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GB
2 reviews
10 helpful votes
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Useless when it matters
March 14, 2023

Lost plenty of money to a fraudulent Chinese company because PayPal are absolutely useless when it matters. No interest in looking beyond the superficial and not interested in combatting blatant criminality through their site.

Date of experience: March 14, 2023
Maine
17 reviews
37 helpful votes
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Not like the old days
December 15, 2023

When you escalate a claim you assume PayPal reads the entire complaint however after my previous experience I have discovered they didn't understand the actual issue. They actually missed the entire point. The issue was about purchasing of insurance that didn't cover my item, the issue was not my item. There are 2 lessons here, retailers are now desperate so be careful and PayPal has clearly been outsourced as their grasp on the English language is clearly absent.

Date of experience: December 13, 2023
Spain
58 reviews
312 helpful votes
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I have been using PayPal for several years now and haven`t had a single issue with them. While they take commissions when you receive money - they are acceptable compared with the fees my local banks charge.

Date of experience: April 13, 2010
80 reviews
360 helpful votes
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Not sure why anyone would use anything else besides paypal - These days I'm not sure why if you have a website you would even bother risking your money to an unknown CC processing company. I think people should just stick with paypal.com, google checkout, or quickbooks as those companies offer some of the best options available.

Date of experience: June 11, 2008
Costa Rica
6 reviews
14 helpful votes
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Great site, helps me pay on places I don't trust 100%, and is a nice way of getting paid quickly or from people that are bad when it comes to paying. You send them a request for money and they don't have an excuse, they can even pay with their credit card. No more "the check is in the mail" or "I will go to the bank to deposit tomorrow"

Date of experience: September 4, 2011
GB
6 reviews
1 helpful vote
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Use of Paypal
August 21, 2017

Great tool for managing income via my website, and for paying for online purchases securely. When I have raised a couple of disputes over the last 8 years or so, they were resolved reasonably and quickly by PayPal.

Date of experience: August 21, 2017
India
4 reviews
1 helpful vote
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It has good tracking system and good dispute resolution centre, if you don't receive your product or got into any fraud you can claim your money, which is very great thing.

Easy to use, widely accepted, reasonable fees and works with most shopping website.

Date of experience: October 12, 2017
Virginia
2 reviews
5 helpful votes
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Satisfied
November 16, 2022

Like many businesses that handle payments, PayPal levies fees for their services. It's always wonderful if costs can be reduced so that creators may keep more of the money they work so hard to earn, even though I expect and accept that fees are ultimately inevitable. When price increases are necessary to take percentages into account, it is unpleasant. However, in general, I have found PayPal's costs to be among the lowest, so this is a very small issue.

Date of experience: November 15, 2022
Australia
2 reviews
5 helpful votes
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In less than 24 hours Paypal achieved what I had been trying to do for almost 8 weeks. Get a fraudulent company Stylishplus.com.au, to either supply ordered goods or refund my money. I applaud Paypal for their efficiency otherwise this could have dragged on for another 2 months.

Date of experience: August 2, 2015
Chile
5 reviews
21 helpful votes
Follow Marcelo C.
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Used paypal for nearly 6 years for about 50% of my online purchases. I open disputes in only 8 cases (on over 200 purchases) because of online stores that went bankrupt and didn't refund (Anime-island, now having problems with nippon yassan), all ended in my favor. Now (29 April) i received a mail saying "you can no longer use our service" claiming misuse of the protection program (in that case why all cases ended in my favour?) even when the uses where totally justified.
Their support its basically a bot saying that they dont known the precise cause of the ban and cant due anything about it.

Date of experience: May 9, 2021
Kansas
1 review
1 helpful vote
Follow Brenda F.
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Paypal offers a false sense of security by offering a make believe security net that is absolutely worthless when you actually need it. Do not be fooled. The resolution department couldnt spot a problem even if its spelled out for them. And you cant reach a person if your life depended on it. Absolutely disappointed.

