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This what I was told in email from customer service below... the same day I get notice of cancellation from UPS. Here is what UPS sent me this am after I received email saying it was ready to go and they were sorry DO NOT TRUST THEM!... The sender requested a delivery change for this package. / The package will be returned to the sender.
SC, United States 11/14/2014 8:20 A.M. Destination Scan
Dear Shannan,
Thank you for reaching out to us today with your concerns. We do want to help you further. Please know, we truly apologize for your overall experience with us. Rest assured, I have reviewed the details of your order of the silver plated ornament mr + mrs. I do see that when the order was placed, the delivery date selected was 11-14-14. To explain, although some gifts do arrive before the guaranteed delivery date, your gift is still pending shipment for delivery on the date selected.
We're very sorry for any discrepancy regarding the information that you were given. Additionally, we are sorry that that has been such an overall upsetting experience with us.
I do see that the prior representative issued a full refund on your order in the amount of $53.99. Please allow 5-7 business days for this refund to interface with your PayPal Credit payment. Although I do see that your gift is currently pending shipment for delivery tomorrow, I would be more than happy to continue to directly help track the movement of your order and ensure your satisfaction. I will be in the office from 12:30 pm to 9:00 pm, PST to ensure your satisfaction both today and Friday. You may reach me directly at *******486 ext 6085 or speak to any available core customer service specialist who wil continue to directly attend to your concerns. We do want to keep you coming back and we will help make this up to you.
In addition, as we understand that you were inconvenienced by this issue and are sending you the following gift code as our apology.
Your gift code RE7HTEN2ZDR9PW210 for the amount of $15.00 is valid and active through 2015 on today's date 11/13. This gift code can be used over the phone or on any of our six websites: ProFlowers, RedEnvelope, Personal Creations, Shari's Berries, Cherry Moon Farms, or ProPlants. Our gift codes should always be entered in the Special Codes field box on the Review Order page before you check out and confirm the order. Entering the code in a different location may cause your discount not applying to the order properly
If you have already placed your order, please let us know and we can either apply your gift code number to your order or refund you the appropriate amount.
Once again, please accept our apologies. Your satisfaction is our foremost objective, and it is only through your feedback that we learn whether or not we are achieving our goal, so please do not hesitate to contact us with any additional comments or concerns you may have.
To reach us, you may email us at *******@customercare.providecommerce.com or call us toll-free at *******426. We are available Monday through Friday, from 7:00 AM to 6:00 PM Pacific Time.
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The sender requested a delivery change for this package. / The package will be returned to the sender.
Spartanburg, SC, United States 11/14/2014 8:20 A.M. Destination Scan
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HORRIBLE Customer Service.
Absolutely no follow-through with purchases & commitments.
NEVER AGAIN!