I ordered a pink satin dress and then decided to also get the same dress in another size on a separate order. The fabric is cheap and cut very poorly. Looks nothing like the pictures. They force you to buy a return label in order to return something. There is no other way to create a return in their "Portal". I can easily fit both dresses in one envelope but they will not accept a return unless I pay for another label. I asked the question on FB Messenger but was repeated the instructions you see on the website. NO customer service whatsoever. I should have noticed they had no reviews on their site. I now know why.
Every one would be negative. AVOID this company.

I returned what they sent me, which looked nothing
Like it looked online. They never bothered to return a refund back till I contacted them, and even after I contacted them they wanted to issue me 50 dollars back when the dress I paid for was 65. Absolutely terrible customer service.

Bought a bunch of stuff because they were having a sale a friend told me about... ended up spending a bunch of money and now I'm going to have to spend even more returning over half of it. The quality is extremely poor and the two pairs of pants I got are so long I can fold them under my feet (I got a regular length and I'm 5'7). Do yourselves a favor and spend your money elsewhere for better quality clothing! The pictures show the black and white two pack bralettes, the light wash split hem jeans, and the straight leg split hem trouser.

There clothes are nice and affordable. But they charge 10$ to return any items that don't fit or you don't like. This can be a problem if I bought something for 7$ and have to pay 10$ to return. Next problem is the money doesn't come back on your account for 14 days and they also took about 2 weeks to deliver the clothes to me. I don't really like their service methods but the clothes were nice material but horrible sizing. If your naturally a small I don't even think a medium will fit.

This is my first time using this website. I ordered 2 of the same dresses for Valentine's Day in 2 different sizes and none of them fit. I actually sized up from a 2 to a 6. I'm a size 2 in the US. This website sells their dresses in super small sizes. The model is misleading to use as an example and now I no longer have a dress for Valentine's Day. I have not received a refund on the first dress yet. I would like to say thank you and I will never use this website again. And I also had to pay twice to send both dresses back. Very sad. False advertisement. Please be aware

No customer service. I've waited over 2 weeks for a delivery and it's still not arrived. I paid next day delivery. Have tried to request order to be cancelled and refunded. How long am I supposed to wait?

I ordered the Plus White One Shoulder Pleated Detail Midi Dress. The dress looked nothing like the website. The hems were showing, the dress was see through and felt like a table cloth. They want me to pay to return to them knowing the shipping costs is extremely high and probably equal to the cost of the item or more and currently I am in a dispute with them. Thank God that I ordered through PayPal. Coincidentally they don't allow people to leave reviews on their website. Do yourself a favor and don't order from them. I'm attaching pictures of what I ordered compared to what I got.

I got sent a defective item, (totally not my fault!) and talked to 2 customer service reps through email and twitter, Mavie and Matt T. Both reps were unapologetic and unprofessional even after seeing photos as proof of the defects. They asked me to send the item back at my own cost if I wanted a refund even though prettylittlething was at fault for sending me a defective item in the first place and didn't even offer to send a replacement.

The online refund form is not accepting my order number.

When I then use the 'contact' form to get some assistance it redirects to:
https://www.prettylittlething.com/contact-us/index/post/
"502 Bad Gateway"

There is no email listed.

Almost all links on the returns area are broken.

If you buy then assume that refunds will not happen so its caveat emptor.

Bought a dress with lace sleeves.

*Delivery - It arrived in a reasonable timeframe.

*Fit - Not the best. I put it on, bent my elbow and heard the lace sleeve rip. I have slim arms so I have no idea how those with bigger arms would manage. The dress itself is a size 12 but it fits more like a size 10. I'm not tall but the dress is quite short on me.

*Quality - The quality is lacking. Looks cheap close up but fine from further away/at night.

Summary:
The item I bought was cheap so you absolutely get what you pay for with this company. It'd be fine if you want to buy a one-use item, but personally I will not be buying from them again.

I ordered the Pink and White Stripe Satin Short PJ Set and the colour is way off.
In the photos on the website the stripes are light pink but in person they're much darker which is disappointing because I don't like the dark shade all that much.
Aside from that, everything's fine but I'll be returning anyway.
Hope this helps

I've getting the run around from them on a order. They keep saying it'll be here this day or that day and that I need to wait until a certain day to cancel. This is BS! Never again! I needed this for a special occasion!

The receipt shows the discounted price plus standard shipping but the total suddenly spikes to $20 more. I emailed them regarding this because I just want to be charged the right amount and they said they cannot. The order receipt displays this price error. I will be taking this up with the bank as it's fraud.

Don't buy if your planning for an event unless it's months ahead. They always say "delivery on x date or sooner". Despite this my package is always far past the latest delivery date every single time. So frustrating when you planned. Overall products look like photos but the materials and fabric are a lot cheaper then they look online. Similar quality to forever 21 but cuter styles