Overton's

Ordered a boating pull behind tube and was sent a cheaper one that was not the one I ordered. I have emailed 3 times with no response, called once and put on hold for 48min then hung up on, finally talked to a person that said they did not have the product I ordered in stock now. It has been 3 day and still waiting to get a return slip emailed to me so I can return wrong item and then get my money returned. This company is horrible and I will never order from them again. I ordered a new tube from Amazon got it on 2 days and it was $5 cheaper

I placed my order and got an email relatively quickly confirming the details. It said I would receive another email when the order was shipped. A week later, I was wondering why I never got that email. Lo and behold, when I go onto their system to track my order, it says my order doesn't exist. I finally called and was told they had to call the warehouse and would call me right back. They didn't. But, now 12 days later, it is at least showing up as being shipped. Will I receive it? I have my doubts.

Items that were ordered and paid for were not shipped. I tried to call customer and found it doesn't exist. I even tried to call the number to order items and no one answered. You would think they would at least pick up the phone if someone is trying to put an order in. I used to deal with this company years ago with good results. Things have changed. This company is so substandard I don't believe I'll ever get the missing items. The next call is to my credit card company to look for a resolution.

Do not order from Overtons! Have ordered 2 big brawler couch tubes both in a month come apart at seam= no hold air, Overtons kicks can down the street to ZUP manufactorer who never responds and number is always busy! FRAUD FROM THEM BEWARE! WARRANTY POLICY IS A TOTAL SHAM!

Bought a towable tube, rope and acc for Memorial day weekend. Paid extra to have it shipped to get it in time. Per the online map it should take 2 days to get to me and I had 5. Well it took 5 but didn't leave their warehouse for 2 days because they were doing inventory the week of Memorial day... now I have to pay $40 to send back due to their poor business practices and customer service was rude and short. No wonder they are in bankruptcy.

I ordered a tube from Overton's on June 22nd. About 6 days later I received my package. Sadly, it did not contain what I had ordered. I called in, explained the situation, and was emailed a FedEx label to return the product. I did immediately and waited patiently for my tube to arrive. It is now July 21st (1 month later), and I still have NOT received my product.
I have called in 3 times and waited on hold for a cumulative time of over 2 hours. I have done the online chat twice. I am currently on hold for over 70 minutes to cancel my order and receive a refund. After 71 minutes I was hung up on automatically.
Incompetent would be a compliment. Absolutely dreadful. Fraudulent.

Ordered a pair of dock bumpers almost 2 weeks ago... still not shipped. Contacted Cust. Svc they told me takes 8 to 10 business days to ship. And was very abrupt with me. If this item was available somewhere else, I would of cancelled. This is the second and LAST time I will order from Overton's. Catalogs received in the mail will find a nice home in the trash can. Someone should tell Marcus Lemonis to stop helping other companies on his Tv show and concentrate on his own! Shop elsewhere.

I have been by a fan of Overton's since they were a mail order catalog in the 90's. They were recently bought by Gander Mtn which is my favorite outdoor store chain. I have a Supra Ski boat so we spend a lot of time on the Lakes and that means we need a lot of boating gear and toys for the water. We buy all of our skis, ropes, tubes, toys and trailer accessories from Overton's. I can't find them in any other store locally. They are simply the best in the business.

Ordered life jackets for our resort on May 10th and they were all listed as in stock. Today is May 25th and they have not shipped. Called, got transferred after 10 minutes, waited another 20 minutes and was told they will ship within a week or so. Total of 45 minutes... cancelled order. Never again

A Facebook advertisement came up for a Ronix wakeboard priced at $290, with boots, on overtons. I looked all over the internet for a similar deal, and the best I could find was $500. I immediately thought overtons was a scam site and came to check reviews. Reviews showed it as legitimate but terrible customer service and experiences, specifically on this website. I threw caution to the wind and made the purchase. Because I had been looking at used boards for $300 locally and was over the search. Overtons told me it would take 11 days to arrive. The website order number still shows "order received" with no indication it had shipped. But one day after placing the order, I received a FedEx notification of a package delivery on the way. Sure enough, two days after placing my order, the wakeboard and boots arrived in great packaging (original from Ronix). No scratches. Unopened. No dents. Exactly what I ordered. 9 days ahead of schedule. Their site still doesn't even show the order as processed, so I can see where issues may lie if you have a bad experience and need assistance... But everything for my order was flawless and I am shocked. I'll definitely give them a try again sometime.

What terrible customer service! I had to call twice to check status on an, come to find out an out of stock item, order to see what the hold up was. They did to fix the problem with providing me a similar item for the same price. I had the option to pay more. NO! I then call and email... to finally get a call WEEKS after the initial contact. And still no call back when I missed the call. Rude rep and terrible experience overall. Do not order!

Whatever you do do not buy from this business. Complete waste of time money and energy dealing with such poore poore Customer service One thing you will receive from this company is lies. Over and over again.

Made $115.18 purchase on May 9. Item quality was awful. Called customer service to process a return. Waited 30 minutes before speaking to a representative. Took another 20 minutes of which 5 minutes was actually communicating and the remaining 15 minutes was more holding. On May 29, received a credit of $18.88. WTF? On June 2, called customer service - carbon copy of first call almost to the minute. Received credit of $76.31. $19.99 still outstanding. Called customer service again. Only took 25 minutes for someone to respond. Learned the $19.99 was for shipping and non-refundable because my reason for the return was "changed mind." Argued for another ten minutes to no avail.

Ordered an item in July 2022 I was told it was in stock and would ship in 3 to 5 days. Paid nearly $2400 for item and was then told it was on back order. After six weeks was told it had shipped only to find out that they never had the item in the first place. Contacted the manufacture of the item, and they said that it has never been out of stock and was available for purchase immediately. Was told that Overton's refuses to pay them for item that I paid for, and therefore the manufacture will not ship the item to me as a overtons has not paid for the item to ship. I have been told by managers and supervisors of those managers that the issue will be resolved by Monday going on nine months now. I have called them more than 20 times and I'm always assured that they can solve my problem. Liars.

My only recourse is to request a refund through my credit card company for fraud. The item is no longer available for a purchase at the price I paid they have held my money for nine months and shipped nothing.