PDFSimpli has a rating of 3 stars from 1,962 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PDFSimpli most frequently mention credit card, free trial and customer service. PDFSimpli ranks 5th among Software sites.
I was pleased with the availability of customer service and their responsiveness to my needs! They are an easy business to work with.
I'm unsure if there is a charge to my account in 14 days. It was not very evident in the instructions.
Hi,
Thank you for the 5 star rating. We are happy to hear you had a positive experience at PDF Simpli. We value your input and encourage you to let us know more details about your experience with us. You are trying out PDF Simpli for 14 days with unlimited access. After trying the product, if you do not wish to continue, call or go online to cancel before the trial ends because if no cancellation or change of plan is made, then you move over to our auto-renewing base subscription plan for $49.95.
We do have different offers depending on your needs. Plans starting on $3.95 up to $12.95 a month.
Operation hours are: Phone 9:30 AM- 6:30 PM AST MON-FRI | Chat 24/7 or Email support@pdfsimpli.com.
Sincerely,
PDF Simpli
I thought this was free or inexpensive. Now I am signed up for something that could cost almost 50 dollar.
Hello,
Thanks so much for sharing your experience with us and for three star rating. We are sorry for the inconvenience. Please contact our Support Team via email at support@worksimpli.io. They can help you with any inquiries you may have about our website or any issue in general or you can call customer service at 1-844-898-1076 between 9:30AM-6:30PM AST, Monday-Friday.
Best regards,
PDF Simpli
What happened to create a FREE account? I uploaded my document before I knew there was a fee. Yes, $1.95 is great, but it's not free. Another bait and switch.
Hello,
Thank you for sharing your feedback with us. We are so sorry for the misunderstanding. All of our services are on a subscription basis. You can try our "Delayed" option and wait 24 hours for one document, free of charge. Or pay for our 14 day trial (for $1.45 or $1.95) to get your file immediately. After trying the product, if you do not wish to continue, call or go online to cancel before the trial ends or change the subscription to a different plan. We have different offers depending on your needs, please reach out to us by phone 1-844-898-1076 or by email at support@worksimpli.io.
Regards,
PDFSimpli
It said free in google search but then I had to pay to download and print. Bad
Hello,
We are sorry for the inconvenience. While we do offer a free option, which includes a 24-hour waiting period and registration, we also provide a paid option for immediate access to edited documents. We apologize if this wasn't made clearer to you initially. If you have any further questions or concerns, please don't hesitate to reach out.
Regards,
PDFSimpli
Document in doc format is not exactly the same. It contains, for instance, blank pages between each page extracted.
Hi,
Thank you for leaving us a 4 star review! We've worked really hard to bring more functionality to our product. Please explain what happened. We will share this with our team so we can look into it. Please contact us for assistance at 1-844-898-1076 between 9:30AM- 6:30PM AST, Monday-Friday or via email support@worksimpli.io & online chat (24hrs).
Regards,
PDF Simpli
I did a trial and was not for me so deleted and money still taken not happy
Hello,
We’re sorry to hear about your experience. However, we want to clarify that PDFSimpli does not have an app, so it’s possible there may be some confusion with another company.
If you signed up for our service and were charged after the trial, it means the subscription was not canceled before the renewal date. We always send a confirmation email upon sign-up, which includes details on how to manage your subscription.
We’d be happy to review your account and assist you further. Please contact our support team at support@pdfsimpli.com or call us at 1-844-898-1076, and we’ll do our best to resolve this for you.
Best regards,
PDF Simpli
I was charged from two bank accounts both for the initial access and subscription I did not want. When I emailed to get this resolved no one got back to me…I extremely disappointed.
Hello,
Thanks so much for sharing your experience with us. We are sorry for the inconvenience. We've worked really hard to bring more functionality to our product. Please contact our Support Team via email at support@worksimpli.io. They can help you with any inquiries you may have about our website or any issue in general or you can call customer service at 1-844-898-1076 between 9:30AM-6:30PM AST, Monday-Friday.
