OurFamilyWizard

We were suggested to use OFW by a mediator who clearly has never used it before. It's the same thing as the free calendar and email program that comes with your phone. The site is constantly trying to sell you their upgrades from their site. The app on your phone is glitchy. I don't understand why you would use this and add all the extra work and cost to something that can be done with your phone simply and natively. Unfortunately for us now that we agreed to use it there is a court order saying that we have to use it and getting the court order changed is cost prohibitive.

Beware! The information you put on OFW that you don't make private is not confidential! This includes the medical tab where you upload info on your children's medical information. I contacted customer service tonight for a different questions and was told that ANYTHING uploaded that you don't make private, is the same as uploading to Facebook for all your friends to see. Just keep in mind when you're using the site!

Don't use - unprofessional - does not stand by their word. CHECK REVIEWS - not BBB accredited. Will not refund after purchase. Proof was sent of request to cancel and i was told their staff is perfect and doesn't make mistakes. Wish i would have checked reviews first.

**Response to Sara K. - I did call. I was asked to send proof that i called and i did. Then was told that your employees don't make mistakes, i couldn't remember the exact dates and stated them wrong (correcting myself later after i researched thru my call log) - so therefore i am inconsistent and even though i sent proof of the call like i was asked to do (which i assume he wasn't expecting actual proof) he came up with the excuse of his employees being perfect. Totally unacceptable. Don't ask for proof if you won't follow thru.

Ive been using Ourfamilywizard for more than 2 years requested by the court. The application is a complete waste of money, and their customer service is a joke. After notifying the OFW customer service about my issue with the application several times, the customer service agent couldnt care less about my issue/concerns. I think, the company policy is to make money out of you with minimum effort on their end to fix or upgrade OFW application. I would give a friendly advice to everyone who wants to use OFW in future to stay away from this application; you rather use OPTIMAL or other competitors out there. Please dont give them business. I would hardly give OFW 1 out of 10.

Very poor usability. Very expensive. Search function hardly works. Full of useless features that don't add any value. Stay away.

This app service was forced on us by the court.
No phone or calling system and customer service is rude

$99 a year for a email system that you cannot print from except for screen shots. My ex uses it as another tool to manipulate and actually threatened to file a motion to enforce if I did not spend the money to buy it. He then believes I have to be his secretary and fill in the calendar for him when I already have two others that I use because of all the people who are involved with my children, as he never helps with appointments and pick ups. He thinks he needs a special calendar. He is trying to force me to use the payment portal but it makes you enter your entire social security number, date of birth and bank account information. There is no app I have ever had that does that, especially with a two star rating. My favorite part is that he added the children, but didn't actually make them put the app on their phones, so I thought I was including them and it was all fake. After reading this, however, it sounds like it would just hurt them more to see how possessive and controlling he really is. I hate it and I do also think they are in bed with the family courts. The cost is unbelievable.

This app is ridiculously over-priced. Steer clear of it if at all possible. I use it for Calendaring and Messages, both of which are unacceptably bad.

The messaging service doesn't support proper message threads. If you need to communicate solely through the tool, it becomes very difficult to manage over time. The "tone meter" is a ridiculously simple gimmick - do not purchase.

The calendaring is similarly crap. There is no integration with iCal/GCal, which is a ridiculous omission for those of us with busy calendars to manage. Their competitor - twohomes - has had it for years. Unfortunately not an option for me to switch, due to court order and uncoorperative ex.

Stability is a problem. There is often unexplained downtime, which is simple unacceptable for a tool like this.

They haven't added any significant features to the app for ages. This is just a cynical exercise in exploiting a captive market via the courts.

Avoid at all costs.

Noting more then a program to profit from. This is just email and a calendar. My ex husband wanted this program and I am forced by the courts. Strange thing is he only uses it for expenses. I have repeatedly had to tell him not to text me or call if not an emergency and he can't follow the calendar nor even show up to appointments he told the court he wants to come to. He put on a great show for the court and is right back to not giving a damn about his kids.

