Overview
OnlineStores has a rating of 4.5 stars from 289 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OnlineStores most frequently mention good quality, timely manner and customer service. OnlineStores ranks 23rd among Home Decor sites.
Instant Feedback
Purchased over $1000 of light fixtures from Online Stores Light Up website. They were installed in two days. Some of the fixtures started malfunctioning almost immediately and Online Stores was contacted. After several weeks all the fixtures were malfunctioning. During this time I was in contact with Online Stores and wasn't offered a single solution, except that the manufacturer was looking into the problem. Online Stores inaction shut my jobsite down for three weeks and prevented a retail store from opening. I eventually had to purchase all new fixtures and replaced them at my own expense under threat of lawsuit from the owner and general contractor. I directly asked Online Stores in email if they wanted the faulty fixtures returned or I would throw them into the trash, as they were large 2x4 light fixtures and the packaging had been thrown out. They responded that they would provide a refund. No mention of returning the fixtures even after I stated they would be thrown out. They then stated that the fixtures had a manufacturers defect and that they had already received a credit for them from the manufacturer. Online Stores faulty fixtures were replaced and thrown into a jobsite dumpster.
They never refunded anything. Two months later my Paypal claim was denied because Online Stores told them I was still in possession of the light fixtures that were thrown out. They are now refusing a refund stating I have to return the light fixtures. No refund after I asked them if the fixtures needed to be returned. No refund after they are on record admitting the fixtures were defective. No refund after they admitted they had received a credit from the manufacturer.
Easy to find products, good selection and fast shipping.
Everything was great: Product availability, Ordering was easy, Delivery time was fast, Quality excellent. Highly recommend OnlineStore.
We had no problem with business. The flags we ordered were delivered to us in a timely manner.
Thank you for your continued business!
Nothing to report
On line, quick, to the point
Had some interface that was my problem not theirs
Ordered from Online Store several times. Great prices and quality for the cemetery.
Shopping experience is ok, this is my 2nd purchase of these American Flags. The quality is the best I've had for the cemetery, they don't fade tare or fly off the stick.
Great price for a USA made product. Will be back againa and again. Always keep a spare in stock
They ship very quickly, and product was as described.
Easy and fast! All good! The decaf teas are fabulous and so happy this company still offers them.
The only place where I could find the exact name brand item I was looking for.
Glad you have this item back in stock.
A quick google search for led panels and here we are. Very affordable and easy
Our order was not a rush order - yet it arrived 3+ days earlier than expected!
Quick delivery and exactly as described. Easy to order and find what your looking for.
Very good and prices are fantastic. And I like the flags.
Easy to navigate and select products. Quick delivery
Ordering was very simple and delivery was quicker than I thought it would be
Love my new flag, proudly displaying it on the outside front of my house
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- New Stanton, PA, United States
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Business History
We serve over 400,000 customers each year and we ship between 2,600 and 5,000 packages every day. We carry 40,000 items in inventory which have a value of over $10M.
Online Stores is the largest specialist retailer of flags, flag poles and accessories in the USA and probably the World. We carry over 10,000 different flag products. We are very proud of our brands, which include Super Tough and Super Knit for flags and flagpoles, Rugged Blue for safety equipment and work clothing, Safety Girl for women's work clothing and boots, Lumegen for LED lighting, and English Tea Store for tea, teapots and tea accessories.
Our products are available to all buyers through our websites, but we also offer wholesale pricing for merchants and distributors. To apply for wholesale pricing, please contact our sales team. Call 1-877-734-2458 ext. 308 (toll-free)
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear David, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!