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Pakistan
7 reviews
0 helpful votes
Follow zubair j.
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My experience with PlayerUp has been generally positive after completing two orders and receiving a $17 payment. While I encountered some issues, the platform efficiently resolved them. However, there is room for improvement in their response time and contact support. Overall, PlayerUp provides a user-friendly interface for buying, selling, and trading virtual gaming assets.
Order ids:
Order 1:*******098
Order 2:*******051

Date of experience: March 4, 2024
Jason W. PlayerUp Rep
over a year old

===================================================

REACH LIVE CHAT SUPPORT

TELEGRAM INTEGRATED CHAT SUPPORT
https://t.me/playerupcom

FACEBOOK CHAT SUPPORT
https://m.me/playerupcom

DISCORD INTEGRATED CHAT SUPPORT
Message Us

URGENT TICKET
Http :// www.playerup.com/conversations/add?to=Middleman&title=Super%20Urgent%20-%20Delayed%20Transaction

EMAIL SUPPORT
vip@playerup.com


My experience with PlayerUp has been generally positive after completing two orders and receiving a $17 payment. While I encountered some issues, the platform efficiently resolved them. However, there is room for improvement in their response time and contact support. Overall, PlayerUp provides a user-friendly interface for buying, selling, and trading virtual gaming assets.

Date of experience: March 1, 2024

My payment has been stuck on Playerup since a month. I tried changing payment methods. Added each and every detail of payment but i never recieved the payment since its going to be a month since i completed my 2 orders. This site seems to be fake and scamming the sellers. I open multiple tickets on playerup but there was no response. I tried contacting them on telegram but there is no response. I added my payment method of binance. They said its not supported. Then i added wise. But never get paid. This site seems to be fake, they lost my 2 products worth of 20$ and 20$ payment is also stuck on their website. Please do not use this website.

EDIT:
After posting this review, they have suspended my account because i've posted about their truth. They have taken my 20$. If binance is not supported then what a person should do? I added a new payment method but was never paid. After posting this review they have banned me from their platforms. Look how much scammers they are.

Date of experience: February 25, 2024
Germany
1 review
11 helpful votes
Follow Thomas B.
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That was written by middleman on 1.Jun.2023
"Your transaction is now officially complete. Your payment has been successfully scheduled to be sent and it will appear in your Account within an estimated 1-96 hours."

Since today (24.Sep.2023) no money. Not one reply to my questions. No support.
I think the site is fake.

4.Feb.2024; still no money, but a comment on this site (progress?). Middleman text still the same, see above.
I updated the cashout ticket long ago, still waiting...

Date of experience: September 24, 2023
Jason W. PlayerUp Rep
over a year old

Status - Resolved - Be Patient As PlayerUp Went Offline

We informed you plenty of times here that you need to be patient. The website went offline last month and everything is backed up. As soon as you're active again on PlayerUp, update your cashout ticket so we can finalize your payout.

Philippines
1 review
1 helpful vote
Follow Rolan P.
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If you want to be protected with your online sales/purchases for game accounts then use PlayerUp Middleman Service. I have been using their site for over 5 years now and already sold countless of accounts and offered my own service there as well. Of course, there are delays and such but that is true for all websites that operates the same. Their support team could take time to give response but its getting better.

Date of experience: July 20, 2020
Jason W. PlayerUp Rep
over a year old

Use Live Chat If You Need Further Assistance

====================================================

TECHNICAL CHAT SUPPORT (RECOMMENDED)
https://www.playerup.com/accounts/guides/
https://lc.chat/now/1642261/6

SALES CHAT (SALES ONLY)
https://www.playerup.com/middleman/?page_id=5&form=cart

FACEBOOK CHAT SUPPORT
https://m.me/playerupcom

TELEGRAM INTEGRATED CHAT SUPPORT
https://t.me/playerupcom

DISCORD INTEGRATED CHAT SUPPORT
Message Us

Go to this link above and click on the live chat bar located on the bottom right of the page. If you're unable to view the live chat then that maybe due to that you're using a mobile device that is blocking it. Please switch to a desktop/laptop and then you'll be able to see the live chat customer support option.

====================================================

OPEN AN URGENT TICKET
Http :// www.playerup. Com/conversations/add? To=Middleman&title=Super%20Urgent%20-%20Delayed%20Transaction

If Live Chat is offline, open an urgent ticket using the link above and request us to fix/expedite/resolve any issues you've outstanding.

====================================================

Please note TrustPilot isn't PlayerUp Support. If you have problems with a transaction, seller or anything you should open an urgent ticket or contact live chat support. Please note we're currently experiencing extreme delays on transactions and if you need your orders/issues expedited, please alert us so we can resolve this for you immediately.

Israel
3 reviews
15 helpful votes
Follow Nate M.
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Atrocious website with horrible sellers
August 6, 2023

Tried making a simple purchase for a FB account and found myself waiting for days on end. The site is atrocious, the sellers live in a mid shack And don't know the definition of service and the experience will drain you.