Best regards,
PDF Simpli
I have been wrongfully charged by pdf simpli. I did not opt for subscription, but still pdf simpli deducted money from my credit card
Hi,
Hope you are doing well. Registering to our website is completely free and so is editing and converting. If you would like to download or print the converted document, then an active subscription is needed. You can use our 14 days trial for $1.95 or $1.45 to download the document and if you are not satisfied with us then you can cancel it any time before 14 days and you’ll only pay once.
We provide a risk-free trial period during which full refunds are available for all charges within 30 days of the initial transaction date if cancellation is overlooked. Should cancellation not be initiated, billing will continue as per the agreed terms, which must be accepted prior to commencing the trial. Participation in the trial is voluntary, and charges are not imposed arbitrarily.
PDF Simpli works with a user based system in which every user must choose the trial plan where it is explained that the account is for 14 days and due to an automatic renewal upon not canceling within the trial period. Also, every customer receives these details in the email once the account is created. Lastly in order to activate your account you must have agreed with the terms and conditions where the auto renewal details are once again provided.
With count with multiple convenient options for cancellation, including via phone, chat, email, and directly through your account's profile settings. With these accessible methods, canceling your subscription is straightforward.
Contact Us | Phone: 1-844-898-1076 | Chat - Website | Email: support@pdfsimpli.com | Tech Email: techsupport@worksimpli.io | 24/7
Thank you,
PDF Simpli
No considero justo que después de haberme dado de baja tenga que pagar un mes mas, además el pago decía setenta y algo de pesos mexicanos y después apareció con setecientos pesos, por lo que tuve necesidad de bloquearlos para que no pudieran realizar el cobro adicional que quieren ustedes hacerme.
Hola,
Lamentamos cualquier inconveniente que hayas experimentado. Queremos aclarar que la información sobre la suscripción y los cargos recurrentes se detalla en varios puntos antes de que se procese el pago. Esto incluye la sección de detalles del plan al seleccionar la opción de prueba, los Términos y Condiciones que deben aceptarse antes de ingresar los datos de pago, y finalmente, en el correo electrónico de confirmación con el Recibo de Pago.
Si ya solicitaste la cancelación y tienes dudas sobre los cargos, por favor, comunícate con nuestro equipo de soporte a través de support@worksimpli. Io o llamando al 1-844-898-1076. Con gusto revisaremos tu caso y te ayudaremos a resolver cualquier inquietud.
Atentamente,
PDFSimpli
I don't want a subscription! Now you take my money. I just paid for one file. That's all what I needed!
Hello,
We do not provide a one-time service. Instead, we offer a 14-day trial subscription. If you do not wish to be charged, please cancel within the trial period.
Contact Us | Phone: 1-844-898-1076 | Chat - Website | Email: support@pdfsimpli.com | Tech Email: techsupport@worksimpli.io | 24/7
Thank you,
PDF Simpli
Very disappointed as I had never subscribed to pdfsimpli! I have no idea how your company managed to get my bank details
Hello,
Thank you for sharing your concerns. We understand that you are very disappointed and wish to clarify that our system is user-based, meaning we can only process payments when an account is created by the user. In your case, our records indicate that your payment was processed via PayPal, and we do not have direct access to any bank details.
If you believe there has been an error or if you need further assistance regarding your account, please reach out to our support team at support@worksimpli.io or call us at 1-844-898-1076. We are committed to addressing your concerns promptly.
Best regards,
PDFSimpli
Want one PDF payed 1.99 twice then was charged 49.95 for a whole month i didn't want. Pay Pal wouldn't give my money back.
