PlayStation

I trying to go online and every 2 days there's an update! Can someone let me in on the happens?! Stop the update please. I'm paying for online to play when I'm ready not wait on no update every 2 day. Bad business. Do anyone care any more. Smh

So you buy a new game and it's $60 to buy a new game but you don't get full access to the game to play it on-line. You have to pay for a PS Online Account and for some games you have to pay fees to play those on-line as well. PlayStation went from a fun tool to play games on to something so costly that we stopped buying games and machines for our family. The machine was $400 and the games were $60 so spending $1000 a year for gaming was excessive and not a hard target to hit.

Definitely best gaming console, PS5 just came to my house. I really loved it, controler fits perfectly in your hand and now with new sensors, it totaly changed way of gamming. One thing that we can all agree, is that waiting list for PS5 was too long, but it's wort waiting!

I have been trying to get someone to talk to about my account why it charged me but I still can't play my online games. It's saying I need to buy my month subscription that I already have bought so playstation sucks n I am so mad because no one will return my calls or anything it's just saying error wtf n I will show it my bank where it took it out of my account n I will show you what it says on the account on my ps4 but I still can't play my online games

Almost a year my console start freezing and crashing. At least it is under warranty, but you have to go through a process before requesting a repair. I got a usb to save games on but the 256gb turned out to only be a 248.9 and ps4 does not allow you to save games to anything unless it is 250gb plus on storage. So i wasted 30 bucks. Now lets get to refund request. If your game is out right buggy sony/playstation will tell you to contact the company who made the game. Three things can happen, First, company rudely ignores your request never responding, Second being they will tell you that they are improving the performance of the game soon which never gets fixed, Third, they tell you playstation has to give the refund not them, they don't keep track of purchases etc (happened recently to me). Playstation support will not help at all. They could at least get in contract with the company and ask why they are ignoring the costumer etc. Unless playstation is ignoring you or lies to make 14 days past so they don't have to give a refund. But why would they do that? Also i got an email about an auto renew ps plus, but i just checked out settings and the auto renew is not checked.

Other than that i love the games spider man, and red dead. That's why i didn't go below two stars. Just hope the ps5 has a better dashboard and overall better performance. I might come back and give a more positive review if it does.

Super fast and easy to use ordering from playstation direct. Shipped quickly, and arrived in 2 days. They were emailing me with the status of my order several times even within those two days. I'm extremely pleased with Sony Playstation and how they did everything to the best of their abilities for me. Awesome experience for me...

This happened a few years back, I was playing ESO (Elder Scrolls Online) where you pay a monthly subscription to be able to play. It was actually billed quarterly and after some time I stop playing it.
I had PS Plus and some other subscription that allowed me to play bunch of different games, even online, without a need to download them.

Anyway, after some time I decided to take a break and stop playing games. Went to subscription section on my Playstation and cancelled everything I could see there. ESO was not there.

After some time I got an email that I was successfully charged £60 for ESO.
I went to subscription section and couldn't see ESO there. Always, I will repeat, I could always see in my subscriptions section on Playstation any subscription I've had and could cancel it any time if I wanted.

For some reason ESO wasn't there.
I've logged in on my PC to Playstation account and could see it there. Cancelled it.
Emailed Playstation Store support and was told that I've got an email 15 days before I was charged.
That's a lie. I went through all my emails and could only see the one where they already charged me.

Their reply was literally, you've got an email, you were warned case closed.
I've replied that is not true and I've never got an warning email.

Second reply was pretty much the same. Something like, "We are sorry it didn't worked out in your favor, bye bye"

I sold my Playstation and will never, ever again deal with Sony. Ever again in my life. That was unacceptable, unprofessional and illegal.
Edit: I sold it straight away after that happened.

Why shady and illegal business Sony does is allowed at all? Why there is absolutely zero customer protection? Why garbage companies like Sony doesn't get penalized for what they are doing?

I have been a Playstation baby my whole life and I just has an experience with PSN that makes me never want to buy from them again. I bought an upgrade to a game and accidentally got the wrong version.
I immediately called to ask for a refund and it took 3 DAYS to get a live person for one.
Second, I was told I would not get a refund because I started the download process, even though I never used the product and I should have known before I downloaded that it was the wrong version.
I was also told if I disputed it with my bank they would suspend my whole $#*! account with over 400 games bought, WELL over $5,000 worth if games, over a 22 dollar refund. 🥴🥴🥴
I will NEVER buy through PSN again!

Worse customer service EVERRRRRRR! I tried to get a refund so I could use my discount but the system did not work! I had to get it escalated just for them to wait until it's 14 day policy passes, so they can refuse the refund! Scammers! Chat was up to 500 in line waiting on agent. I called and it hung up on me and said try later. I finally spoke with them but my discount was expired! I took screenshots and everything but they can't do anything. They never know anything! Terrible company under Sony! I don't know how to report a complaint or anything! Where is the corporate expert team members that can override things? Nowhere! They robbed me! Still haven't refunded me even though it was under 14 days! They lie lie lie! Zero star it is for me!

It's complicated and boring having to register credit card to send funds to the account of the Playstation Store, should have option to pay by invoice or online transfer. But everything is processed quickly and that made me happy.

Sony PlayStation withdrew almost $600 from my PayPal account without authorization. It happened over several months with multiple withdrawals on the same days. I rarely use my PayPal account so, shame on me, for not being on top of it. When I realize what was going on, I called Sony and explained the situation to them. The PlayStation belongs to my grandson who did not make the withdrawals as he doesn't have access to my account. Sony told me they would refund the money. I called two months later and they changed their mind. I put in a dispute with PayPal and got my money back. To retaliate, Sony banned my grandson's network access so he can't play his game with his friends. He is 14 years old and was devastated. Way to go Sony. I, or my friends or family Will never buy another Sony product again.

If you are an uninformed mother like myself whos child plays fortnite beware! Sony PlayStation allowed unauthorized charges on my 9 year old's account in the way of 1300 dollars! The process to getting to even apply for a refund was absolutely ridiculous and inconvenient! I never once got my issue all the way resolved because you are prompted through the entire conversation as if they already know the outcome! PlayStation was never going to give me my money back they just lied and waved it in front of me! I would never recommend dealing with them if it can be avoided! I tried to give my son and gaming a chance but what needs to happen is more kids get outside instead of supporting such a crooked and corrupt industry! No company should stand proud knowing they are completely ripping people off! What a waste of three months of my life i dont even want to give them a single star