Date of experience: July 14, 2020
Malta
15 reviews
31 helpful votes
Follow My Honest R.
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I do understand that banks and companies like PayPal must confirm your identity. Hence, I work for a company that needs to do this.
What I don't understand is that PayPal, a company that works in almost every country, makes it impossible to adapt your data. Impossible! But limit your account because of this.
PayPal! There are many inhabitants of the universe who move from country to country for their jobs. They live there for some years. Or shorter, and then move on to another country.
But because of your faulty website, information cannot be changed.
Thus, I cannot change info, because your website doesn't let me, yet I am the one who is being limited?!

I tried to remove my account, but I cannot even do this because of the data that I need to provide.
You know what!. Do you believe I am going against your AML/TF regulations? Please report me. I don't care, I am as clean as can be.

Date of experience: June 10, 2024
Romania
1 review
1 helpful vote
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Known to be close peoples accounts and confiscate they're money for no reason even after giving them all your personal information Id Driving license bank statement etc.Thank you paypal for freezing my account an my money for no reason. I learned a lot by avoiding you. There are a ton of services out there with much lower fees that doesn't steal peoples hard earned money.

Date of experience: May 6, 2024
Denmark
1 review
1 helpful vote
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Terrible Company
June 15, 2024

PayPal is the worst.

They freeze accounts, they withhold funds, they seize funds. The only reason they are where they are because they were the 1st. I hope in the future, there are strong alternatives to replace them.

Date of experience: June 15, 2024
Netherlands
1 review
1 helpful vote
Follow Joy F.
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Paypal do not refer you to an adviser with problems, instead get a robot bod, that keeps repeating itself.

Also been waiting ages for a refund for something that I cancelled. Eg no item have been received or returned, however, it is taking a long time and it seems like, it is not the shop or the bank problem. So where is the problem?

I am also not sure how their resolution system works either, if no problems are referred.

Date of experience: March 7, 2024
Virginia
11 reviews
22 helpful votes
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I've used PayPal for over 20 years. Today, I attempted to make a 21. Purchased from Home Depot, attempted to use PayPal with no success. After about 10 tries I gave up. What good is it if it doesn't work. What if this were an emergency and I had no way to use it?

Date of experience: May 19, 2024
West Virginia
1 review
1 helpful vote
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Be careful
March 5, 2024

From my experience its nothing to write home about i put money into the system and didn't leave with a dime. I regret ever trying, beware i have tried so many other with same outcome and i want to help those of you out there who has been through same. I got the help I was seeking through uncac.net

Date of experience: March 5, 2024
Washington
2 reviews
7 helpful votes
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I would recommend this
February 16, 2024

The money appears in your account the following business day, and the transfers are easy and rapid. I highly suggest it. Extensive accessibility on nearly all websites. Cons include phishing attempts and spoof emails sent to the official email address by people posing as Paypal, which implies ongoing cyberattacks.

Date of experience: February 15, 2024
California
1 review
2 helpful votes
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PayPal thieves
March 1, 2024

PayPal thieves. Scheme of deception: they issue you a PayPal credit card, the only option for using cashback is to transfer it to your PayPal account. Then they block your account and your cashback disappears. PayPal stole more than $300 from me.

Date of experience: March 1, 2024
Philippines
1 review
0 helpful votes
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Excellent
April 11, 2024

I am a black woman. I purchased skin lightening products from the website ebay.com and i didnt even get my products. I notified paypal and they helped me get my money back because the seller accepted paypal.I then purchased skin bleaching products from another seller that accepts paypal called mansionhawaiibeauty.online recommended by ebony magazine and their stronger professional or prescription strenght products make me look far more light skin and this time no problems at all by far the best skin lightening products i have ever found. Thank you paypal for helping me when i needed it and thank you to the mansionhawaiibeauty.online. I recommend only buying from websites that accept paypal because it means you as the buyer are fully protected.

Date of experience: April 9, 2024

Overview

PayPal has a rating of 1.3 stars from 2,136 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PayPal most frequently mention customer service, credit card and bank account. PayPal ranks 157th among Money Transfer sites.

service
617
value
560
shipping
239
returns
278
quality
525
+431