I love how OFW responded telling how this program could help! Ate you kidding with your standard response! He doesn't use the basic tools that he claimed he wanted. How in the world is this program going to fix a parent who doesn't give a damn anoyt his kids and only cares about how much money he has to provide in chomd support and medical bills. Get off your high horse OFW... you are nothing but a money grabbing scam the courts force people to use. He couldn't follow a gmail calendar or email.

This is a fantastic app! For years the mother of my child kept moving between states, residences, changed schools and kept not moving Court Order. I had to fight really hard to see my daughter and fly all over the states to be able to see her. From time to time she would change her email or phone number or didn't respond to me ringing the doorbell and I would have to come back without my daughter.
Since judge ordered family wizard over two years ago, I have regular visitations, the emails are less rude and less confusing, she is held accountable for her actions and she can't delete or respond to different threads or make anything up.
Our Family Wizard has really really saved my life and my relation with my daughter. I also hope that with time my ex will see that this has provided us both with stability and accountability and ensured we talked to each other (at least) in courteous manner. At the end anything that can improve communication, benefits our daughter most.
Thank you for providing a tool where emails cannot be manipulated and changed and that it shows when the messages were viewed.

My attorney had initially suggested, which I set up, using a dedicated gmail account and Google calendar. However, my ex-husband, whom I divorced because of domestic violence, stated he was not receiving e-mails or notifications and was unable to view anything on Google calendar. He works in tech support. He also claimed he was unable to log in to Our Family Wizard, and was attempting to continue all communication via lawyers (we have 2 no contact orders). I could not afford that. When I mentioned to my lawyer starting contempt proceedings for not using the court-ordered communication tool, he logged in that same day and we had no more problems. He still chooses not to reply to many communications, but it is impossible for him to claim I have not sent them or he has not received them. I am so grateful for this app, which allows me to preserve my sanity while being forced to co-parent with an individual who seems to have many sociopathic tendencies. If you have an ex who is willing to co-parent and use a free option like Google Calendars, you are lucky. If you are unlucky like me, Our Family Wizard is a lifesaver. Thank you very much!

3rd time I had signed up and paid for My Family Wizard. I was told my Ex was already set up and customer service tells me to sign up/pay and I will connect with my Ex. I signed up, paid to find out my Ex wasn't signed up or even active since 2013! After finding out I reached out to customer service. No response. I reached them on my 2nd attempt now 34 days since I signed up and NO help!
Why couldn't I be told before I pad my Ex wasn't signed up yet?

My hope is that others avoid my mistake if it's an option -- I voluntarily agreed to use this program upon my lawyer's advice. Obviously he has never actually used it himself. Please avoid this product.

Poor design, glitchy and often unnecessarily difficult to navigate. They don't stand by their product. When I reported one error I came across regarding the app reporting false dates that messages had been sent and received, the error persisted for over a month. They refused to provide any sort of compensation when I inquired. I guess they had my money a year in advance, so why bother to stand behind their product?

Don't waste your money when there are so many free options that accomplish the task more efficiently and reliably. Use google's suite of products for free (gmail, calendar). Send your money via e-transfers for free or a nominal fee. They do a much better job, and oh yeah, did I mention they're free? Save your money for more important things in life like clothing, sports, food and family events.

I am court ordered to use this site. Technically, the site is confusing and difficult to navigate. I have encountered glitches too numerous to recount. The last one was that the site suddenly would not accept payment from me for the Health Premiuims I have been paying for years. I left a message requesting assistance -- received NO response. I had to call them again myself. In the last call I made, the customer service rep chastised me for my attitude & complained that I was trying to start an argument! I informed him that I do not like the site, and use it only because I am court ordered to do so, and that consumers get frustrated when paying for a service that does not provide what they are paying for. I have been on that site for 5 years or better, and the disrespect of customer service employees is the last straw for me. DO NOT USE THIS SERVICE IF YOU HAVE A CHOICE.