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Punchbowl

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Pennsylvania
1 review
6 helpful votes
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Classic bait and switch
September 4, 2017

You think that you will get a valuable service for free. What you actually get is lured into investing time and energy creating something of importance to you (an invitation to an event) which you find out, at the end, cannot be sent unless you allow tacky ads to be included in the card. The alternative? Pay Punchbowl $85 dollars -- an extortion fee, lest you loose the work you have done and have to start over with another provider. They could explain up front the terms of the agreement and let people decide for themselves if they want the product for the price. That is what an honest company would do.

Date of experience: September 4, 2017
Punchbowl M. Punchbowl Rep
over a year old

We're sorry to hear you feel this way. While you do have the option to upgrade to a paid subscription to unlock all of our membership benefits (such as an ad-free experience), our platform is completely free. We do our best to make this clear. The cost you mentioned was for an annual membership. Monthly plans are also available.

Georgia
2 reviews
0 helpful votes
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SuperbBirthday Invitations
January 26, 2020

My first time experience was great and I'll definitely be back. I was able to decorate and make the Invitations that I wanted at no cost. This is an excellent app for anyone trying to create magic. I'm

Date of experience: January 23, 2020
Canada
1 review
0 helpful votes
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I purchased a membership hoping for a month by month payment plan and did not realize I had signed up for an annual one. When asked to give feed back I mentioned that I was a disgruntled about paying for the full year when I intended to use it just for one occasion. The CEO quickly responded and refunded me the 11 months. I was not even asking for a refund but they gave me one anyway. This is the first time as a customer that an issue communicated in the feed back form was personally addressed by the CEO and so quickly, was very impressed.

Date of experience: February 10, 2022
Illinois
1 review
4 helpful votes
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They'll let you get through making your entire card before the final step, when it asks you make an account. You make an account, and then realize it didn't save your card. So annoyingly, you'll go back to remake your entire card, and then the final step this time will be to start their free trial or buy a subscription package. Great!
I know this is not an uncommon business practice but I've just had enough of it. Only two stars because the site was designed well.
Also, looks like two of the subscription packages don't even remove advertising. You get to pay up and still get to have ads on your card. Wow. And looks like this site requires you to make an account as well, lol. Never had needed to do something out of spite just in spite of something else. Time for tempmail again

Date of experience: June 19, 2022
Punchbowl M. Punchbowl Rep
over a year old

Hello, thanks for reaching out. We're sorry to hear that you ran into some issues. Your card should have saved after you created an account. Can you send us a note at help@punchbowl.com with your account details so we can help troubleshoot this issue you mentioned? We'd like to help! - Danny in Marketing

Delaware
1 review
7 helpful votes
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Bait and Switch
September 27, 2019

I have used Punchbowl for many years to send evites. No more than 1-2 evites a year. I just went in and completed an entire invitation, added emails, sent a test mail, etc. Only after all of that does it come up to tell you that only new members can send an evite for free. Loyal users now have to "subscribe" and pay. Granted, the least expensive option is only $0.99, however you just can't pay that. You have to join with a monthly subscription and then you have to remember to cancel. This stinks! I'm done with Punchbowl. There are too many free options out there without the hassle.

Date of experience: September 26, 2019
Punchbowl M. Punchbowl Rep
over a year old

We hear you and we’re sorry you are upset. From time to time, we experiment with different pricing. We would be happy to upgrade you for FREE. Simply send an email to help@punchbowl.com and you’ll hear back from us within an hour.

New York
1 review
0 helpful votes
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Today is Mother's Day. I really want to send my mom an ecard to show her some love and care during this social distancing and I can't, this system don't let me. I pay almost $50.00 the fist time and I can't use it.

Punchbowl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 10, 2020
Punchbowl M. Punchbowl Rep
over a year old

We're really sorry you didn't have a good experience. We experienced a temporary service interruption on Mother's Day due to unprecedented site traffic. We tried to reach you via direct message to help resolved this. Please email us at help@punchbowl.com and mention you spoke with us here on Sitejabber. We would be happy upgrade your membership for free. We want you to be happy! - Meghan in Marketing

New York
2 reviews
0 helpful votes
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I pay to be a member of Punchbowl and am throughly disgusted that I am unable to customize/personalize my cards. The system is not permitting me to edit my cards to personalize them.

Date of experience: May 30, 2024
Punchbowl M. Punchbowl Rep
11 months ago

Hello! You can personalize all text on cards, change fonts, font colors, add a video, and more! Can you send a note to help@punchbowl.com with your account information so we can help? We would be more than happy to walk you through the personalization options! - Nicole in Marketing

Pennsylvania
1 review
0 helpful votes
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The days of contacting people who haven't RSVP'D because they put their invite to the side and forgot about it are long gone with the Punchbowl app! You can make custom invitations send them out with 1 click and within a no time you can start planning your event as the responses are tracked and people respond as soon as they open the invitation. This is a convenience that anyone who has struggled in trying to organize an event without any idea of how many attendees they need to prepare for has been long overdue. It really leaves no room for excuses to not respond and cuts the stress in half. The future of event planning has arrived and I have nothing but good things to say about it and think you'll feel the same!

Date of experience: October 15, 2019
South Carolina
1 review
0 helpful votes
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I use this company every year for a large event. Their platform helps me make a nice e-invitation and manage the large guest list responses, communicate with guests etc. Their customer service is friendly and quick when asking questions, changing membership types and status etc. Punchbowl packs a punch in a GOOD way! Thank you!