Hello,
Thank you for sharing your feedback with us. All of our services are on a subscription basis. We have worked really hard to bring more functionality to our product to offer the best service for you. You can try our "Delayed" Option and wait 24 hr for the download of one document, free of charge. Or pay for our 14 day trial (for $1.45 or $1.95) to get your file immediately, depending on the plan you choose. The $1.95 option gives you full access and unlimited conversion for 14 days. After trying the product, if you do not wish to continue, call or go online to cancel before the trial ends or change the subscription to a different plan. If no cancellation or change of plan is made, then you move over to our auto-renewing base subscription plan for $49.95. All of this information gets sent to you on the same day of sign up via email!
We have different plans depending on your needs, prices from $3.95 up to $12.95 for a single user subscription, please reach out to us by phone 1-844-898-1076 or by email at support@worksimpli.com if interested in keeping the service at a lower price.
Regards,
PDFSimpli
Okay, big scam, what I wanted was a replacement of a social security card which I'd never received. They charged me 49.95.
Hello,
Thank you for sharing your feedback with us. Here at PDF Simpli we offer many forms, templates and an editor with tools where you can get the documents that you need. If you purchased the security card replacement application form that we offer, it is available for you to download after filling it out. We do not send it to the S.S offices, you would have to send it yourself so that you can receive your card.
We are sorry for the inconvenience and any confusion you may have about our services. PDF Simpli works with a user based system in which every user must choose the trial plan where it is explained that the account is for 14 days and due to an automatic renewal upon not canceling within the trial period. Also, every customer receives these details in the email once the account is created. Lastly in order to activate your account you must have agreed with the terms and conditions where the auto renewal details are once again provided. We hope this can be of assistance.
Please reach out to us by phone 1-844-898-1076 or by email at support@worksimpli.io if you have any other concerns or questions.
Best regards,
PDF Simpli
Mala experiencia me cobraron una suscripcion mensual cuando yo cogi solo 14 dias y luego no devolvieron el importe como ponen que lo devuelven dentro de los 30 dias, es todo mentira
Hola,
Esperamos que estés bien. Nuestro sitio web es un servicio de suscripción. Si deseas descargar o imprimir un documento convertido, necesitas una suscripción activa. Puedes usar nuestra prueba de acceso de 14 días por $1.95 o $1.45 para descargar el documento. Si no estás satisfecho, puedes cancelarla en cualquier momento antes de los 14 días y solo pagarás una vez.
Ofrecemos un período de prueba sin riesgos durante el cual se reembolsarán todos los cargos dentro de los 30 días posteriores a la fecha de la transacción inicial si se pasa por alto la cancelación. Si no se realiza la cancelación, la facturación continuará según los términos acordados, que deben aceptarse antes de comenzar la prueba. La participación en la prueba es voluntaria y los cargos no se imponen arbitrariamente. Para obtener un reembolso, puedes llamarnos, enviarnos un correo electrónico o chatear con nosotros.
PDF Simpli funciona con un sistema basado en el usuario, en el que cada usuario debe elegir el plan de prueba. Se explica que la cuenta tiene una duración de 14 días y se renovará automáticamente si no se cancela dentro del período de prueba. Además, cada cliente recibe estos datos por correo electrónico una vez creada la cuenta. Para activar su cuenta, debe aceptar los términos y condiciones, donde se proporcionan nuevamente los detalles de la renovación automática.
Atentamente,
PDF Simpli
I have tried a test conversion. The result was worse than e.g. finereader, especially regarding the loss of formatting. Therefore not usable for me. I then fell into the subscription trap and unlike the trustworthy PDF guru, who refunded everything, they did not want to refund the debited installments except for one, although I did not use the program after the test. In contrast to the competition, pdf simply used the less transparent automated payment procedure without visibility of the individual debit, so that the debit is not noticeable.
Hello,
Thank you for your feedback. We're sorry to hear about your experience. Please note that we operate on a subscription model, which is clearly outlined in our terms when signing up for the 14-day trial. If the subscription isn't canceled before the trial ends, it automatically renews. We also offer a 30-day money-back guarantee for customers who may have been charged unexpectedly.
We encourage you to contact our support team at support@pdfsimpli.com, and we'll be happy to assist you with any issues, including a refund if applicable. Thank you for giving us the opportunity to resolve this matter.
