We are very happy to have a caring and regular supplier for our needs. We can't wait for our mom to buy more goodies. Thank you. PetCare.
Cristina Flores was an awesome help working me through the process. She helped me save money! Super job Cristina.
Thank you for your review John!
Peggie was lovely answering my questions and taking my order! We'll see how it all works out. Thanks, Peggie!
Thank you for your review Susan! We look forward to providing you all your fur babies needs and wants.
My vet called Jan 29th to check on delivery time for a critical prescription for my 3 1/2 year old German Shepherd and was told I would have the prescription in a few days. I called on the 30th to finalize the order. Despite my vet having called, on the 2nd they asked for a faxed prescription, which they received on the 2nd per an email confirmation to me. They mailed the non-critical prescription on the 2nd and sent me an email indicating that "my prescription has shipped." The shipment arrived, and to my dismay, the critical prescription was no in the package. I called to learn that the critical prescription had been approved and sent to the pharmacy to be filled, but that "something had happened," and it hadn't been filled. I was then told that there was an issue with my having the prescription sent to a PO Box. They said they couldn't guarantee a quick shipment to the PO Box and needed a physical address. Apparently, because of a fear of a delay, they delayed the order FOR OVER TEN DAYS! They did not contact me via email. They did not contact my vet. In the mean time, my beautiful has suffered! I will never order from this completely irresponsible company again, and you should not trust them!
I was impressed by the friendly staff and the personal phone call from Cristina. I have never gotten that from Amazon. Great value on great products!
Thank you for your review Roland! Trusting us to fulfill your pets needs and wants is a big deal and we want to ensure there is always someone available to speak with for an concerns and questions.
Andrew Singer reached out to share some details about PetPlus program and was very helpful and informative.
Thank you for your review Jason!
Andrew called me after placing order and was helpful in getting order placed and received it very fast
Thank you for your review Stanley!
It was a pleasure placing order with Peggy. She was friendly and checked mailing info etc. She did a very thorough job. She is exceptional!
Thank you for your feedback Valerie!
I came into an unexpected situation which involved my sick dog and little extra money. They worked with me and helped me resolve my situation.
Thank you for your review Maria.
My Customer service rep was so helpful and nice! She didn't waste words and I was very happy with her service.
My customer service rep was awesome. I get a good price for my dog's meds. I am a Pet Care member for 5 years
Thanks for your review Bob!
I had no idea what type of discounts I can receive until Cathy Addonisio called and explained their membership-great value!
Thank you for your feedback Melissa! Glad you joined as the savings is pretty great sitewide!
Met with Cristina Flores. Very pleasant and professional manner. Answered all my questions. All in all a very good experience.
Thank you for your review Arlene.
Clear instructions, prompt response. Had good follow up, but order is not complete yet, so now so far, so good.
Hi Richard, thank you for your feedback! We are happy to hear you are happy with our service so far!
Thanks Peggie for your help yesterday with my order for Sammy. This was the only way I could leave a review for you... thanks for all your help!
Thank you for your review Christel! We hope Sammy is doing well!
Cristina was so nice and helpful to talk to. She was willing to help with the sensitivity if needed and is a Real person to call with a problem.
Thanks for your feedback Susan. Glad to hear you are happy with our service by Cristina!
Great customer service and very professional. Great products and prices. Been using them for years..
I was able to get the best price on the web with the discounts they have and additional ones the representative was able to give me the best rate.
Thank you for your review Elizaveta!
Nothing more than a scam to get you to join. Prices were good to join, then they double after you join. Nothing more than a SCAM
Thank you for your feedback Jan! Members pricing on the products only increase if the manufacturer prices increase, which would happen across the board. However, members are always guaranteed wholesale pricing with a savings guarantee by the end of the year. With Pet Food included on our membership now and free shipping on all orders, customers avg annual savings is well over $200 now. We hope you give us a second chance and if you give us a call at 800-844-1427 we can go over more details with you. If you decide you don't want to join, you can still shop on PetCareRx.com at retail pricing and utilize any available coupons for discounts.
Ayesha was very knowledgeable and informative. She explained the membership advantages. She was very pleasant to talk to
Hi Betsy, thank you for your feedback! We are glad you are happy with the service provided!
Overview
PetCareRx has a rating of 2.9 stars from 653 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PetCareRx most frequently mention credit card, cat food and phone number. PetCareRx ranks 4th among Pet Meds sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review Anita! Thank for sharing your fur babies pic. Adorable!