Date of experience: July 7, 2023
Jason W. PlayerUp Rep
over a year old

Status - Resolved - Your Order Was Delivered

On July 5, your order was activated. As you ordered a custom account, it typically can take 2-3 days for your seller to deliver.

On July 7, the seller delivered.

On July 10, you confirmed delivery.

I'm not sure what you were expecting in terms of "quality" for the specific item you purchased, but we can safely say this seller has been dependable for 5+ years on PlayerUp and is easily one of the best sellers for this specific service in the market as he has an exclusive deal with our company. All buyers who have purchased from this seller have always had 100% successful transactions using his services. It's a shame you didn't feel the same. I can assure you if you buy directly with other sellers, they're going to provide you a far less superior service. While there were some delays during the process, you received everything in full and the seller has been fully paid for this order.

South Africa
1 review
8 helpful votes
Follow Duane H.
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Do not use
August 4, 2022

All goes ok till payment is made, playerup (middleman) will not respond to anything after that. Been 4 days and nothing.

Update,
Day 5 finally received service, still think service is really slow. But I did receive the service eventually. Changed to 3 stars as value is great and the seller himself is great too. But will deal with him directly in future

Date of experience: August 4, 2022
Chile
5 reviews
21 helpful votes
Follow Marcelo C.
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I tried to buy a Yugioh duel links account, paid with credit card and waited for the approval and contact... and still waiting an official response (5 days latter). I saw in my bank account that they eventually refund the money (it seems) but not actual contact nor response. Kinda felt discriminated for not living in the US, it seems i didnt pass their validation system and didnt receive an official answer, even they labelled my account as "high risk". Not 1 star because at least return the money.

UPDATED 09/05/2021: They contact me shortly after this post to verify my account, but i cant just delete my review so I will update to average taking account their explanation.

Date of experience: May 8, 2021
Kazakhstan
1 review
1 helpful vote
Follow Anime T.
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Hi, Im seller here! I always need to wait for their approval. So, my post can be seen. Its okay process, however whenever i try to bump my thread. So, it can go on top of all of posts. I get always hit under reviews message. And, i need to wait again for my post to get approved by playerup. And, i have to wait 4-5 days,again. So, basically i cant even bump thread, at all.

Date of experience: June 14, 2023
India
1 review
10 helpful votes
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Edit 11 months now lmao
January 29, 2023

No reply on site, discord, telegram, fb, urgent tickets, 9 months since i sold the acc and only ignored, such a shame i am a silver seller if that means anything anymore that trust is broken, even this review here is to get you reply something send my money,,,,,,,,,,,,,,,,,,,,,,,

11 months+ now, desperately trying to get attention being almost gold seller and not paid i stopped using playerup now because of this mess

JASON COULD YOU PUT YOUR keyboard to use and ask those people to put thiers in action on discord i am bombing playerup mm on every chats pm and jus ignored

Date of experience: January 27, 2023
France
1 review
0 helpful votes
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Website seems good
June 28, 2023

Website seems good but i can not reply any theards or change my profile pictures. It's saying " You do not have permission to view this page or perform this action." My name: DavidTent

Date of experience: June 19, 2023
Germany
1 review
0 helpful votes
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Seems to work
September 2, 2023

Website seems to work. Took a bit longer as expected. A bit of trouble with the payment process. But im in contact with their support right now.

Date of experience: August 4, 2023
Ukraine
1 review
1 helpful vote
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It's been over a month and I still haven't received my payment. Buyer confirmed delivery 6/25/23.
Transaction ID: *******365

Date of experience: August 9, 2023
Czechia
1 review
3 helpful votes
Follow Мартин Ш.
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One of the safest and easy platform to buy and sell game accounts, for buyers you can first check your products/game accounts and release funds after you are fully satisfied with account. Moderators are very helpful. I will say this is the number 1 site on the internet for game accounts.

Date of experience: May 8, 2024
Jason W. PlayerUp Rep
12 months ago

Contact Live Chat

===================================================

REACH LIVE CHAT SUPPORT

TELEGRAM INTEGRATED CHAT SUPPORT
https://t.me/playerupcom

DISCORD INTEGRATED CHAT SUPPORT
Message Us

URGENT TICKET
Http :// www.playerup.com/conversations/add?to=Middleman&title=Super%20Urgent%20-%20Delayed%20Transaction

EMAIL SUPPORT
vip@playerup.com

Malaysia
1 review
5 helpful votes
Follow Artemis Georgou C.
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This site is the best legit account trading site. I already done trade many accounts on this site. Thank you Playerup. Some people think this site is a fraud. No, It's not. If you're seller your payment is slow, check your payment detail is correct, do not open duplicated ticket, read knowledge base and be patience. If you're buyer using MM service to buy accounts you're safe from scams.

