designed to facilitate diverse interactions, whether it's making friends, exploring shared interests or immersing yourself in other cultures. Each user's journey on our platform is different, reflecting their different motivations and leading to a spectrum of outcomes that enrich their lives in different ways.

We wish you an enjoyable experience on our website.

Best Wishes,
Rondevo Customer Support

Dear User,

Thank you for taking the time to give us your feedback on your experience with us.

It's important to remember that our platform is designed for different communication needs. Each user has their own reasons for using the platform, resulting in different experiences. If you're looking for more interactions, you should expand your network by reaching out to other users who share your interests or likes. Building contacts sometimes requires a little patience and exploration.

Best Wishes,
Rondevo Customer Support

Dear Gustavo,

Thanks for sharing your experience with us!

To ensure uninterrupted communication and get more value for your money, we recommend upgrading to our larger credit packages. This way you can send messages and use our services without having to worry about your credit running out too quickly.

If you have specific questions about our service or need help, don't hesitate to contact us at support@rondevo.com. We'll be happy to help you.

Best Wishes,
Rondevo Customer Support