OrthoticShop

I ordered these shoes for my sister who is in a nursing home suffering from dementia. She wears a size 13 narrow shoe and they are hard to find. She has always bought the New Balance brand but that company no longer makes a size 13 narrow. She needs the velcro closure as it is difficult for her to tie with shoe laces. She put the shoes on and said she loved them and that they fit perfectly. I will be ordering another pair when this pair wears out.

I desperately tried every night for 4 days, to push my diabetic feet into the loveliest pair of shoes but they simply will not fit. For once, I found the perfect summer sandals but my imperfect feet betrayed me. As every wise diabetic knows, blisters on diabetic feet can lead to big problems. I already wear Vionic shoes, ie. The ones like Bella with the toe post, and the softest furry feeling slippers, too. But this style of sandals is based on three narrow crossover pieces: one of white leather, the other two of silver 'crystals'. It makes for a fabulous look but the three 'bridges' pressed against my small toe and big toe. And there was no way of loosening them up. So now I must be a 'big girl' and send back these lovely shoes. But how do I go about getting a return label? There was no paper work in the box. And I do not see a return policy. And while the box and shoes were in great shape, the outside torn plastic bag is near total destruction.

HELP!

I noticed they only show great reviews so this one will probably never show up. But in case it does: You must understand, before buying their shoes, that you cannot get a refund unless you have only looked at the shoes. You can't try them on, or wear them. You can't find out if they fit or are comfortable. I guess you have to be psychic and know if they are right for you, just by looking at them. I don't have that ability, so I tried them on. They don't work for my feet, but too bad! No refund or exchange impossible, they said. It is an unfortunate way to do business, and really quite funny in a way. Don't forget that they want you to buy their shoes, and be happy - but Do Not try them on.

I bought a pair of the Spira walkers, wore them walking ONCE, the tongue was digging into my ankles and was very uncomfortable. I called customer service to return them and explained what had happened. No mention was made that they resell the returned shoes. They received the shoes back on 11/5 and I did not receive any notification as of 11/10 so I called them to get a status update. I was told that they denied the return because the shoes were 'worn' and they couldn't resell them. So, I'm out $128 for shoes I can't wear!
I would not recommend doing business with this company since you are stuck if the shoes don't fit right. You would have to wear them around the house on carpet for a while so they would be in PERFECT condition or you won't get your money back. The supervisor told me I could 'break them in more'. I'm going back to Gravity Defyer - shoes I've worn for 8 years and did NOT have to break in! And, their customer service is MUCH easier to deal with!

This is the 4th pair Mt. Emey 9215 Women's Orthopedic Boot. Each time I ordered I had problems with the
Zipping. I wear a brace the shoe that has my brace the zipper broke or I couldn't zip it. I had to have the zipper replaced with a metal zipper