Placetochat

Dear Jason,

We are sorry to hear you had an unpleasant experience with us.

I'd like to inform you that we are a legit website, we care about our customers' security and never scam anyone. We are against any kind of fraud here. From our side, we do not tolerate it.

Since the very moment of creating the platform we have been always trying to maintain high level of safety and to deliver quality 24\7 customer service for our users.The platform did its best to progress and keep up with the times. We always try to adjust the pricing system to our customers' needs, you have a choice of different packages, and also you are able to control your spendings and check your payment history.

We always try to develop the platform you use and make it a better place. No doubts that we eager to keep meeting your expectations in future, thank you for the feedback!

Feel free to contact us via support@placetochat.com in order to ask us questions.

Best Regards,
PlaceToChat Customer Support

Dear James,

Thank you so much for leaving your review, we appreciate your opinion!

It saddens us a lot that our platform left such an impression. We want to emphasize, that every user communicates the way he/she is used to in real life. We cannot and shall not control their communication style. It can be just a lack of English skills or using online translators to aid themselves, so it can look odd. However, we want to assure that every trusted user passes difficult verification steps in order to set up an account, and you definitely communicate with real people who passed this check.

Our Affiliate Partner gathers and verifies personal background information, ID, and other documents of the user as well as uploads verification video where the user gives her/his consent to use our Website. The next step of the verification procedure is held by our Moderation Team. We ask the following: A valid passport/national ID document; A verification video where the user, holding his/her ID in hands, declares the current date and confirms that he/she wants to use the service.

If we have doubts about the authenticity of documents or the user's consent to be registered on our Website, we take steps to verify these documents (e.g. Ask to re-submit them, ask for additional documents or explanations, etc.). Should our verification standards had not to be met, we decline registration on the Website.

Please contact us back via support@PlaceToChat.com for more details about the verification process or inquiries about a specific member. We will look at any matter that worries you.

Kind Regards,
PlaceToChat Customer Support

Dear Robert,

We maintain a high level of customer support, which comes at a certain expense. There are different departments that care about our clients’ privacy and safety, investigate unusual cases to prevent different unexpected situations, and are aimed at providing only real and live communication. We are always at our customers’ service and ready to assist in any situations occurred.

Please, kindly note that you can easily browse profiles for free. However, in order to view personal photos or chat with other users, you will need to be a paid member and purchase credits.

You can choose among various packages and try the cheapest ones in order to understand how our project really works. Moreover, all our new users receive an offer of 20 free credits to try out our services upon registration. To continue communicating further on, the system will ask to obtain more credits. If you wish to receive a special offer to receive some complimentary credits, please contact us via support@placetochat.com.

We would also greatly appreciate it if you decide to review the feedback.
Looking forward to your reply!

Best Regards,
Support Team Placetochat

Dear Robert,

We’d like to thank you for this amazing review. All feedback is highly appreciated, as it enables us to develop our services

Also please be aware that we have a lot of different and interesting users and we are confident that you will find your penfriends.

Please get in touch if you have any other questions for us via support@placetochat.com.

Respectfully,
Placetochat Customer Support

Dear Lauren,

Thank you so much for reaching us here!

We would be grateful if you contact us via support@placetochat.com with this request, we will be there for you. Moreover, we will try to reach you via email at first, so please check your inbox.

We understand your concern about the location of our users, however, we have user's all over the world, so you could also try to use the Extended search option and find some closet you.

We look forward to hearing from you and hope you can consider changing your rating here!

Best Regards,
PlaceToChat Customer Support

Dear Gerald,

Thank you for taking the time to leave your feedback regarding our service!

We do understand your point regarding the pricing. Please be informed that our main purpose is the users' safety in the search for a potential penfriend. From our side, we try our best to prevent any unpleasant experience of our customers and verify profiles of trusted users before posting them on the website. You have probably noticed that there are many profiles of “trusted users” who confirm their registration with the documents and checked background. We cooperate with our affiliate partners assisting with that process.

Also, we always consider any suggestions from our users and constantly improve the website for a better user experience. We have big plans to develop our project and our technical specialists try to come up with the best new features to help you avoid any difficulties in communication with your pen friend. Moreover, we always provide high-quality support services for our users. Every query is carefully reviewed by our Moderation, Financial or Development departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers, and thus we set our prices.

It is true that you need to purchase credits to use some of the services, however, you only pay for the services you are provided with. You get to choose the services that are of your interest and control your spendings on those.

Please feel free to contact us via Support@PlaceToChat.com at any time, we are always at your service.

Best regards,
PlaceToChat Customer Support Team

Dear Jim,

Hello and thanks for leaving your review.

Please be advised that we carefully approve all the users to be registered on our website. Our trusted users’ profiles are not confirmed unless we verify their ID and background. Our affiliate partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the user you are corresponding with (such profiles have the label "Trusted User").

If you have any questions regarding this or any different matter, please contact us via support@placetochat.com

Kind regards,
PlaceToChat Customer Support

Dear Graham,

Thank you for sharing your feedback with us!

Yes, it’s true that you need to have enough credits to use some of the services, however, compared to a subscription, you only pay for the services you are provided with. Having credits, you get to choose the services that are of your interest and control your spendings on those. From our end, we always provide high-quality support services for our users. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers, and thus we set our prices.

Also, please be informed that we offer several options of credits packages, we recommend that you choose the biggest packages of credits available in order to keep your conversations uninterrupted for a longer time and the credits will last longer. Moreover, the price per 1 credit is cheaper the bigger the package you choose.

Best Regards,
PlaceToChat Customer Support