Date of experience: April 26, 2023
Kentucky
1 review
0 helpful votes
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We had to change the date of my daughter's birthday making it sooner than what we had planned. Using punchbowl was a great decision to get out invitations quickly. There were plenty of wonderful design options and the site was very easy to use. They even sent an email giving me an option to send thank you notes. I will definitely use punchbowl again!

Date of experience: November 6, 2019
Wisconsin
1 review
0 helpful votes
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Mission Accomplished
April 23, 2020

The Punchbowl App made organizing my husband's surprise birthday easy. I was able to communicate with guests under the radar. There are user friendly features and fun graphics in the selection of cards. I liked it so much I purchased a membership to send cards during quarantine.

Date of experience: April 23, 2020
Colorado
1 review
0 helpful votes
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Over the Top
July 31, 2021

I wanted to say thank you for creating this service. Your application enabled me to set myself apart from other applicants in my hiring pool. A few months ago, I began being interviewed by Microsoft for several opportunities. It took a few rounds to align me with the proper opportunity; but the distinguishing factor during each round was the fact that I would send a Punchbowl Thank You Card. With your help, I eventually won them over and was offered a role to come aboard a couple of months ago. I really want to say thank you!

Date of experience: July 29, 2021
Colorado
1 review
0 helpful votes
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The software is very user-friendly and allows for a lot of customization and flexibility. I found it a lot more cost competitive compared to Paperless Post (pay-per-invite with coins that you can purchase instead of a monthly or annual subscription); I did not check other software options out there. The thing that really made me come out and review them publicly is their customer service. I had accidentally signed up for annual instead of monthly, and I reached out to them explaining the situation, and they gladly changed my subscription and credited me back! It was so quick and easy, and they were so understanding and lovely!

Date of experience: April 20, 2023
Canada
1 review
1 helpful vote
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I've used Punchbowl for my son's birthday parties and other events over the past few years and the website is wonderful, the electronic cards and invitations are great but more than that, the customer service is spectacular! Help is there when you need it. Real humans with the knowledge and desire to help are quick to respond. I highly recommend Punchbowl.

Date of experience: September 26, 2020
New York
1 review
0 helpful votes
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Excellent Invitation Website
December 10, 2019

Used Punchbowl for a professional event, and loved that all invitations could be sent via text message or email. It was smooth throughout, and kept track of everything. Very simple to use as well. Highly recommend and will keep using.

Date of experience: December 10, 2019
Canada
1 review
0 helpful votes
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Great Party App
February 20, 2020

Easy to use, lots of choice, built in reliability, attractive and deliverable by text or email, Punchbowl comes highly recommended. I was able to send out 50+ invitations and manage the RSVP list quickly and easily. Party-goers, who ranged in age from 25 to 85, had no complaints either. Thanks, Punchbowl, for helping make John's big birthday a success!

Date of experience: February 20, 2020
Michigan
1 review
0 helpful votes
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CONVENIENT AND VERY COOL!
February 5, 2020

Love the fact that you can reach out to people (send birthday invites, in my case) using phone numbers, email, and any other social media, yet, I can regulate all of it from the most convenient place to me (mobile app).

Date of experience: February 5, 2020
Ohio
1 review
0 helpful votes
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Punchbowl has lightening speed response time if you need help. When I send out cards or invites from Punchbowl - I get tons of compliments. Very Affordable. I use this all the time within our small office. We have 19 team members. Great Morale booster for making any day a little less blah - but especially while we are working remotely. Thank You Punchbowl!

Lori

Date of experience: April 22, 2020
California
1 review
7 helpful votes
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Don't use this service
October 12, 2019

Just emailed this to punchbowl.com: "Your product is misleading and a complete fraud. Advertise something for free, client spends time creating then you hold their work captive without sending unless you pay? Forget it and I will tell all my friends. Bye."
So I'm telling you all - don't waste your time with this "free" service.

Date of experience: October 12, 2019
Punchbowl M. Punchbowl Rep
over a year old

Patty - We hear you and we’re sorry you are upset. From time to time we experiment with different user interface and pricing. When you emailed us our customer support team responded minutes later and upgraded your account for free for 3 months. Please send us a note at help@punchbowl.com if you need anything else. We want you to be happy. - Sarah in Marketing

Illinois
1 review
0 helpful votes
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When you are setting up your account, be sure to read the fine print. $7.99/month after the free trial is expired actually means Punchbowl will charge your card the full YEARLY amount of $95.

Date of experience: May 4, 2024
Punchbowl M. Punchbowl Rep
12 months ago

Hello! You saw this charge because you signed up for an annual membership, rather than monthly. For annual memberships, the charge for the full year of membership is issued at the start of the billing period instead of being charged month-to-month. You can also use Punchbowl completely for free-- either through our mobile apps as well as when you start a free trial. You can cancel anytime and we have a 30-day money-back guarantee, no questions asked. Please reach out to help@punchbowl.com if you have any questions. - Nicole in Marketing

Overview

Punchbowl has a rating of 3.7 stars from 878 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Punchbowl most frequently mention birthday party, guest list and customer service. Punchbowl ranks 1st among Event Planning sites.

service
57
value
61
shipping
13
returns
20
quality
55