Puritan's Pride

I placed an order on 1/12/16 and immediately called to cancel it (another negative for not having an option to cancel online). They cancelled it and said a refund would be issued. I still have not received my refund as of today 1/27/16. I called previously to inquire and they said a refund would be issued in a few days. To me, this is absolutely horrid compared to all other online shopping sites. I don't have time to have to keep calling in to ask for my refund!

Will NEVER shop here again.

I have placed and replaced and replaced the same order with these people (three times) and they can't seem to get the order out the door. It's now 6-17-2023 and the original order was placed 05-26.

They can't get the order out the door. They can't tell me when or IF it shipped. And Customer Service just feeds me lip service.

I do know they've had some sizeable IT issues with their offshore (spelled INDIA) staff. Having been in IT for a number of years, why, why, why do companies outsource their IT to INDIA? Their Quality of Service is terrible. I worked with one of the largest outsourcers for years and they were terrible. But I digress.

What has happened to Puritan's Pride, I don't know. They are a subsidiery of Nestle Health Science. But the fact they can't get a box out of shipping and they can't advise as to WHEN it will be shipped simply indicates they've lost control of their business.

Over the years, I've bought thousands of $$ from them. Thousands. And long-time customers like me are hard to keep, much less find.

Puritan's has insulated themselves from outside calls. The only people we can talk to are those who are clueless and unable to answer the $50 question: WHEN WILL THE ORDER SHIP? Online order history says it shipped on 6-13. But it didn't, nor did any of the two previous orders. Their system is broken.

Time to find someone else for our long-term nutritional supplements. These folks have managed a solid effort at driving their business into the ground. There is no excuse for the kind of "order fulfillment" execution I've witnessed over the last month. Beyond pathetic.

A couple of days after receiving a PP sale catalog, I sat down to place my order online. Of the six supplements I needed, five were out of stock! Why didn't they beef up their supply of popular items before running a sale? Very disappointed in you, Puritan's Pride.

I have used Puritans Pride to make purchases of vitamins, calcium supplements, turmeric/curcumin, soaps & deodorant. I ordered on 5/21/18 & received my order on 5/23/18. Their delivery is consistently fast & accurate & their prices on buy 1 get 2 free or buy 2 get 4 free can't be beat. Spend $35 and shipping is free to. They allow the use of PayPal for payment as well as credit card. I have never had anything arrive damaged. This company has always been exceptional in every way. I have been using them for years.

Bought some essential oils and oil warmers. Oils were supposed to be buy 1, get 1 free. Every single store I've ever been to during BOGO event and every single site I've ordered from with BOGO deals will subtract the cost of one item when you get one. Here, I ended up paying full price for 12 containers and got another 12 in the mail later. Some items show "out of stock" - but only after you add it to the basket. Shipping was ok.

Same problem as the last person. I ordered 4 days ago, was billed, never received an email confirmation but i have the order # saved. I have emailed every day for the past 4 days asking for a confirmation email with my recent order # and when it will ship and they keep sending me the email confirmation for the order prior to that and saying that it was delivered... but won't send my recent order. These are supplements that are vital to my health. I hate puritan's pride. I've been a loyal customer for years but now they are getting worse and treat me like garbage. Avoid them! They flat out stole my money and won't refund me or send my order. I've emailed them the confirmation # so many times!

If I had written this a year ago, it would have been a rave. But there was a mistake in my order, and instead of fixing it, they just lied. They said they had changed the size of the pill, and that it was still the same product. I pointed out that the catalog still gave the old size pill, and they said they'd fix it for the next catalog.

Except they didn't. There had never been any size change, they just lied about it.

Since the supplement industry is so unregulated, trust is more important than for other products, and I have no more trust in Puritan's Pride.

Updated 8-11-2016: I take magnesium and calcium to prevent night-time leg cramps. While I was taking the Puritan's Pride products, the leg cramps got worse and more frequent. Since I changed to a different provider, I haven't had a single cramp. Same supplement, same dose, totally different outcome.

3 years in a row now Puritan says they signed me up for the rewards program. Then every year they say Nope your not signed up. Very Poor system.