Personally, I've never had any issues with double billing or access to courses as others have said. I've found the courses to be excellent, and indeed, Serge has a very unique talent in suggesting how to make your photo's really pop vs other courses I've purchased. Yes, there are lots of courses out there, lots of free youtube courses also. But between Serge's youtube videos and his courses I've learned a lot and learned how to put pizazz into some of my photo's.
Hi Patrik,
You are without doubt the best customer support service I have ever met. Thank you so much for your trouble! I obviously needed all those instructions and I finally got everything into the right place within Lightroom - the profiles are tricky.
Now all I have to do is take some wonderful photo compositions...
Hello Margaret, thank you very much, Patrik is really a great and key staff to make your experience the best possible.
All the love!
I have purchased several courses from this website. Every time I use a site provided discount code, I don't get the discount. In the past I have tried to contact the site and never got a response.
2 weeks ago I purchased a Landscape Master Class using the discount code and was charged the Full price! ($147.00 vs $79.00). I've sent 5 messages asking for a billing correction and it still hasn't been fixed. The two messages I have received from my complaint have said, I'm busy right now I'll work it later. Now to add insult to injury this week, they've lowered the price to $59 dollars!
The courses are pretty good, however, I strongly recommend that people do not purchase the courses Until their support staff becomes more responsive and the discount code issues are resolved. It is clear to me that no one on the other end cares that we pay double and now triple the price we should have for courses.
Carolyn Gavares
Serge has brought me to a whole new level his masterclasses are great. I have purchased several of his courses and find them helpful and instructive as are his presets and instructions on how to use them. I really cannot recommend him enough.
Hello Kenneth, that's so nice, thank you so much, it really means a lot to our entire team to see comments like that! Enjoy;-)
I recently made a small purchase from this site and when I thought I had finished with PayPal it returned me to my cart. I completed this again, thinking I had missed something, only to find I had been billed twice. They completely ignored my three emails and when I complained to PayPal they thought it was ok for them to do this. As a result, I will no longer do business with either Serge Ramelti or PayPal. This form of fraud, though minimal, should not be allowed. Are there any platforms where these companies can be exposed?
I have been following Serge for quite sometime now and i jus love his work... i m proud to learn new and innovative techniques in photography and post processing... i have an awesome teacher from whom i m learning my post processing and dats Serge Ramelli Siri always use his techniques and tips in post processing and have purchased most of his bundles which are amazing value for money... would recommend Serge to d world of photographers for post editing learnings
I had an issue with my order and the response was lightning fast.It was taken care of pronto with no stress on my part. Really appreciative of great customer service!
That's awesome thank you very much!;-) so glad it was smooth and effective;-)
Serge has an excellent workflow in Lightroom and photoshop that make you go from taking pictures to creating images. The courses are so easy to follow and you even get his raw files so you can follow along the course and creating images with the best coach there is.
I would recommend every one who wants to take there photography to the next level to let Serge guide you so you can make world class images from your own pictures.
Thank you so much, so happy you enjoyed the courses! ;)
PhotoSerge not only teaches you the skills to make your photos a chef-d'oeuvre but also brings out the skills in you that allow you to create things from your own imagination which is a much more important point.
https://www.instagram.com/krita.photos/?hl=en
I love Serge's classes and have bought most of his standalone courses and presets, and have left good reviews for them. He teaches me things I never knew were possible in Lightroom, and has great tips on photography in general. With his post-processing techniques, I am able to do things with old photos that take them from good to incredible, and he's gotten me excited about photography again. I will also say that I am very impressed by the free webinars. Yes, of course they are sales pitches, but Serge offers real advice in them, which few other folks do. Usually, you go to the free webinars and the advice is shallow or they promise advice but don't give it. Serge actually shows you how to do some really cool things in his free webinars, which is why I have been willing to keep buying more of his products. Also, his presets are totally worth the money, even if you don't buy the classes. His presets save me so much time and they are so much more useful than presets I've gotten elsewhere. They really help me make my photos way more beautiful than I would have probably thought up without them. I just bought the institute courses and I'm really looking forward to them.
