Paula Young

I would not give even one star if not forced to check one! Operators do not give any updates. Will only repeat structured comments, sounds like a recording. Mailed 11/10/22 for an exchange. They say received on 11/21. Still processing on 12/1/22. Will not say where exchange is in the process. Never again! Pay more for better service.

Bought a wig 2 weeks ago... felt something digging in the side of my head... wire in ear tab must have been broken... called Paula young and they said they could not replace it because it was worn... well now I'm stuck with a wig with a wire sticking into my brain... BUYER BEWARE of Paula Young and her products, policies and all other rip offs!

I just happened to notice a monthly charge taken directly out of my checking account to Paula Young. This has been going on for months, now that I've searched and found it. After talking to their call center, I was told that it's a "membership fee" that I never signed up for. What slimy business practices. I've bought their wigs since having chemo 12 years ago. Never again. They've lost a good customer.

I've been a Paula Young customer for many years. In the past, I was happy with my purchases and their response to any problems which arose.

Things have changed!

There has been a steady erosion of customer service, along with a strikingly dramatic rise in fees - to the point where I am done! The most recent exchange came as a result of a $22 merchandise credit sitting in my account because of an earlier return. I selected a wig priced at $56.99. When I spoke with their customer service (a decided oxymoron) representative, she informed me that my price for the wig (INCLUDING my credit) would be slightly over $60! This included a 40% shipping fee - 40%!

I could offer other examples of 'milking the customer' but I'll leave it at that. Avoid this company like the plague.

J. Rice

I like my wigs from Paula Young but I don't like their shipping policy. The charge for returns is costly and there are several charges up front when I buy wigs such as "COVID surcharge" and others. I feel that shipping should be free and returns too. It seems that a $39 wig may end up costing far over $50. Other companies offer free shipping and free returns. I think this company should, too

I get an email saying I can buy a wig for $39 and Free Shipping. I put the code in and "No Discount" for shipping! I call the company and I'm told at the bottom of the email I got it says I have to spend $59 to get FREE shipping. That is completely deceptive marketing. I don't appreciate this kind of underhanded tactics! I've enjoyed the wigs I get from Paula Young company but this false advertising is turning me away from this company.

Not very happy the top by the back isn't smooth it feels like there's been some of the hair cut off it towards the back on top the hair in the back is very thin u can see through it

I I have used this company for years. I have always been very well pleased, however, they advertise free shipping over the holidays.The shipping is not free they charge a delivery surcharge for staging. I have no idea what staging is but I have a feeling that's the shipping price. They also charge extra for something called P&H. My $39 wig became 59.17!

Paula Young has been a real life saver for me in recent years. I suffered medical hair loss and was concerned about looking nice while working in public.
This company offers a wide variety of wigs, hair pieces, and extensions as well as accessories and tools to care for your products. I love the natural look with a mix of colors including highlights, lowlights and root colors. There are always around 30 basic color shades to choose from. There are a variety of lengths from ear to shoulder and longer. Styles range from straight to wavy to curly. The customer service has been great and I continue to be a satisfied customer.

I have bought their wigs before but the quality of wigs has gone down hill. I was on phone 2hrs today. Was sent wrong item but because on sale I can't get refund although it was their error. I will never shop at Paula Young again. I again say service is the worst! Do not buy Turban with long wavy hair!

Never got my wig. They said they will mail another one. I did not want it as it would arrive too late. But they insisted that they cannot cancel the order, only ship a new one and then I can return it. I agreed on the condition that I would not have to pay for return shipping. I return the too-late wig, but only was refunded(after 3 phone calls) for the wig. They deducted the return shipping fee. I have called them several times now, each time another excuse(after hrs, call back tomorrow, check has been written out but not mailed yet.It is now weeks later and I still do not have my refund. They do not ever deserve 1 star.

Plus they charge an extra fee for something they called, Covid-19. Like the world is not suffering enough with shot-downs all around, they have surcharge people because of Covid-19.
I cancelled my order right on the get-go.
I don't think we need a company that takes advantage of people's suffering.

Be very careful about purchasing from this company, they do not honor their return policy at all! I purchased four wigs, two of which were Clearance & not eligible for a refund (store credit only), which I understood & agreed to. Two WERE eligible for a refund, & I followed their return instructions to a T. After they received the two back that qualified for a refund of $79.86, I was told through email that I would receive a store credit only. I have emailed, called customer service twice, to no avail. One of the wigs was later changed to a Clearance item, but it was NOT Clearance when I purchased it. They are evasive, & I am having to contact my credit card company to get them involved. Be very cautious with this Company, I am thoroughly dismayed at their lack of competent customer service!

My 2 orders took almost 2 months to get to me & then when I got it, 2 out of my 3 products were ratty junk. Quality has gone downhill & customer service is worthless. I used to buy only from this company but as of now, I will never buy from them again.

I wish I have read these reviews before I purchased items from this seller. I bought two turbans from Paule Young. They both made from easily wrinkled fabric, the design is ugly, and very poor workmanship, they do not fit properly, they are too small even with short hair, or maybe they were made for a newborn baby. If you wish to return you have to pay $9 to return. I will never buy anything from this Paula Young. Paula Young sells horrible-made products!

This company will tell you one thing and the cost you purchase up by double the original price. I was totally dissatisfied with the complicated bate and switch routine that they came up with. I can not even give them a decent rating on their product. I was discussed with the whole process.

I ordered a wig from Paula Young only to wait a month and I never received it, called them was told card was never charged so now I reordered. Fast forward ordered 2 wigs on Monday night, card was charged $123 then on Tuesday evening my card was refunded and recharged $138 I know it's only $15 but it's the point of being charged one price and then when I called they said oh the price is only an estimate! An estimate of what? I've had enough. Never never ever again! Bull crap scamming company with mediocre wigs!

I ordered several wiglets and the color it quality was not right, so I sent them back. Going on 4 weeks now and no refund! I am charges 15.00 for shipping and no wiglets. I will never order again from this company. Customer service is horrible!

First I ordered a hair piece in May, color didn't match I used their label to return, I tracked this package and they kept saying they didn't have it yet but tracking said they did. When I called about it they said I was getting very close to my 30 days but if I ordered another wig they would extend my time to 60 days. There were 2 wigs I wanted to try so I ordered them. I liked one and wanted to return one. I decided not to use their label because of the previous return experience. I called twice to get the address to send it back telling them I was sending it UPS. Both times I was given the same address, I spent 17.00 to return it UPS. 2 weeks later box is returned to me with a sticker that says refused! When I called to find out why, I was told oh you can't send UPS to that address now I am out of time to return. What a dishonest company. Never again. I contacted my credit card company and filed a claim.