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Playasia

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RU
1 review
0 helpful votes
Follow Кирилл К.
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Best site for new, old and indie games! The only ONE shop who ships to Russia and accepts crypto. You are the best team, I will always support you!

Date of experience: September 1, 2023
Mississippi
1 review
0 helpful votes
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Awesome site, used them for several years. They have a wide selection and amazing customer support. 10/10 will shop again!

Date of experience: April 29, 2024
Australia
1 review
0 helpful votes
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Easy and convenient
November 6, 2023

Play-Asia is a great service. It's quick and easy to navigate, they have a great range and they have good prices!

Date of experience: November 6, 2023
Canada
3 reviews
0 helpful votes
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If you like import games (and import merch. In general) this place is great. Their shipping is reasonable and have ordered on 8 different occasions and never had any problems.

Date of experience: January 30, 2018
Maine
1 review
0 helpful votes
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Great place
April 15, 2023

Super fun site, so far have ordered 2 games that weren't released internationally off here, first one worked amazing, 2nd is a pre-order. Definitely giving more business here

Date of experience: April 14, 2023
Utah
1 review
2 helpful votes
Follow Doug V.
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I accidentally overpaid twice (by around $400) but play-asia was quick to refund my money.

The reason I overpaid was I hadn't used paypal in a long time and my credit card on there was no longer valid, so I removed it. This left only my backup checking account on paypal. Well I just used that for payment. But I didn't know that eCheck takes 5 days to clear. So when I paid I went back to look at my order and it showed up as not being paid yet. So I tried again. Still same result. Then I looked on paypal.com and saw the 2 eCheck transactions as pending. Then I learned eCheck takes 5 days to clear. I didn't want to wait, so I added my current credit card to paypal and paid again. This time it worked, because credit card paypal clears immediately.

The shipping from China to the US was amazingly fast.

Unfortunately paypal could not cancel the eCheck transactions, but I informed play-asia of my mistake and they helped me out.

So when the eCheck transactions finally cleared I notified play-asia again and the same day I got my refund.

Great service! Thanks play-asia!

Date of experience: April 17, 2020
Poland
1 review
0 helpful votes
Follow Neal E.
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I always order PSN Cards since I've moved from USA to Europe. I don't want to make a new PSN account since I have so much history and gaming years on it. PlayAsia makes it possible to get the cheapest way to get my PSN cards that always work.

Date of experience: June 14, 2023
Washington
1 review
0 helpful votes
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Anything you can think you can get, it's here, reliable and a safe place to buy. Never had an issue and love the service.

Date of experience: September 9, 2023
Philippines
1 review
1 helpful vote
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Beware buy digital items, dont waste ur time

Beware buy digital items

Three times buy iTunes USA $100, Three times they gave me broken codes: Already Redeemed codes

Complaint and takes forever to get replacement and refunds

Customer service (play-asia) blame technical team and their supplier.

Date of experience: May 3, 2017
New Jersey
1 review
0 helpful votes
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I love Play Asia
February 10, 2024

They rock and have a lot of games you can t find elsewhere Great games, good customer service and good prices for many of the games.

Date of experience: February 9, 2024
Philippines
14 reviews
23 helpful votes
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I've ordered there from overseas and it's the best. Many selection of items are hard to find and only available in Japan and it's the best way to buy there.

Date of experience: September 3, 2018
Ohio
1 review
0 helpful votes
Follow Danny M.
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I was happy to see the Asia version of Final Fantasy Pixel Remastered is superior to the North American version as you not only get gold coins for the physical copy but also the inside inlay is not just warning and blank pages upon opening the case as with the Asia version you are greeted to the pixel version of the characters like the box to the Collectors Edition which was poorly made available from SquareEnix.com

Date of experience: April 21, 2023
Australia
4 reviews
10 helpful votes
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Can't trust them
October 15, 2021

I bought Super Robot Wars T and V a couple of weeks later they sent me an email tell me that the games are no longer available due to no stock form suppliers. Play asia asked if I wanted a refund or to buy a different game. When looking at Play asia listing I noticed that they still had the games for sale so I took a screen shot and ask "why were the games not taken down since they couldn't get any copies from supplier no more?" Play asia ask for proof which I provided and even told them that I would be happy to wait if it took longer to get it in I wouldn't mind. Play asia just refunded my money with no more responses. I just check for the release date for Super Robot Wars 30 and notice that T and V are still for sale but more expensive. So they just wanted to line their pockets instead of honoring their original price that how it sounds with me since Play asia could have said that they don't know when they will get it in but could let you know when it does and I could buy it again but no. Need proof just look at my screen shot taken today and my receipt look at the difference in price it is undeniable

Date of experience: October 15, 2021
New Zealand
1 review
1 helpful vote
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Terrible Company
May 31, 2018

Terrible company, and this is coming from an ex-loyal costumer for years, To be fair they used to be good, fast, and efficient, but unfortunately the reality is that their quality in service have been deteriorating the past few years and have now gone to the point of even delaying their shipments on purpose for weeks, not days, or hours, WEEKS...

