Reservations.comReviews 2,998

I AGREE WITH ALL THE NEGATIVE REVIEWS. The web site appeared to be the actual hotel reservations page. There was a non-disclosed non-refundable "service fee" of 14.99. The taxes and fees added were $39.82.
On hotels.com or booking.com the room would be the same price as on reservation.com but the taxes and fees for the same room would be $28.80, and there would be no service fee.
So reservations.com scammed me into paying $26.01 more than on another booking site.
DON'T USE THIS SITE!

I thought I was contacting the travelodge Moncton, I asked the operator for a room I was looking at on Wyndham website, the operator said he could do better and continued to talk about slot of nothing. He was hard to understand and kept me on the phone forever. I asked for a confirmation to be emailed, two minutes later a non refundable confirmation was received the hotel was in US $ and service fees which were not mentioned, the room was to be 115 canadian ended up being $120.00 US yet I was told it would be $80.00. Trying to cancel ten minutes later ( of course the runaround) when it was finally resolved, I was told I would receive my money back within 3 days yet there email states 15. Also they helped themselves to 14.99 US without my authorization. Never use and beware of reservations.com.

I put in a hotel name and it took me to the hotel & it looked like the official website. I booked my reservation (weeks away) but the price was very high and, they charged me a fee to book. I immediately realized it was not the official site & called to cancel my reservation. The woman asked why & I told her I was mislead to her website & that their prices were higher. I gave her my confirmation number to cancel and she refused. She just kept asking how many rooms and how many people... I don't think I've ever experienced worse customer service. I hung up and called support. They cancelled my room but when I asked for the service charge refund, they said it was nonrefundable. I asked to report the rude agent & the man said he would put in a investigation report. I will never use them again but they present the exact same home screen as the hotel so check carefully that you are not using them! Higher price than hotel offers and a service fee... This business needs to be SHUT DOWN!

The price they told me was not the price they charged me. I contacted them 4 times over the phone explaining what the issue was. I was promised a refund which I never received. After contacting them again, the gentleman I had spoken with try to lie to me how he didn't promise me a refund. End of the day I was ripped off with about $90.00 for a simple hotel reservation. NEVER ever booking through them again. Horrible assistance and help line.

On-Line Consumer BEWARE! This scam operation poses as an actual hotel reservation desk; which youll find out later when RESERVATIONS.COM., charges your credt card. I had contacted the actual hotel to cancel my room reservations, which were accepted and cancelled. Four days later, RESERVATIONS.COM., charged, and are currently holding, the $377.96, hotel reservation fee; in addition to a RESERVATIONS.COM., Service Charge, of $12.99. For 17 days straight I have been calling the RESERVATION.COM. S Customer Support, which is located in ASIA, requesting that the erroneous charges be removed from my credit card. RESERVATIONS.COM., Headquarters is located in Orlando, Florida, and their Florida operation does NOT have public telephone access. So, contact is absolutely limited to the RESERVATIONS.COM., ASIAN Call Center, and the ASIAN Call Center individuals are only permitted to listen to my request/complaint and to then forward it by email to the RESERVATIONS.COM Headquarters, in Orlando. I have however; received a random email from a Karen and/or Camille; advising that I have WAIT while they RESEARCH the charge(s). Since the hotel has never received payment from RESERVATIONS.COM., for the room reservations, they cannot help with the refund; and, because they actually have no relationship with RESERVATIONS.COM., they cannot provide any assistance. I believe that my last, and only other recourse, is to dispute the charges that were erroneously placed on my charge card by RESERVATIONS.COM., with my credit card company, and to then file a FRAUD Report against RESERVATIONS.COM., with the Orlando Police Department.

Had to stay for an extra night to extend our holiday due to my husband's back-accident. Hotel said to book it through their website which i did. Then when checked if the reservation went through i was told on reception that the money was taken out twice from our account and that if i called Expedia then they would refund the money taken out by mistake. When i called Expedia they said that i was not their booking, it was a third party booking called reservations.com. Called them 3 times the advisors were polite and helpful but still refund. Eventually after being persistent and calling them again they did refund the money but not the $14.99 which if i did not check my account would not even realize was taken out. Imagine the money they making on dublicate bookings and on the $14.99 hidden fee... this is theft.

Miserable company. The date selector is so poorly designed I pick a date 24 hours too soon. I realized it when the 'confirmation' pop-up. I called them literally within a minute to get it fixed as was basically told sorry thanks for your $600 we cant and wont help you. I got steered here and thought I was booking with the Hotel Jerome in Aspen. I will say the Jerome was kind and professional and 'fixed' the reservation for a small upcharge (the cut Reservations.com took) which I thought was totally fair. I will no longer book thru third parties like this.

Signed up from canada for a canadian hotel in a canadian province. When I reserved the room no where except at the very bottom of the page in very small very light gray print stating all prices in USD dollars. My issue is the USD should be right beside the price since there was no reason to scroll all the way to the bottom of the page. Reservation button directly below the total not at the bottom of the page. Second taxes ( hotel clerk indicated they have no additional fees) was 20% not 12% plus 15.00 USD for processing. Third customer service was customer $#*!! Becasue I pointed out the issue it wasnt actually and issue. THIS SITE IS A SCAM AND I WOULD USE BOOKING.COM INSTEAD! $#*! YOU RESERVATIONS.COM