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From the business
Priority Tire is an online tire distributor. Our company deals with the sale and distribution of new
Tires available for a versatile range of vehicles. We offer online purchases with free FedEx
Delivery, and local pick-ups where available at our warehouses.
Priority Tire offers a wide range of tires available for sale. Our main focus was the distribution of
Passenger vehicle, SUV and light truck tires initially. However, our product line-up was
Expanded to include tires for trailers, ATVs, golf carts, racing and motorcycle, commercial,
Industrial, and farm vehicles. The broader range of tire types ensures that we are able to
Successfully meet the needs of our customers.
PriorityTire Reviews Summary
Priority Tire has established a strong reputation for providing high-quality tires at competitive prices, with many customers expressing satisfaction with the value and speed of delivery. Positive feedback highlights the company's efficient shipping and reliable product quality, fostering loyalty among repeat customers. However, some reviews indicate concerns regarding the condition of tires upon arrival, including issues with damage during shipping that affected usability. Overall, while the company excels in customer service and quick fulfillment, addressing shipping quality could enhance the overall customer experience and mitigate negative sentiments.
This summary is generated by AI, based on text from customer reviews
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Good. Web site a little screwy
Good!
You should give us options on shipping & inform us on how long it will take to receive merchandise ordered
It kept deleting my information as I was trying to order
We received the tires late, then when we got them, although the numbers matched- they didn't have the white walls that were depicted in the image on the website. The whole purpose for picking those tires. When we tried to call-repeatedly- we held for 1/2 hr or longer 2 days in a row- and never got anyone. Finally we emailed. Customer service requested pictures-so I've sent them. After I see their response I'd like another chance to rate customer service. I'm sure it isn't their fault the image had a white wall and the tires we received don't.
I will definitely use this company again to buy my tires...thanks guys
I ordered tires from Priority Tire. The tires arrived in a reasonable amount of time. The tires were as described. Unfortunately I bought another set before they arrived. The return was a no hassle process and customer service was outstanding. I would order tires from Priority Tire again.
1st order so if all goes well will likely be back akll was goodthanks
1
Good price and shooping
Had trouble trying to order with my mobile device so I made my purchase using my desktop pc. Went smooth purchasing this way.
I was told I would get next day delivery. I ordered on Mon. & received them on Thurs. Kate afternoon.
Excellent product, excellent price, excellent shipping time! Thank you!
Great tires! And fast delivery
Excellent service, no problems whatsoever. Will use again and recommend to others.
Here is a brief overview of my experience with Priority Tire: I ordered tires on Aug 25,2020 they arrived 8 days later. I had them installed for $20 each at a local tire shop, at which point the tire shop informed me that the tires were the wrong size. I went back and checked my order and immediately notified Priority Tire that they sent the wrong size tires. A day and a half later I received a response from Priority stating "We apologize for the inconvenience caused, but we shipped out what was ordered". I responded by copying and pasting my order confirmation showing that they did not send the tires that I ordered. Priority responded, apologized, and said that they would send FedEx labels so I could return the tires to them and that once they get the tires back they would send me out the tires I ordered. I thanked them but explained that if I take the tires off without having the tires I ordered I will be without a vehicle until they send the tires that I ordered. The service rep said he would talk to management and get back to me the next day. Four days later I wrote back and said that if I didn't get a response I would just order through another company, return their tires, and get my money back. They responded two days later saying they never heard back from management. I ordered the right tires through Discount Tire and am in the process of returning Priority's tires. Hopefully they at least give me my money back but at this point I expect that to be a struggle just like everything else with this company. All this to say, mistakes happen but the way Priority handled the situation thus far has been a major disappointment. The savings is not worth the hassle.
Fair pricing and easy checkout
Searching and ordering were easy. Keeping track of my order was easy thanks to tracking info sent my way. I wish other businesses were half as good!
Tires are great. Shipping was fast!
Quick delivery good service
Easy website to navigate, great price, would recommend to others.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We do genuinely apologize if the situation transpired like that. We try our best to not send out incorrect Tires and to resolve issues correctly and promptly.
The recent months have been a bit more troublesome than usual due to unexpectedly high volumes of traffic, which is the sole reason for the delays.
The main issue with this specific situation was that the Tires were mounted; if wrong Tires were sent, it is not expected for the Tires to be mounted.
Furthermore, the requested resolution would lead to a situation where we would send out yet more Tires without any guarantee of receiving the original ones back. Regrettably, although PriorityTire tries to act in good faith and deal kindly with our Customers, our good will has been abused many times before, which is why we have the "Item must return first" policy. Exceptions can certainly be made, however you can see why we could for example be skeptical in a situation where the original Tires were already mounted.
All in all, we didn't wish to cause you any hassle and apologize that the wrong Tires were shipped as well as that you didn't get the prompt service you deserved.