Service (delivery time) is TERRIBLE! I am convinced I have been scammed. Repetitious promises weeks apart that my order is coming. A month to deliver is plenty of time for a reputable company. Stay away from this company - do business with someone else.
My husband ordered a CPAP cleaner and sanitizer on March 1,2019. The first package got lost in the mail and without our authorization, they sent another one! It took over a month just to find out the product was lost! We requested a full refund, but since they resent the order without our consent, we have to wait until they receive the package back before refunding our money!
After 3 weeks of waiting for the first package, my husband emailed me the order confirmation and I looked into this company. They have NO phone number or any address on their website. The only way to communicate with this company is by email!
I had to take the second package which we FINALLY received on May 8,2019 to the post office to refuse and have to send back to the company. It is now 14 days and we still have NOT received our refund.
What company doesn't provide an address or phone number?!
Save your time and money and avoid this company!
We ordered a no touch thermometer for our fire department to deal with covid. I received one email all polit when we ordered and promised a 1-2 week delivery. We have yet to see it or get any tracking information. We will be seeking legal action through the Attorney General.
Ordered an infrared thermometer in March '20 and finally received the device in June. The thermometer appeared to be repackaged and when I placed the batteries in the device it would not work. After several calls to Only Best Goods, where I left messages and emails without a response, I called my credit card company and placed a dispute against Only Best Goods. I finally received a credit, but this was only until I explained to the credit card company that they were not going to honor the return and replacement policy. ONLY TALK AND NO GOODS! Stay Clear!
Ordered a Medical Forehead Thermometer on 04/11/20. Order was confirmed by OBG. Paid extra for fast shipping (5-7 days). Received a USPS # via email. Tracked with the USPS number & at this point in time package has not been received by USPS. That's 19 days later. Total cost $100.94. BUYER BEWARE. Requested that the order be cancelled but no response@ this point in time.
Received it and I read the operation instructions. I then installed the batteries and double checked the battery installation. I waited allotted time and it didn't work. I took out the batteries and they were very hot! So did I get a defective item that was returned by someone and wasn't checked, then was sent to me? I have e-mail your site three times and was never contacted. My order # is 9279
This place can not be legit, never recd product and usps says product not received by them to ship out. Do not trust this place. Ordered 2 face shields and paid to expedite shipping. Customer service is blaming on USPS. Total Rip off.
I ordered 7 touch free thermal thermometers from this company and they said it shipped on April 24th. Not only did UPS never receive it from them with the track number they sent, but I have sent numerous email to their support and have never heard back.
They claimed on their website to be selling Genie Bras (https://onlybestgoods.com/collections/beauty/products/dream-by-genie-bra-buy-1-get-3-improved-comfortable-seamless-bra?variant=*******6979) but in reality they were selling fraudulent imitations. What they were selling is poor quality look-alikes.
On their website they say they have a 90 day No hassle refund policy. When we contacted them about returning the bras, they said we would have to pay for return shipping, and they would only refund us $5 of the $30+ order.
If they treat their customers like family like they say they do, I'm glad I'm not a relative, because they would be stealing from me.
We ordered a medical thermometer to perform COVID-19 pre-screening of patients and paid extra for their FAST shipping that was to have the item to us in 3-5 days. The order was place in the morning of Thursday, April 9 and the package arrived the afternoon of Tuesday, April 21. They won't respond to any emails about refunding the extra paid for shipping, so don't waste your time if you have any problems. We're still evaluating the thermometer to see how it holds up. If I do have to replace it, I already know from their non-response that I'll be out what I paid and have to look elsewhere for a replacement.
Ordered masks, and face shields. They took my money and didn't get squat. I emailed support, its fake, no answer. DON'T order, giving you a warning
Waited two months to receive my product, a thermometer. After emails to OBG and PayPal initiating a dispute I finally got product but I really requested a refund. Stay away.
I ordered a touch-free temporal thermometer from this company on April 11,2020. I paid extra for 3-5 day shipping. $75.90 was charged to my credit card on that date. On April 24,2020, I received a text with a USPS tracking number. However, when I clicked on the link, it stated that no further information was available because the item had not yet been shipped. It is now nearly one month later, and I have not received the thermometer. I am filing a dispute with my credit card company. DO NOT ORDER ANYTHING FROM ONLY BEST GOODS!
I ordered the Medical Forehead and Ear Thermometer. The shipping took from 3/31-4/14. That's TWO WEEKS! When it arrived, it looked like some cheap plastic item from the dollar store and kept giving me inconsistent readings. I took the batteries out, put them back in and tried again. Readings were all over the place. Completely useless and SO frustrating to have waited so long for a broken product.
It is impossible to return the item because USPS doesn't allow personal returns for items that contain mercury, so the only other way would be FedEx or UPS which ends up costing MORE than the product itself! ($100+ to ship it back to China).
DO NOT BUY ITEMS FROM THIS COMPANY!
Do not order from this company. I wish I had reviewed them prior to ordering. My complaint is the same as every other review. No return emails. No product. No customer service.
Please dont buy fromm them they sell cheap products and fake... tha first photo is a original product and the second is from themm bad quality...
Whenever you don't like the product it is very hard to get a refund and they offer only 25% of what you spent. The product comes directly from China.
DO NOT TRUST THIS SELLER. IT HAS 1 STAR RATING FOR A GOOD REASON. I ordered thermometers a month ago, paying extra for faster shipping 5 to 8 days and yet didn't receive my package a whole month later. I repeat do not trust this seller.
Total scam sight. Received the same thermometer as other reviewers. Total junk. Does not work and they would not return money. Avoid, Avoid, avoid. Cheap worthless products.
Ordered thermometer last April, haven't received item or given credit For same. This company is a bunch of cheating a##h####. DO NOT PURCHASE ANY THING FROM THESE JERKS
Overview
Only Best Goods has a rating of 1 stars from 43 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Only Best Goods most frequently mention credit card and tracking number. Only Best Goods ranks 735th among Beauty Products sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members