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PropertyRecord.com

Overview

PropertyRecord.com has a rating of 4.4 stars from 707 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PropertyRecord.com most frequently mention customer service, good information and brian thompson. PropertyRecord.com ranks 7th among Real Estate sites.

service
82
value
86
quality
87
This company responds to reviews on average within 1 day
How would you rate PropertyRecord.com?
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New York
1 review
3 helpful votes
Follow Debra C.
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Over Charged
February 7, 2025

I was given the impression I was paying for one search. However, my credit card was charged monthly at the rate of $20 per month. Not at all happy with that. I've signed onto the website to cancel an account I didn't realize I'd signed up for, and the 'chat bot' says my account is now closed and there will be no further charges. Would have been good to have a refund. Will check back in a month to ensure it has indeed been cancelled. Also, the information I was looking up was pretty basic. Unlikely to use such a service again.

Date of experience: January 28, 2025
Karmen J. PropertyRecord.com Rep
3 months ago

Hi Debra,

Please contact us at support@propertyrecord.com and put ‘Refund’ in the subject line. We will immediately refund your order.

The Support Team

Louisiana
1 review
0 helpful votes
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Fast cancelation
February 20, 2025

Cancelation was fast.
I'm not sure how I subscribed for a monthly charge.
I just need to know what my property was worth but the report was outdated and not usefull at all.
The report still had my property with a home on it. Hurricane Ida took the home away.
I want to sell the property but don't know how much to sell it for.

Date of experience: February 10, 2025
Colorado
1 review
0 helpful votes
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I requested some information on how to remove some inaccurate information in our property records regarding previous residents. The agent was helpful and respectful. Thanks for great customer service.

Date of experience: January 25, 2025
Texas
1 review
0 helpful votes
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Excellent customer service
February 22, 2025

Well this is akward but I try this page for my property record and was a complete and full report what I appreciate it, later I have to reach the customer service for an issue for a unknown charge and the lady was a doll, very well handled.

Date of experience: February 12, 2025
California
1 review
0 helpful votes
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Great customer chat
February 23, 2025

Was requesting to cancel my subscription through chat and was taken care of promptly and easily. Nice customer service. Even provided a confirmation code in minutes.

Date of experience: February 13, 2025
Texas
1 review
0 helpful votes
Follow MARSHA B.
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With hesitation I decided to use Property Record.com to get information about my current home. I was hesitant because I didn't think the information would be enough, especially for $1. But to my surprise, everything I needed was made available and I got more than I had hoped for. I recommend anyone needing tax or market information about their home, to use this site. Definitely made a believer out of me.

Date of experience: April 14, 2022
Karmen J. PropertyRecord.com Rep
over a year old

Hi Marsha,

Thank you for your detailed review and we are happy to hear your satisfaction with our service! It means a lot to us that you took the time to share your thoughts with the rest of our community and us. We hope to serve you again soon.

-
Karmen J
CS Manager
PropertyRecord.com

Florida
1 review
0 helpful votes
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I thought this was a site supported by the local taxing authority but it is apparently a private business. The information shows 3 bedrooms but there are only 2. The third area has no door and can be considered an office or den only.

Date of experience: November 30, 2020
Michigan
1 review
1 helpful vote
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Initially tried to get info about the value of our lake house property, but didn't receive any info until I emailed the service. After giving the necessary info to the service once again, I was told someone, Brian, would be contacting me via email within 15 min. Didn't have time to wait, so received info day later.
Brian was able to find my inquiry and what they had found. Unfortunately, they were unable to tell me any further info on the value of my lake house other than multiplying the assessed value times two. I could do that myself, and had.
So would I use this service again? No. Dss

Date of experience: December 9, 2013
Karmen J. PropertyRecord.com Rep
over a year old

Hello Dianne,

We appreciate your feedback and apologize for the experience you recently had with our website and services. Please feel free to contact me via email at manager@propertyrecord.com if you would like to obtain a refund for the charges you have incurred.

Thank You

Oregon
1 review
1 helpful vote
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Did not get the info I requested. Asked for names of the current owners - the only reason I wanted the report, and after much back-and-forth they didn't have it! That should be easy - a matter of public record (free), but their web site was down for repairs.

Date of experience: December 7, 2013
Karmen J. PropertyRecord.com Rep
over a year old

Hello Cecile,

We appreciate your feedback and apologize for the experience you recently had with our website and services. Please feel free to contact me via email at manager@propertyrecord.com if you would like to obtain a refund for the charges you have incurred.

Thank You

Washington
1 review
5 helpful votes
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It's okay.
April 24, 2022

It's okay if you want basic information. I needed more detailed information. Especially the property lines, measurements, where survey markers are located. Plus it says you can get the report for $1 but then you have to pay for 24 months which adds up to more than $500 over the 24 months.