This is one of those "how the mighty have fallen" - type story, the worst part is that when i tried to contact them and ask if it was possible for them to make up for their mistake (2 weeks delay which is completely their fault) or in other words take responsibility for it by changing my shipping type to make up for the wasted time, my order has suddenly, perhaps even magically been shipped and cannot be changed but lo and behold when i searched for the tracking number i was given it wasn't even in the shipping company's system.

Now that's fishy to me and it tells me that they haven't even sent my package yet because its not in the shipping company's database yet... the entire situation and how PA allowed it to degenerate it that is simply disappointing...

While they have a decent selection and different kinds of sales, prepare for terrible costumer service and expects weeks of delay. MINIMUM

Just in case PA staff are bored and read through these my order number is *******

Date of experience: May 31, 2018
Virginia
1 review
2 helpful votes
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PLAYASIA WON'T GIVE YOU A REFUND BECAUSE PLAYASIA DIGITAL CODE HAS SCAM AND BUG PROBLEMS!
IF CANCEL ORDER THEN PLAYASIA MAKES WAITING FOR YOU IN 1-3 WEEKS
YOU ORDER ITUNES YEN THEN LOOK AT BLACK SPIN MEANS BUG PROBLEMS RISK! NEVER GIVE YOU CODE!

Date of experience: February 8, 2021
Florida
2 reviews
2 helpful votes
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THEY DESERVE THE WORST POOR CUSTOMER SERVICE

POOR CLIENT REPRESENITIVES.

My orders were left with neighboring business and I did not recive my packages

I HOPE PLAY ASIA IS CONSTANTLY INVESTIGATED AND I HOPE THEIR EMPLOYEES SUFFER LOSSES SIMILAR AND AS IMPORTANT AS MINE
I TRULY WISH THEM THE WORST

Date of experience: September 9, 2019
Texas
1 review
1 helpful vote
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I placed an order on Feb 25 which was delayed until late May for production issues. The item finally shipped on May 26th and was handed off to USPS. According to their website the package was delivered on June 6th to my mailbox. While I don't necessarily fault Play-Asia for the incompetence that is USPS, the package was NOT delivered. Our mailboxes are the "cluster" type in a residential area and have locks on them. My neighbors did not receive the package either. It was either misdelivered or stolen by a USPS employee.

Play Asia tells me that I have to file a report with USPS. Fast forward several days later and USPS tells me that they're so very sorry, but I didn't buy insurance, so they cannot be held liable. (Interesting that anyone should have to pay extra just to ensure that USPS does their job...) Here nor there... Play Asia's website does not even offer an insured option. No alternate shipping method. You're stuck with what they provide.

Follow up with Play Asia and they tell me once again to check with neighbors and "if I really can't find it" to file a police report for a stolen package.

Again, I realize Play Asia can't be responsible for USPS losing the package, but they bear part of the responsibility for not providing an insured option or alternate delivery (FedEx, UPS, DHL, etc) option that is reliable. Further, a large company like this should be insured and able to take responsibility for these types of situations.

End result is that I'm out roughly $90USD.

Date of experience: June 21, 2023
Brazil
1 review
3 helpful votes
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My package was sent in 15th may, it should have arrived in my country one week later, but it was stolen in Singaporean outpost, they registered it to pretend it was sent. It never arrived and my country postal service says its still in transit. Play-asia is fully aware of the situation but they dont take responsability and doesnt respect consumer laws to protect the weakest part of the relationship, as they keep answering the same line to ask me to contact my local post office and I provided them all the information the package never arrive here.

MY ADVICE: DONT BUY FROM THIS STORE AS THEY DONT RESPECT CONSUMERS, LOOK TO BUY SOMEWHERE ELSE

Date of experience: July 18, 2021
Nebraska
1 review
1 helpful vote
Follow Justin J.
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I have had good experiences using play Asia and their store. Thank you very much. I will continue to look here for pre-orders.

Date of experience: March 24, 2023
Canada
1 review
0 helpful votes
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$100 shipping fees for a fight stick is insane and refuse to pay that. The rest of it is fine tho mostly.

Date of experience: May 22, 2023

Overview

Playasia has a rating of 3.1 stars from 103 reviews, indicating that most customers are generally satisfied with their purchases. Playasia ranks 28th among Games sites.

service
38
value
40
shipping
36
returns
24
quality
36
This company does not typically respond to reviews