Date of experience: May 12, 2024
Jason W. PlayerUp Rep
12 months ago

Contact Live Chat

===================================================

REACH LIVE CHAT SUPPORT

TELEGRAM INTEGRATED CHAT SUPPORT
https://t.me/playerupcom

DISCORD INTEGRATED CHAT SUPPORT
Message Us

URGENT TICKET
Http :// www.playerup.com/conversations/add?to=Middleman&title=Super%20Urgent%20-%20Delayed%20Transaction

EMAIL SUPPORT
vip@playerup.com

Austria
1 review
4 helpful votes
Follow Miller Xinchi Z.
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Edit: I was apparently already refunded a week ago. The charge no longer appears in my account. Be cautious on who you do business with on this site. Alot of bad sellers.

I received a hacked account and I can't change the email because of this. I reported it, escalated the issue, and the middleman said, "You changed the password, no problem"...

Date of experience: May 20, 2024
Jason W. PlayerUp Rep
12 months ago

Contact Live Chat

===================================================

REACH LIVE CHAT SUPPORT

TELEGRAM INTEGRATED CHAT SUPPORT
https://t.me/playerupcom

DISCORD INTEGRATED CHAT SUPPORT
Message Us

URGENT TICKET
Http :// www.playerup.com/conversations/add?to=Middleman&title=Super%20Urgent%20-%20Delayed%20Transaction

EMAIL SUPPORT
vip@playerup.com

Hungary
1 review
2 helpful votes
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Recommended platform
March 20, 2024

I recommend this platform for buying/selling your online game/social media accounts. Had a prior issue regarding payment transfer but support/middleman reached out to me and was able to resolve it quickly.

Date of experience: March 19, 2024
Jason W. PlayerUp Rep
over a year old

===================================================

REACH LIVE CHAT SUPPORT

TELEGRAM INTEGRATED CHAT SUPPORT
https://t.me/playerupcom

DISCORD INTEGRATED CHAT SUPPORT
Message Us

URGENT TICKET
Http :// www.playerup.com/conversations/add?to=Middleman&title=Super%20Urgent%20-%20Delayed%20Transaction

EMAIL SUPPORT
vip@playerup.com

GB
1 review
0 helpful votes
Follow Jack D.
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Even though almost every aspect of the service is automated, real agents are not hard to come by, especially when you open a support ticket. If you experience delays in payouts simply contact them through their service. Honestly will keep doing business with them, thanks.

Date of experience: October 20, 2023
Hungary
1 review
0 helpful votes
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ALL RESOLVED
October 16, 2023

After pre-charging the entire amount to my credit card and asking for verification documents 3 times (each time for more information), still no 3-way conversation. Been 48 hours since payment...are we going to close this deal?

UPDATE: Middleman contacted me and resolved the issued. Thanks

Date of experience: October 16, 2023
Poland
1 review
0 helpful votes
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Sold my account 2 days ago. No payment was sent. No reply from support. I really need the funds here. Not recommended.

Contacted support on telegram chat. Issue is fixed. Payment received through Skrill for full amount.

Date of experience: June 29, 2023
Norway
1 review
0 helpful votes
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Finally received payment
October 17, 2023

2 months ago I sold my account here. I finally got credited last month. Still today, the payout has not been actually sent. I have been more than patient. I just want this resolved.

Edit: I wanted to update everyone. It appears I was wrong, they did send payment to me by bank transfer, not crypto. This is all cleared up now.

Date of experience: October 17, 2023
California
1 review
15 helpful votes
Follow Showing S.
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I signed up for PlayerUp to buy something, and my username is "Showing". The deal did not go through, and instead of being refunded in BTC (my original payment method), I was refunded in "on-site credits." I made a request to immediately withdraw this $1350 on 4/4/21 and I was told it would be done within 2-3 days. They still kept ignoring me, even after I left a review and messaged them on telegram.
This company is refusing to let me have control of my own funds. This is extremely deceptive/manipulative and I will take further action if it is not recovered.

I have been ignored for over 2 years at this point, and I have been ignored on Telegram. Please refund my $1350.

Date of experience: May 2, 2023
Jason W. PlayerUp Rep
over a year old

Status - Contact Offsite Live Chat

Please contact our live chat support and we'll assist you at getting this resolved.

Please be aware that we do not provide support on sitejabber. If you need assistance using offsite contacts, properly reach out to the team using the chat links below:

TELEGRAM INTEGRATED CHAT SUPPORT
https://t.me/playerupcom

DISCORD INTEGRATED CHAT SUPPORT
Message Us Onsite For Our Contact Link

Overview

PlayerUp has a rating of 3.3 stars from 295 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerUp most frequently mention way ticket, customer service and game account. PlayerUp ranks 2nd among Video Game Mods sites.

service
141
value
121
shipping
93
returns
105
quality
115
This company does not typically respond to reviews
+181