That's soo awesome! We are so happy to hear that you enjoyed Photoserge's content so much! It is a pleasure for Serge to share his knowledge and he loves to see people passionate about their art! Thank you so much for your review! It means a lot to us! We hope to see your photos soon! Please tag@photoserge on instagram so that he can see your work! Best, Photoserge team:-)
I purchased the preset package as advertised and never received the presets. It shows my credit card was charged for the purchase but no presets. I emailed them without a response and I have asked for a full refund. This guy is a piss-poor businessman and a creek!
Hello Jim, so sorry about that, did you check in your library once you logged in on your account? It should be there. Otherwise you can contact our support team at support@photoserge.com to fix the issue or get a refund. Once again we apologies for your bad experience you have received with us.
As always, the products created by Serge is great and very helpful for new and expert photographers. His methods of teaching are very efficient and easy to follow. I was also very happy about the customer service provided by Serge, he was very helpful and sufficient. Many thanks, Serge!
Awesome very glad you loved our courses and support team;-)
Over the years I have purchased many classes from PhotoSerge and recently focused on Lightroom and Photoshop. My experience has always been amazing from both the photography training perspective and from the customer service perspective. My post-processing has improved drastically in literally days! Patrik, on the support team, has been incredibly helpful as I have made some "out of the box" requests. Frankly, I spend my hard earned money based on customer experience. My experience with PhotoSerge has been outstanding!
Hello Tracy, thank you so very much for the kind words and we are so very happy that everything went well and that you were able to enjoy our courses without any glitches! Wishing you the best in your progress for your photography;-)
I recently downloaded Serge's 2020 Toolbox and purchased his associated Lightroom presets. Then I purchased his Fine Arts training series. I purchased the presets as part of this series not realizing they were the same Lightroom presets as the first set. I sent a request to customer service on the weekend and on Monday had a reply that my reimbursement was taken care of. Now that's fast after sales service. Perhaps marketing could make it clearer on the website to identify the presets better.
As a side note, I have learned many new tricks and techniques watching Serge's training programs using Lightroom, Photoshop, and Aurora HDR - all software that I use. I would never pay over $400 USD for this (I'm Canadian, so the cost would be well over $600 CDN for me). But the cost of $27 USD was spot on and I could not resist.
Thanks to the team at PhotoSerge. Keep up the great work.
FYI... I get a good chuckle when Serge applies his "American" accent during his training!
That's awesome Steve, thank you very much for the honest and nice feedback so glad you enjoy the content;-)
I was in touch with the customers service asking a question and found them to be very helpfull and courtious. I was new to Lightroom and could not understand how to import presets, Patrik persisted with me until I had achieved my goal and can only say the support was fantastic. Thank you Serge's Team.
Not only Serge courses are awesome.The customer service is equally without reproche. I have been a client/subscriber for quite a long time, never had a problem.
Okay awesome Jean-Maurice, so happy to hear that! :D
I highly recommend Photoshop Quickstart. There is so much I have learned from it from making local adjustments, sky replacements and composites all wrapped up into one tutorial.
I really enjoyed the training for replacing the sky. Very clear with lots of examples. I would recommend to everyone.
Bought some brushes, have been inundated with spam numerous times a day. Have tried unsubscribing, yet they continue.
Very sorry about that, please contact our support team and they will make sure to unsubscribe you.
support@photoserge.com
I recently purchased the local presets bundle and I received a purchase receipt but no way to download the product and got no response from support. Beware!
Hello David, very sorry about the bad service you have received, I just want to make sure you had the right email address for our support team because we usually respond within 24h, hope this helps! Don't hesitate to contact us!
Overview
PhotoSerge has a rating of 3 stars from 48 reviews, indicating that most customers are generally dissatisfied with their purchases. PhotoSerge ranks 4th among Photo Editing Software sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Nice Robert! So happy to hear that you had a great experience with us! We are excited to have you part of our customers and to see your photos;-)