Placetochat

Dear Mark,

We would be glad to learn more about your troubles in using the website as we strive for perfection!

Please, contact us via support@placetochat.com and share all the details regarding your feedback of the platform that you rated 3 stars.

We understand that at first sight long-distance relationships may seem like something that is hard to stay in. Obviously, it takes a little more effort than meeting a local person but the users registered on our website are totally worth it, though. On our website, you have a chance to get to know each other by communicating in a safe and secure environment. Our friendly and skilled team of professionals is one click away if you have questions about the website.

We would also greatly appreciate it if you decide to review the feedback.
Looking forward to your reply!

Best Regards,
Support Team Placetochat

Dear Adam,

We would be glad to learn more about your troubles in using the website as we strive for perfection!

You can add photos to your profile (as well as edit your profile details) in the profile settings. To do so, please log-in to your account and click on the portrait icon in the top right corner of the page, then select "My profile" from the menu. This will take you to the profile settings page. Any picture uploaded to your profile undergoes photo moderation to ensure that it complies with the rules of our website.

Please, note that it’s forbidden to upload pictures containing contact details, violence, drugs and alcohol advertisement, nudity, children without adults and celebrities. Pictures without people at all might also be deleted. *the size of each file should not exceed 7 Mb; there's also a minimum limit for images, they must not be smaller than 333 by 333 pixels *file formats accepted are JPG or PNG.
Please, note that it’s forbidden to upload pictures containing contact details, violence, drugs and alcohol advertisement, nudity, children without adults and celebrities. Pictures without people at all might also be deleted. *the size of each file should not exceed 7 Mb; there's also a minimum limit for images, they must not be smaller than 333 by 333 pixels *file formats accepted are JPG or PNG.

If you need any assistance, please contact us via support@placetochat.com and we would be glad to help you!

We would also greatly appreciate it if you decide to review the feedback.
Looking forward to your reply!

Best Regards,
Support Team Placetochat

Dear Wil,

Thank you for leaving this review! Your feedback is what motivates us to improve our service.

We appreciate you taking the time to share your point of view. Please note that we do our best to provide every user with a reliable space for online communication. For this reason, we carefully approve every trusted user to be registered on the platform as they undergo multiple verification checks that confirm their identity and background before their profiles appear active. Our affiliate partners make sure that there are no bogus profiles, and that the user you look at in the profile pictures is the user you are corresponding with.

One of the main benefits of our website is that it is not required to pay to become a user and create an account on our platform. You can easily browse profiles and view profile pictures of other users for free. It is true that you need to have enough credits to use some of the services, however, you only pay for the services you are provided with. You get to choose the services that are of your interest and control your spendings on those.

From our end, we always provide high-quality support services for our users. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers, and thus we set our prices.

Please do not hesitate to reach our Support Team via Support@PlaceToChat.com at any time and we will be more than glad to assist you and answer the questions you may have.

Best regards,
PlaceToChat Customer Support

Dear Robbie,

Thank you for leaving your feedback about our website!
We are pleased to hear that you are satisfied with our services and enjoy using the website!

All our new users receive an offer of 20 free credits to try out our services upon registration. After spending the credits you have to purchase more to be able to communicate with the users on our platform.

Please feel free to reach us at support@fuchatt.com at any time if any assistance is needed! We are here for you 24/7. Best regards, Support Team

Have a great time on our platform!

Best Regards,
Support Team

Dear Richard,

We would be glad to learn more about your troubles in using the website as we strive for perfection!

We maintain a high level of customer support, which comes at a certain expense. There are different departments that care about our clients’ privacy and safety, investigate unusual cases to prevent different unexpected situations, and are aimed at providing only real and live communication. We are always at our customers’ service and ready to assist in any situations occurred.

However, we are always glad to offer some free credits to our customers, so please contact us via support@placetochat.com in order to learn the details.

We would also greatly appreciate it if you decide to review the feedback.
Looking forward to your reply!

Best Regards,
Support Team Placetochat

Dear Kevin,

Thank you for your feedback!

It is true our platform is quite expensive. However, we would like to bring your attention to the fact there is no need to pay for a monthly/annual subscription in order to use all the benefits. You only pay for the services you are provided with. You get to choose the services that are of your interest and control your spendings on those.

We hope that the time on the website will be totally worth it and you will change your mind and your rate. If you need any help with using the platform - feel free to let us know. Our email is support@placetochat.com

Best regards,
Placetochat Customer Support

Dear Howard,

Thank you so much for taking the time to share your feedback!

We are saddened a lot to hear that we didn't meet your expectations. It is true our platform works on a basis. However, we would like to bring your attention to the fact there is no need to pay for a monthly/annual subscription in order to use all the benefits. You only pay for the services you are provided with. You get to choose the services of your interest and control your spending on those.

We try to make sure that all the users are real and interested in communication on the website. For this purpose we introduced the difficult procedure of verification steps. All our trusted users consciously made their decision to verify and register their accounts on the website to communicate with penfriends they find here and move forward beyond the platform if everything is going well.

If you have any doubts about a specific user, please contact us with more details and we will check this matter.

We are open 24/7 for you, please feel free to reach us via email at support@placetochat.com.

Best Regards,
Placetochat Customer Support

Dear Bob,

Thank you for taking the time to share the feedback about our platform!

Unfortunately, your inquiry didn't provide us with sufficient information in order to help you and we are afraid we did not receive your feedback in full. Please let us know if you need our assistance with something.

Please feel free to contact us via Support@PlaceToChat.com if you have any questions related to our service.

We will be happy to assist you.

Kind regards,
PlaceToChat Customer Support

Dear Tom,

Thank you for rating positively our website!

We need to inform you that we cannot force or prohibit the younger ladies to write to you.
Please remember that we are only intermediates on the platform and cannot regulate relationships between our members.

Nevertheless, if you don’t wish to communicate with a member, simply add user's profile to your Blocked list. You can block a member via the "Messages" page or user's profile page. You can block a member on both pages using the same method: Click/Tap "More"/"..." sign ---> Select "Block User" ---> Click/Tap "Yes" or "Confirm".

If you have additional questions about the website, feel free to contact us back at support@placetochat.com at any time.

Best Regards,
Placetochat Customer Support

Dear Darryl,

Thank you for leaving your feedback about our website!
We are pleased to hear that you are satisfied with our services and enjoy using the website!

We maintain a high level of customer support, which comes at a certain expense. There are different departments that care about our clients’ privacy and safety, investigate unusual cases to prevent different unexpected situations, and are aimed at providing only real and live communication. We are always at our customers’ service and ready to assist in any situations occurred.

However, we are always glad to offer some free credits to our customers, so please contact us via support@placetochat.com in order to learn the details.

Have a great time on our platform!

Best Regards,
Support Team Placetochat

Dear Richard,

Thank you for sharing your feedback as it significantly helps us do better!

Please be informed that we always strive to provide our users with a secure space for communication. For this purpose, we carefully approve validated members to be registered on the website and they undergo multiple verification checks that confirm their identity before their profiles appear active. Our affiliate partners make sure that there are no bogus profiles, and that the user you look at in the profile pictures is the person you are corresponding with. This, of course, makes it much harder for unscrupulous people to create fake accounts.

Please feel free to reach us via support@placetochat.com at any time if you wish to share more feedback, thoughts and suggestions related to our service!

Best Wishes,
PlaceToChat Customer Support