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Rainbow

How would you rate Rainbow?
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California
1 review
5 helpful votes
Follow Amber H.
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I read a lot of questionable reviews and was skeptical about ordering from this place... so I placed a small$20/30 order to see how it went. Mind you, I literally live in the middle of nowhere and didn't expect to receive my order. But to my delight not only did I receive my order but it was fantastic! I did pay for expedited shipping and it came 2 days later than it should have but to be fair it was memorial day weekend. I will be placing a larger order with rainbow shops this week for work out gear. I'm plus size and people have no idea of the struggles to find cute clothes for us larger ladies, I'm so excited!

Date of experience: June 4, 2019
District of Columbia
7 reviews
9 helpful votes
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I have been a loyal customer at Rainbow for many years but after my recent purchase, I will NEVER order from them again. I ordered a size 10 shoe and they sent me the wrong size. I'm really irritated. What a waste of money! Their clothes are also very poor quality. I will never ever purchase from Rainbow again. I'm very disappointed.

Date of experience: June 3, 2022
Missouri
1 review
17 helpful votes
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I have over $178 their cart right now, but after reading these reviews, I will not give them a dime. Im deleting my cart and will never shop with them. One thing is I understand you get what you pay for, but theres no excuse for such horrible costumer service. Two of my coworkers told me about this store, I promise you I will get them to change their minds about shopping there too. Lets help spread the word!

Date of experience: January 5, 2018
Kansas
1 review
1 helpful vote
Follow bec l.
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I love this store so much any girl can go there to get clothing and with a good price. One day my mom didnt feel like washing so she had a few cash and took me to rainbow i saw the most cutest high wasted ripped jeans and a orange sure that says my favorite word... what? I know its kinda catchy im telling you and guess what the price was... 43.90 it was really good. You all should go there and if you do please wright a review so everyone will know how good this rainbow store is. LOVE YOU ALL

Date of experience: May 9, 2019
Illinois
1 review
6 helpful votes
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Won't buy
June 15, 2022

Saw a friend ordered a clothing item from Thai company. It did not fit her properly, she wanted to return them. They asked her if she had a friend to give them to because they didn't fit the way they should have. Then went on to say they would refund her $5.00. What a joke this company is. I will never buy from them and I will let anyone who asks me about them, know what happened with my friend. I'm writing this review because that is the worst customer service I have ever seen out of any clothing company. "Don't you have a friend you can give them to"? F%^* off.

Date of experience: June 15, 2022
New Mexico
1 review
4 helpful votes
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The quality is very poor
September 19, 2019

I bought a few outfits from here for my daughter. First time wearing a cute "Fierce" set the shirt ripped. I sewed it up and she tried to wear it again and it ripped in another place. She wore a plaid top next with roll up sleeves. She came home with the sleeves down because the button fell off. While sewing on a new button a different button fell off and all the buttons have loose strings. I'm not sure that top will survive a wash. Then she got two unicorn tops they are better but most the glitter came off in the wash and continues to come off. The jeans so far are holding together but the patches are coming loose. Just pass on this place.

Date of experience: September 19, 2019
Michigan
1 review
4 helpful votes
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Bad quality
September 26, 2021

I used to shop from rainbow because of how close it is to where I live and how cheap it is. I stopped shopping there because the clothing didn't really align with my personal style, and also because how bad the quality is. The clothes would usually start to look like they were in bad condition after a few washes. I don't recommend shopping From rainbow if you plan to wear their clothes long term (for at least 5 years). Speaking of, their clothes are fast fashion which means that they are not sustainable/ made with good quality and not meant to be worn for a long time. I didn't want to buy clothes that I know will end up in waste and being in that constant cycle of buying and giving away. I'll rather buy clothes that will last me a long time and not have to constantly follow the latest trends. In conclusion, rainbow is not the best quality of clothing and they're better options of clothing out there.

Date of experience: September 26, 2021
California
1 review
5 helpful votes
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Jealous employees
June 29, 2022

So I came in here on my birthday, shouldn't have, but I just wanted to treat myself real quick and buy me something small. So I'm shopping, as always, the employees are running their mouths about my body... Ya know, california so use to fake stuff. They've never seen real booty before. I'm shopping for about 20 minutes and the employees down to the guy fixing the light had so much to say about MY body. Weirdos... lol, I just turned around and returned anything I could returned that I bought and just got my money back. Will NOT be returning.

Have a good one. And stop hating.

Date of experience: June 28, 2022
Massachusetts
1 review
10 helpful votes
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No more fitting room
April 29, 2020

I'm super upset by the fact that there is no longer a fitting room available to your honest paying customers! I don't live close by and it is a hassle to return things. Used to love shopping here... no more!

