QP Jewellers

I used QPJewellers to buy a ring for my wife in September 2011. I'm not great with computers and I was taken through the ordering process by a very helpful young man from the Company. The ring had to arrive by a certain date and I was assured it would arrive in good time, and it did.

My wife is very happy with the sapphire ring and has expressed her fondness of other items from QPJewellers so no doubt I'll be back at Christmas.

Thank you for helping me make my wifes birthday extra special.

John

I ordered a ring as apresent. It arrived whilst I was away and was left on my doorstep until I came home 3 days later. The diamonds and sapphires in the ring were barely visible they were so small. The ring was not accecptable so I did not even take it out of the box.
I returned it 2 days later, had to pay special delivery and was shoked to see a further £16 'restocking' fee had been applied. I would never use them again and would certainly not recommend.

Jewelry is such a personal and inspiring gift. However, as men we do not always have the same taste as our lovers. My wife did not want to kill the mood by telling me she did not like her necklace until the return date was passed. QP was completely unflexable about a return. BETTER KNOW WHAT YOU WANT AND QUICKLY RETURN IT. I WILL NOT SHOP JEWELRY ONLINE AGAIN.

I would just like to say thank you to qpjewellers for making my daughters 21st birthday extra special. I ordered a ruby and diamond pendant which arrived shortly after and looks perfect. My daughter loves the pendant and it looks fantastic on her. I spoke with a nice man from qpjewellers who took my order over the phone and who also assured me that delivery of the pendant would be in time for her birthday. I highly recommend qpjewellery, their services and jewellery items are fantastic.

A few months ago I bought a (what I thought at the time) quality sapphire necklace. Less than a month later and after only a few wears, the sapphire popped out. I emailed QP requesting a return. * assured me he would look into processing a refund once I sent it back to them, so I sent it along with the form clearly stipulating that I wanted a refund. I heard nothing back, so after 3 weeks I requested an update on the situation. * explained that the necklace was being repaired as this was supposedly what it said on the form. Luckily I had filled out the pdf form electronically before printing it and posting it, so I double checked. Once again, it clearly stipulated on the form that I wanted a *refund*. I sent the electronic form to prove that I had requested a refund. * assured me I would receive a refund shortly. 11 days later I had not received a refund but instead received 2 emails from FedEx advising me that I would be getting a delivery from QP to an address I no longer lived at! I had to make an international call to FedEx to tell them to return the package to the sender as there had been a mistake. At this point I tried calling QP several times and they did not once answer their phones. I emailed them instead. That was 5 days ago now and I have finally received a refund - except it is $30 less than what I paid (not to mention the added expenses of tracked postage and an international call). I am not chasing QP any further as I am beyond fed up with this whole fiasco. Save your money, time and sanity and get your jewellery somewhere else.

*Personal information redacted by admin

This is the third time I have used qpjewellers to buy a complete set of amethyst jewellery. My purchase was for an amethyst and diamond ring, amethyst belle necklace and a beautiful bracelet.

Each time I use qpjewellers and I am very satisfied with the high level of service I receive. The items arrive beautifully boxed and usually within one week of ordering (I have items delivered to France). Each time, the jewellery is hallmarked and shipped from UK.

I have no hesitation on recommending qpjewellers and I will surely shop here again in the future.

I spent £395 on a pair of rose gold earrings & a rose gold sapphire pendant & chain. I paid an additional £20 for a heavier chain to carry the pendant. Quoted as being 1.5mm in thickness the "heavier" chain was not fit for purpose. There was no way my wife would risk carrying a £200 pendant on a chain so light & thin she could barely do it up. I believed the chain to be the lighter version but was told "no" when I returned it. A less than understanding & aggressive response was received when I asked for my money back on the chain. Told they were doing me a favour they offered me £30 for the chain. Considering I paid an extra £20 for the chain the original & lighter chain is apparently only worth £10. QP were not prepared to budge on their offering repeating they were doing me a favour.

By now my wife was having trouble with the clasp of her earrings. Yes I should have returned them straight away, yes I didn't want to have anything to do with QP again & YES my wife has lost one of the earrings.

Sub standard quality & terrible customer service - I wont be returning & will be warning friends & family to avoid this company at all costs.