Honestly, the clothes from here are cute, the fabric was really soft and I was pretty impressed. However, their customer service is shocking. I received one item in my first package so wrote them online on their website, when the person actually gave me a helpful response the site disconnected me from the chat. Then I moved to Facebook because I needed answers! The person replied to my query, "please don't contact us on two media as it is confusing". This is fair enough but I wouldn't have asked if the original person gave me answers. Eventually, after talking to four people I got somewhere and I said to them thank you for your help, they replied to this with "please don't say thank you it clogs our system" which I just thought was so rude! If i could rate customer service on thier own it would be 0/5

When I didn't receive my refund after a month, I contacted customer service and they ended up refunding me the wrong amount. I was then asked to inconveniently create a PayPal and send the money back with a screenshot. I did that at 9am this morning - sent a screenshot to their "customer service" account on twitter, and since then I've had 7 different representative ask me about the screenshot and then disappear. I literally have had to repeat the entire mishap 7 times only to be responded to by an entirely different person one hour later. It's horrid and I'm not hopeful.

Worst customer service I've ever experienced. My package hasn't even gone out yet, it's still being processed... and I asked to amend the address not even 5 minutes after I placed the order because it was being sent two states away and I have no idea how to get in contact with that house. They refuse to amend The address, saying once I ordered it they can't change a thing, I'm not even asking to cancel! Just asking to fix the address! They told me it was my problem and to contact the house it got sent to. I never write reviews, but what the hell? I just want my clothes! I emailed customer service not even 5 minutes after I placed the order. Insane.

Horrible Horrible company! I ordered and paid for clothing I purchased back in Dec 2022 and as of today April 2023 I have yet to receive anything! I've contacted this vendor several times and no response! I will be seeking legal advice from an attorney as this has to stop!

Part of my order didn't arrive. Thought it was going to be an easy process when they said they'd check CCTV footage of my order being packed. Instead I was basically called a liar and told I wasn't getting a refund or reorder and the decision was final and they wouldn't be revisiting my claim. They've just taken my money and are now ignoring my emails. So disappointed as I've been shopping with them for about 4/5 years with no problems. Now I know I won't ever be again.

Very disappointed. My order was supposed to be with me a few days ago, but I still have no information about it, tried to get in contact with someone but there is no reply to my complaint, while everything has been paid already. Disappointed.

I ordered from Pretty Little Thing once, and it wasn't horrible, but wasn't great either. I didn't have any problems with my specific order, but I do feel like it's cheap quality for the prices they have. Don't buy anything unless it's on sale, as most things usually are. They also seem to price higher just to seem like they have better sales. The item I got fit well, but just seemed a bit overpriced. I can't say I would be confident with the customer service if I did have any issue though.

I have ordered a number of clothes from PLT and I've always been happy with the quality and service. I ordered a dress which arrived yesterday but did not have the required belt attached. I messaged them on fb and received an immediate response by Melody who was efficient and v helpful. She informed me that another dress would be sent straight away and I didn't even need to send the original dress back! Outstanding customer service. V happy with this website.

I order 2 items with this company back in May they shipped an empty package to Fedex and refused to contact FedEx directly to check the status. They first told me they would resolve this matter if I didnt receive my items by June 18 then that date has come and go with no items. I contacted them and now they're saying reach out to them if I dont receive my items by July sometime which will be 2 months... Its ridiculous how they treat there consumers and I would never order anything from them again. The customer service is horrible. Please do not shop with this company you will be very disappointed

It was my first time ordering from this website even though I'm careful when I see bad reviews I still wanted those boots :(( ( still want them but unfortunately I don't think I ever gonna see them or my money!
Short version of this I forgot to change my address on my account and my package was delivered to my old address. I called there but it was too late the carrier already picked it up and send it back.
SINCE that day I've been trying to get in touch to this people to find my package or get me a refund!
NOTHING literally nothing! Every time I contact them there is someone else who answers needs all the informations and details again, doesn't know what to do it's clearly to me that their staff has no idea what to do in this situation.
I've been told someone will contact me someone from the relevant team but they didn't! It's been almost 2 months now since this happened!
Shame on you people!

I ordered a size 8 pair of boots and they came in a size 4… after emailing them trying to sort it out before my event I understood the process would take to long to send back and then re order, so I went ahead and just ordered another pair size 8 again. Just received the second pair today and again they sent me the wrong size, size 6. Very disappointing as now I do not have the boots I wanted for my event. How do they send two wrong sizes, especially after being spoken to about the first wrong size. Get it right for the amount of money I'm paying

The dress I ordered never arrived, and when I asked for a refund they said they would only refund me the cost of the dress and not the cost of shipping. So I paid $10 to receive nothing. Also they do not have a phone number you can call, you have to communicate through social media, which is ridiculous, and every time you respond to their message it's a new person on the other end so the conversation just goes in a loop. Don't waste your money, purchase from a reliable company.

I had ordered clothes from PLT purely because they were GUARANTEED to arrive on or before a certain date. Of course, they didn't and are estimated to come a week later instead. I reached out to them on Facebook and they gave me a refund of the express shipping cost. I asked for a full refund as the items of clothing I bought were for specific events that are happening before the new expected delivery date. I do not intend to wear them on any other occasion also, I have had to buy similar items (that I will only use once) to make up for the order not arriving as advised. They told me to just return it when it arrives, but I refuse to do that as it is an error on their behalf. Very disappointed, would advise anyone not to shop here. Thanks for reading.

If you are looking for Black Friday deals this is not the place. They increase the prices by 50% then give you 50% off when you checkout so that you buy it for the same price which it originally was. Even if you check the rest of their clothes they are all from 70 dollars upwards during thanksgiving week which was not the case a week or two prior.

I'm not really one to write negative reviews however I think this store is so over hyped and an honest review is warranted. I Purchased 4 items in size 6 from the site- one formal dress, one cocktail dress, and two going out shirts. The fit was inconsistent across the board with some items fitting more snugly while others were baggy. That being said- the fit wasn't my main issue with the products. My issue is how cheap everything not only felt but looked. I would normally say "you get what you pay for" but the pricing on the site is what you would expect to pay in the mall so that doesn't really apply. Don't be fooled by the images on the site, the product is simply NEVER going to be worth it. I have learned my lesson: Never trust a store that makes you pay for returns, it shows they don't even believe in their own product.

I bought a black jumpsuit. It stained my whole entire body and I'm currently on day two of trying to scrub it off my skin. I've cleaned the jumpsuit before wearing it as well. I had to throw out a pair of my sheets and a towel because it won't come out. I

I am trying to exchange items, went on the website to print out a label and it is not allowing me to click on the link. Tried to contact them and that feature doesn't work either. Tried to contact them via email and it states that my email cannot go through. They send me the wrong size and now I cant get a hold of them? This is very frustrating considering I almost spent 100 dollars. Never again...