PropertyRecord.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 23, 2022
Karmen J. PropertyRecord.com Rep
9 months ago

Hello Shelley,

For a full refund please email support@propertyrecord.com or call 1-877-371-8699 anytime. I will ensure you get your money back immediately.

Karmen J
propertyrecord.com

Florida
1 review
0 helpful votes
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Property Record.
November 8, 2023

Very easy access and navigation of site for our first time visiting. Lots of information provided but could not find that our homestead exemption was active. We liked the section showing sex offenders and crime in our area.

Date of experience: November 8, 2023
Karmen J. PropertyRecord.com Rep
over a year old

Hi Darryl,

We’re so grateful that you took the time to share your feedback with us. We'll use this for future improvements. Have a wonderful day!

Karmen J
CS Manager
propertyrecord.com

Michigan
1 review
10 helpful votes
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I don't think your information is up to date. You did not provide what homes are selling for in the sub division. The picture of my house was still in the building process. The pictures of the subdivision are from 2015. We had a 1700 square foot home sell for $400,000.00 There are to many things not up to date with your report.

Date of experience: September 4, 2020
North Carolina
1 review
0 helpful votes
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$20 charge dispute
February 27, 2025

I ordered a report and paid the $1 fee then got a charge for $20. Shirley took care of it and submitted for a refund. She was great! 5 stars for Shirley

Getting an unknown fee charged to me NOT so great!

Date of experience: February 17, 2025
Karmen J. PropertyRecord.com Rep
2 months ago

Hi Andrea,

Please contact us at support@propertyrecord.com and put ‘Refund’ in the subject line. We will immediately refund your order.

The Support Team

Florida
1 review
2 helpful votes
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Refund for charges
February 25, 2025

Very painless, I believe I was like others that did not know of the $20 per month enrollment when searching records for a one time address. I was given a full refund after asking, so I can't really complain - except it should be clearer about the enrollment. Heck, there is even a YouTube video on the issue!

Date of experience: February 14, 2025
Missouri
1 review
0 helpful votes
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Good results, pretty speedy
February 24, 2025

One thing you have to watch out for is that you might be signing up for a monthly subscription. That was vague when I only wanted a single result.

The support was speedy in cancelling the subscription thankfully, would recommend as a service just understand your options when purchasing.

Date of experience: February 14, 2025
California
1 review
0 helpful votes
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NOT what I wanted
February 23, 2025

I just wanted to get know where my property lines are for my home as well as the sewer clean out and water main, but I ended up being charged money for something I could have gotten off from MLS. I was really mad when, a week later, a charge on my bank account was $20. I NEVER signed up for anything other than a property report which was the MLS information. I was NOT happy. I can't afford this. I contacted PropertyRecord.com and chatted with Patrick whom helped my cancel my account and any further charges. Thank you Partick.

Date of experience: February 12, 2025
Karmen J. PropertyRecord.com Rep
2 months ago

Hi Cynthia,

If you haven't received your refund yet, please contact us at support@propertyrecord.com and put ‘Refund’ in the subject line. We will immediately refund your order.

The Support Team

Virginia
1 review
0 helpful votes
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Refund on acct
February 26, 2025

I chatted with Rachel to figure out why I was charged 20. She explained then I asked was there any chance I could get a refund because it was not my intention to get a volume pricing I was only looking up information on my property. She refunded my money. No issue.and I really appreciated it.

Date of experience: February 16, 2025
Karmen J. PropertyRecord.com Rep
2 months ago

Hi Karen,

If you haven't received your refund yet, please contact us at support@propertyrecord.com and put ‘Refund’ in the subject line. We will immediately refund your order.

The Support Team

Utah
1 review
0 helpful votes
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Great Service but beware of hidden fees
February 22, 2025

I got exactly the information I needed but there were apparently some hidden fees. You think you're only paying $8 for the service but small print somewhere must say you're signing up for a package deal because a few days later I was charged $20 as well. I contacted them through their web assistance and they canceled the package instantly. Great customer service! If it weren't for the hidden fees I would've given 5 stars

Date of experience: February 12, 2025
Texas
1 review
0 helpful votes
Follow Yvonne C.
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Property search
February 22, 2025

The search itself and the information received was very useful and easy to obtain. The charge after requesting a one time report is very inconvenient. I paid for one single report and was charged $20. I went into the website and I couldn't find any place to cancel any charges. This needs to be fixed because if it were not for the chat option, I would probably be really upset that the charges couldn't be cancelled. One report ends up costing $20. This is very frustrating.

Date of experience: February 11, 2025
Karmen J. PropertyRecord.com Rep
3 months ago

Hi Yvonne,

Please contact us at support@propertyrecord.com and put ‘Refund’ in the subject line. We will immediately refund your order.

The Support Team

Washington
1 review
0 helpful votes
Follow P P.
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Chat Services
February 27, 2025

Quick response. Asked for cancelation of subscription due to no longer needed. Csa completed in matter of seconds. I wish all company's response was this fast.

Date of experience: February 16, 2025