Regards,
PDFSimpli
Attempted to cancel and stop the sutomatic billing but no response or ability to talk to anyone e live. Don't want to continue as never use this. Disgusted. Would never sign up for a ythi h line this agzin
Hello,
Thank you for bringing this to our attention. We apologize for the inconvenience you're experiencing with our website, and appreciate your patience. To better assist you, could you please contact us at 1-844-898-1076 via email at support@worksimpli.io. Our support team can identify and resolve the issues promptly.
Sincerely,
PDFSimpli
Refused my refund when only using the app 2 times. The subscription was totally a insane price.i lost my job of 34 years am on medical I can't afford to pay this kind of money when the app said that I would only charge me 1 dollar I knew you guys were totally dishonest. Am so upset you can't even imagine because that money was to fix my car
Thanks a lot
Hello,
Thank you for sharing your feedback with us. All of our services are on a subscription basis. We have worked really hard to bring more functionality to our product to offer the best service for you. You can try our "Delayed" Option and wait 24 hr for the download of one document, free of charge. Or pay for our 14 day trial (for $1.45 or $1.95) to get your file immediately, depending on the plan you choose. The $1.95 option gives you full access and unlimited conversion for 14 days. After trying the product, if you do not wish to continue, call or go online to cancel before the trial ends or change the subscription to a different plan. If no cancellation or change of plan is made, then you move over to our auto-renewing base subscription plan for $39.95.
We have different plans depending on your needs, please reach out to us by phone 1-844-898-1076 or by email at support@worksimpli.io.
Regards,
PDFSimpli
You signed me up to pay a recurring monthly payment that I did not consent to, so not a positive experience at all.
Hi,
We are sorry for the inconvenience. PDF Simpli works with a user based system in which every user must choose the trial plan where it is explained that the account is for 14 days and due to an automatic renewal upon not canceling within the trial period. Also, every customer receives these details in the email once the account is created. Lastly in order to activate your account you must have agreed with the terms and conditions where the auto renewal details are once again provided. We hope this can be of assistance.
Sincerely,
PDF Simpli
You took money without permission after I cancelled your service.
Hi,
Hope you are doing well. Registering to our website is completely free and so is editing and converting. If you would like to download or print the converted document, then an active subscription is needed. You can use our 14 days trial for $1.95 or $1.45 to download the document and if you are not satisfied with us then you can cancel it any time before 14 days and you’ll only pay once.
We provide a risk-free trial period during which full refunds are available for all charges within 30 days of the initial transaction date if cancellation is overlooked. Should cancellation not be initiated, billing will continue as per the agreed terms, which must be accepted prior to commencing the trial. Participation in the trial is voluntary, and charges are not imposed arbitrarily.
PDF Simpli works with a user based system in which every user must choose the trial plan where it is explained that the account is for 14 days and due to an automatic renewal upon not canceling within the trial period. Also, every customer receives these details in the email once the account is created. Lastly in order to activate your account you must have agreed with the terms and conditions where the auto renewal details are once again provided.
We provide multiple convenient options for cancellation, including via phone, chat, email, and directly through your account's profile settings. With these accessible methods, canceling your subscription is straightforward. Furthermore, when the account is successfully canceled our system sends an automated email message.
Contact Us | Phone: 1-844-898-1076 | Chat - Website | Email: support@pdfsimpli.com | Tech Email: techsupport@worksimpli.io | 24/7
Thank you,
PDFSimpli
Answer: This company is a scam. I would not recommend to anyone
Answer: Same here. Just charged today. Never used them. Sent a refund request. I'll come back when I have an answer. Kirk F.
Answer: Very very very hard you cannot get hold of them at any moment
Hi,
We really appreciate you taking the time out to share your review with us. We're delighted to learn that you had a great experience with PDFSimpli. We value your input and encourage you to let us know more details about your experience with us. Thank you for the 5 star rating.
Sincerely,
PDF Simpli