Date of experience: April 29, 2020
Michigan
1 review
1 helpful vote
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I give zero stars I ordered 6 bras all same size the size i normally wear 4 were to big 2 are to small I can't ware not one if them and I can't return them. That's so wrong so basically they just stood 50$ from me its not my fault there sizes are all over the place

Date of experience: March 19, 2019
Georgia
1 review
3 helpful votes
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Return policy
April 24, 2018

I was visiting family 3 hours away and was never informed of the return policy. Most companies will state their policy during the purchase or circle it if it's on the receipt. This store did neither nor was it posted up by the registers. I get back to my home town and need to do a return and was told that in order to get my money back I have to go back to the original store 3 hours away... I WAS LIVID... even after calling the head office, I was told sorry you have to go back to the original store. I had my receipt and it was bought with my card.
So do not buy items for family out of town because you will be screwed and the merchandise will fall apart.

Date of experience: April 24, 2018
Ohio
1 review
1 helpful vote
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Awful.
October 6, 2016

Very unprofessional customer service. I placed an order a week and a half ago never got the confirmation email had to call 3 times to get my order shipped and they were rude mean and nasty I will never buy or order anything from Rainbow again I was so excited for a plus size store that's a horrible but very disappointed on how I was treated because I am not those people who are rude and mean to the customer service people they were rude to me.

Date of experience: October 6, 2016
Colorado
3 reviews
7 helpful votes
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My order was lost or delivered to the wrong address. I called rainbow and the first person I spoke to was nice and told me they would need a week to investigate where my package was. Well a week later I hadn't received any update, so I called them again this time the lady that answer was rude by not even letting me ask my question; if they had found my package?, and just told me "I was getting a refund and for future reference if any other package is lost or not delivered they won't be responsible" and just straight up ended the call. That's just rude.

Now, how am I supposed to order from them again, if they can't guarantee that package is properly tracked. I won't be buying from them anymore.

Yes I did request a tracking of my package through FedEx. They also said to give them a week to try to find it. However, no one ever got me an update.

Date of experience: May 16, 2019
Georgia
1 review
10 helpful votes
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HORRIBLE
July 22, 2017

I will never order from Rainbows ever again. I did 2 day shipping to have a dress for Saturday night and the dress gets here on time but instead of the size I ordered it seems like the dress is a xl. And for a plus size girl that is never ok. So I call and ask about the return policy and my dress was only 7.19 and I was told you don't get shipping back and they charge 6.95 in order to use their label. I will never order from them again.

Date of experience: July 22, 2017
Colorado
1 review
1 helpful vote
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No longer the same
December 13, 2020

I continue to give rainbow a chance when im shopping for clothing online but every time that i do im very disappointed. Styles and design of clothing is terrible. The quality of clothing is not good nor shoes.

Date of experience: December 12, 2020
India
1 review
0 helpful votes
Follow Shwetha R.
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DO NOT RECOMMEND AT ALL!
September 18, 2020

I am very disappointed with Rainbow Fashions. I placed an order for an saree. The wrong saree was delivered and no one bothered to revert to replacement. Such a pathetic and worst experience. Do not recommend to anyone.

Date of experience: September 18, 2020
Maryland
3 reviews
1 helpful vote
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Beyond horrible should be BANNED
September 11, 2023

Should be able to give negative stars! These people are crooks. I made purchase 134. Based on them having a 45 day return policy. I received items, they are too large, and had ordered smallest sizes they carry. They are refusing to let me return these items, first they said return shipping was to expensive. I said I didnt care it was worth it for me to get back what i could of my 134. Next they said " i should GIVE THE PRODUCTS AWAY OR SELL THEM MYSELF AND THEY WOULD GIVE ME 4.00" and said NO, I AM RETURNING ITEMS! They returned with i should sell them and they would give me 5.00! This is UNBELIEVABLE! How can companies get away with doing this? There has to be some way to PREVENT THIS? I have to work almost 10 hours for 134. But i should just GIVE IT AWAY, NO! Help!

Date of experience: September 11, 2023
New Jersey
1 review
3 helpful votes
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I returned 6 items I ordered as the fit was too small. Returned them the same day I received them, Nov. 25,2016. Called today, December 5,2016. I was told they just received the package today. 10 days later. Customer rep was so incredibly rude. Told me to just wait and don't be "impatient " and HUNG UP ON ME. I will NEVER buy from them again.

Date of experience: December 5, 2016
Mississippi
1 review
9 helpful votes
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Poor leadership
October 4, 2019

Visited Rainbow shops in McComb, Ms! Very unprofessional! Not a friendly setting for children they had music playing with vulgar language. One of the associates went to the back and picked up a plate a lunch ate it at the counter amongst customers as if they had no breakroom! Even cut on a tv show on her phone with explicit content. Made a complaint to the manager she seemed as she saw nothing wrong and stood behind them a 100%. I will never shop here again

Date of experience: October 4, 2019
Florida
1 review
2 helpful votes
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Fitting rooms are closed STILL due to COVID@ Rainbow Shoppes Altamonte Mall store in Altamonte Springs Florida. Insane! COVID was 4 years AGO! I left their store & approx. $200.00 in clothing. I did not purchase any clothing that I wasn't allowed to try on!

Date of experience: August 28, 2023

Overview

Rainbow has a rating of 1.5 stars from 169 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Rainbow most frequently mention customer service, return policy and store credit. Rainbow ranks 1903rd among Women's Clothing sites.

service
52
value
41
shipping
36
returns
42
quality
36